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Not able to activate new sim card

G

I purchased a new sim card because I misplaced my old phone.

I am using self serve to activate it.

I cannot use the text option to receive the activation code since i don’t have access to my old phone.

I selected to receive the activation code via email. I tried a few times but I am not getting any emails from Koodo.  I have scheduled a call but it’s not until tomorrow afternoon. I need phone service now.

Please help.

Thank you.

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Sophia
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  • Sophia
  • Mobile Master
  • July 8, 2023

I don't think much can be done until you get your call back... See also 

https://community.koodomobile.com/self-serve-66723/can-t-activate-sim-card-7819919?postid=19953746#post19953746

 

D
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  • Dennis
  • Mobile Master
  • July 10, 2023

If you are still having issues, please give this a try

https://community.koodomobile.com/self-serve-66723/recurring-issue-with-email-verification-code-during-sim-swap-and-workaround-7819562

 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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