Lost my phone and bought a new SIM card. Self Service gives me two alternatives to send verification code to: email and phone number. Obviously I don't have the number now so I chose email. Nothing comes through email after hours even if I resend. Note: I’ve checked spam messages nothing. Try calling customer service but robot only give call back option. I’ve no phone now.
Solved
Can't activate SIM card
Best answer by Darius Koodo
Hello
Before you log in to your Self Serve I would recommend to clear the cache and cookies, try incognito mode or even a different browser or device. This will make sure that everything is fresh and clear of any small errors that may cause lag or other issues.
Afterwards, you can make another attempt to change the sim card.
If the issue still persists, for security reasons, this change can be also processed with our technical support team by scheduling a callback, even on an alternative number or directly in a store.
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+4You can contact them through Facebook or Twitter DM if you wish. Alternatively, if you used the same email here as for self serve, we could flag a rep of you prefer that
Kindly flag a rep to help me out.
+4Sure thing. Done 🙂
Thanks
+4Hello
Before you log in to your Self Serve I would recommend to clear the cache and cookies, try incognito mode or even a different browser or device. This will make sure that everything is fresh and clear of any small errors that may cause lag or other issues.
Afterwards, you can make another attempt to change the sim card.
If the issue still persists, for security reasons, this change can be also processed with our technical support team by scheduling a callback, even on an alternative number or directly in a store.
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