Re: Changing to New Sim card, have not received verification code

Have you checked the junk and spam email inbox to see if the verification code was accidentally sent there?

Yes I have checked all my email folders, I’ve tried different web browsers as well.

That was strange. I assumed you tried to resend the verification sms by using a different browser. Google chrome could be a good choice to test.

If that doesn't work, you might have to schedule a call back from Koodo and ask a rep to assist. 

I did also try chrome. I have a call back scheduled with a rep but the Koodo Assist also told me they are unable to to help with the process so I will have to see what the rep says during the call back.

Hello, 

can you please let me know how you resolved this issue? I am having a very similar issue, thank you! 

EDIT: Nvm SMS now working for me

This seems to be a recurring issue with the network. There’s something wrong with the email server they’ve linked to that particular script on the website. I’m currently going through this very thing. I’ve received every other email from Koodo, except this. Rather frustrating.

I’m having this problem too :(

I’m having similar - i just switched from rogers to koodo.  i got the message from rogers yesterday, i hit yes. Today I can only imessage, I cant SMS message. Under settings it also says “waiting for activation” under messages.

Is there something else I have to do? I never received any other messages from koodo.  

Did you restart your phone after the port transfer?

Yup! Have restarted a few times, Still SMS isn’t working., no phone calls, I can only iMessage.

Does cellular data or incoming or outgoing text work?  Does the old sim card work?

No, no incoming or outgoing texts work. The old sim card is a Rogers sim card. I still have my old phone too but nothing works on that.

Sounds like a port issue.

You will need to request a callback via koodo assist to a working number to investigate the port

https://www.koodomobile.com/en/help?autobots=rollout