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Minutes usage not showing phone number called in self serve

  • 18 June 2023
  • 6 replies
  • 307 views
W

When o log into self serve to check my usage the phone number called for every call is the same but this is not the case. How do I fix this??

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Best answer by Dennis 18 June 2023, 12:01

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6 replies

D
Userlevel 7
Badge +4

Does the phone number look familiar? 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
W

Yes, but it’s not the only number I have called or has called me this cycle. 

Dinh
Userlevel 7
Badge +4

Yes, but it’s not the only number I have called or has called me this cycle. 

I saw that in my call history also. The detail call history was messed up. Hopefully they will fix it soon 

A Koodo customer, opinions are my own.
C

Same. Hope Koodo fixes the issue

S

Has anyone found a solution to this? 

C

I have not. The minutes usage issue still continues. 

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