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no service on my phone


I just sent up esim online for Koodo I want to transfer mY old number it said like a couple hours and it didn’t work I have no service now at all

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2 replies

Sophia
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  • Mobile Master
  • 12515 replies
  • June 15, 2023

What exactly do you mean by transferring your number to the eSIM? Did you have a physical SIM card before and do you wish to transfer to eSIM? If so, does the old SIM still work?


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  • Mobile Master
  • 29056 replies
  • June 15, 2023

Did you follow the instructions here when activating your esim?

https://www.koodomobile.com/en/help/esim-and-esim-vouchers