Self Serve

I selected a 100 mb top up for one of the users on my account. He received a notification that he had used up all of it within a day or so. We selected another top up of 1GB. I received two emails - one saying the 1GB  top up was added, and then another email immediately after saying the 1 GB was removed (huh?). He then received a text saying he was at 50% of his 100 mb top up. Was there a second 100 mb top up added? This is not what we selected. I can’t tell what’s going on by looking at our usage and billing in self serve. I don’t see the top up amounts anywhere in our billing. On the usage page, it says he’s at .2 GB over his max, so I’m assuming that means he had two 100 mb top ups added? That is not what we added (as is evidenced by the emails I received saying I had picked 1GB). 

 I tried turning off and on the phone; then tried ejecting and reinserting the SIM card while the phone was turned off.  My data is at it’s max and I need to add extra data, but I can’t receive texts.

I recently lost my phone. I got a new one, and purchased a new sim card from Koodo to replace it. When I go to swap sim cards online it tries to send me a email verification code to countine. The issue is the email never comes so I cant continue. My email is correct on My Self Serve because I recieved other emails from Koodo. I went to the koodo store and they could not help me. This is very limiting because I do not have access to a phone until this is resolved.

I just sent up esim online for Koodo I want to transfer mY old number it said like a couple hours and it didn’t work I have no service now at all

I have tried the following four browsers on my macbook and cannot get anything but a blank white screen when I click “Manage Plan and Add-ons” after logging into my account: Safari, Chrome, Firefox, and MS Edge. Please do not ask me to search for answers. 

What does "link to account" mean? Under self serve. Means my account number  is linked to my email? 

I want to activate a new SIM and my verification code is not being sent to my email address.  I have checked all folders.  Please assist!

I moved from prepaid to postpaid koodo. Why has my number changed?

What happens to the remaining phone numbers on my account if the primary account transfers to Public mobile?

Registered for self serve after I got my new Koodo sim card loaded. Now when the official email came though a day later I could not finish registration on self service, cause I did it on a previous email asking to register. How do I fix this?

I added a new line for a family member to my account but it’s not showing up in my self serve online. I got a plan for BYOD and just purchased the sim card online. The sim has shipped and I was wondering if the line should have appeared in my self serve by now?Or do I have to wait until inserting the sim card in the phone for it to show up in self serve?

Why do I need a new SIM card if I am updating my plan and not getting a new phone? 

I tried logging into my account (prepaid) a couple days ago, and was asked to use two-factor authentication. I’m pretty sure I didn’t activate that feature, but I don’t object to it… except that it doesn’t work. I’ve tried for 2 days now to log in, and the Web site is not sending me either an SMS code or an e-mail containing a code. I tried the chatbot, and it’s appallingly bad. Completely useless. I tried booking a callback; no phone call. And there doesn’t seem to be any way to reach an actual human. I’ll try Facebook and see what happens, but these problems need to be fixed.

Port notification from previous provider never arrived. Should I just switch Sims now and hope it will work without the YES? seen others replies that they never got the text but the number ported anyways

I’m having an issue in self serve > manage my perks. When I click on it, I'm getting a blank page for perks. I want to change my free perk from "unlimited international minutes" to "unlimited international SMS".I have tried:- clearing cache/cookies- different browsers- different laptopsNone of the above has helped.I have already tried to do this over the phone with a Koodo rep and they experienced the same. My new billing cycle starts soon on April 2nd and I want to get this change done before that, so that I can use it starting with the new billing cycle. Please help.Thanks.

I have a tab balance and concern about the early termination charges if I choose the new plan available in self serve when trying to reactivate my koodo service. There were no options there to go back to the old plan and I can’t also speak to any of the agents as they can’t currently call me because my service is currently on hold. I urgently need my service back so would really appreciate anyone who has an idea on this. Thank you so much in advance!

I did receive a self-serve registration email but when I click on the link, I just get sent to the basic koodo website. I’ve attempted to register using koodomobile.com/support but typing that in only sends me back to the basic koodo page. I have my Koodo phone number and my account number. 

The North American SIM was lost while overseas, I need to replace it in an old-fart ZTE flip phone. How do I set this up?

I lost my phone and the new one I ordered came in the mail with a new sim. I need to be able to activate my SIM card but need my phone number to receive the verification code. I can’t get in my email because I need the 2 step verification code to my phone. But I can’t get it going. Any suggestions?

Can't go onto call control my account. When I go into manage account and go to call control it just keeps saying "page isn't working, koodomobile.com isn't able to handle your request". What's going on?

I recently added data for the first time to my plan, and am concerned about managing it. On checking my “data preferences” page it still shows me as having “pay per use” data and states my data will not automatically be paused when I reach my limit. Shock-Free Data alerts You've opted not to receive any notifications or to have your data paused when you reach your limit. Additional data will be charged on a pay-per-use basis. If you'd like to change your preferences, please schedule a callback with one of our reps at www.koodo.com/chat

I want to set up data alerts but when I try to do it through the chat it just loops me back to what is below.  Any idea how to set up?Thank you.      

The requested URL was rejected. Please consult with your administrator.Your support ID is: 8980498225877824866 This is what keeps popping up, i’m trying to check my account and pay my bill but can’t do it if I can’t sign in, it’s been like this for awhile now.

I have to say, after all of my complaints about logging into my Prepaid self serve, that the last couple of times it opens in about 20-30 seconds instead of the 5-8 minutes it took previously. So kudos to the Koodo techies that finally got things together to correct the problem. 

I bought my Sim Card on Friday and I am currently my email address does not work. I currently only have a rental SIM card that does not receive calls. I am wondering when I can use my email to set up the new SIM card.