Koodo Community

Locked out of self-service

  • 13 July 2023
  • 2 replies

I’m locked out of self-service. Even though this is the first time I’ve attempted to log in in months, it says “You've exceeded the maximum number of unsuccessful attempts and your online access to Self Serve has now been locked. To prevent unauthorized account access, we limit the number of login attempts. To regain access, please try again in one hour.”

I waited a couple of hours and get the same response. I tried a different device, same response. I didn’t forget the password.

I’ve seen others on here with the same problem and it seems they get a resolution by getting the attention of somebody at Koodo who can help. I hope this works for me.

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2 replies

Userlevel 7
Badge +4

Have you tried clicking on the “forgot password” link to reset the password?

I realize you have not forgotten your password, but this may help get past this obstacle. If resetting the password does not work, we can flag a rep to look into this. Keep us posted.

Thanks, yes that worked.