Self Serve

What does "link to account" mean? Under self serve. Means my account number  is linked to my email? 

I want to activate a new SIM and my verification code is not being sent to my email address.  I have checked all folders.  Please assist!

I moved from prepaid to postpaid koodo. Why has my number changed?

What happens to the remaining phone numbers on my account if the primary account transfers to Public mobile?

Registered for self serve after I got my new Koodo sim card loaded. Now when the official email came though a day later I could not finish registration on self service, cause I did it on a previous email asking to register. How do I fix this?

I added a new line for a family member to my account but it’s not showing up in my self serve online. I got a plan for BYOD and just purchased the sim card online. The sim has shipped and I was wondering if the line should have appeared in my self serve by now?Or do I have to wait until inserting the sim card in the phone for it to show up in self serve?

I tried logging into my account (prepaid) a couple days ago, and was asked to use two-factor authentication. I’m pretty sure I didn’t activate that feature, but I don’t object to it… except that it doesn’t work. I’ve tried for 2 days now to log in, and the Web site is not sending me either an SMS code or an e-mail containing a code. I tried the chatbot, and it’s appallingly bad. Completely useless. I tried booking a callback; no phone call. And there doesn’t seem to be any way to reach an actual human. I’ll try Facebook and see what happens, but these problems need to be fixed.

Port notification from previous provider never arrived. Should I just switch Sims now and hope it will work without the YES? seen others replies that they never got the text but the number ported anyways

I’m having an issue in self serve > manage my perks. When I click on it, I'm getting a blank page for perks. I want to change my free perk from "unlimited international minutes" to "unlimited international SMS".I have tried:- clearing cache/cookies- different browsers- different laptopsNone of the above has helped.I have already tried to do this over the phone with a Koodo rep and they experienced the same. My new billing cycle starts soon on April 2nd and I want to get this change done before that, so that I can use it starting with the new billing cycle. Please help.Thanks.

I have a tab balance and concern about the early termination charges if I choose the new plan available in self serve when trying to reactivate my koodo service. There were no options there to go back to the old plan and I can’t also speak to any of the agents as they can’t currently call me because my service is currently on hold. I urgently need my service back so would really appreciate anyone who has an idea on this. Thank you so much in advance!

I did receive a self-serve registration email but when I click on the link, I just get sent to the basic koodo website. I’ve attempted to register using koodomobile.com/support but typing that in only sends me back to the basic koodo page. I have my Koodo phone number and my account number. 

The North American SIM was lost while overseas, I need to replace it in an old-fart ZTE flip phone. How do I set this up?

I lost my phone and the new one I ordered came in the mail with a new sim. I need to be able to activate my SIM card but need my phone number to receive the verification code. I can’t get in my email because I need the 2 step verification code to my phone. But I can’t get it going. Any suggestions?

Can't go onto call control my account. When I go into manage account and go to call control it just keeps saying "page isn't working, koodomobile.com isn't able to handle your request". What's going on?

I recently added data for the first time to my plan, and am concerned about managing it. On checking my “data preferences” page it still shows me as having “pay per use” data and states my data will not automatically be paused when I reach my limit. Shock-Free Data alerts You've opted not to receive any notifications or to have your data paused when you reach your limit. Additional data will be charged on a pay-per-use basis. If you'd like to change your preferences, please schedule a callback with one of our reps at www.koodo.com/chatPay-per-use data roaming alerts You'll get text alerts for the following pay-per-use (PPU) data roaming charges:$25$50$75$100( PPU roaming data will also be paused )Only users with permissions or access to Self Serve can unpause data and allow additional data to be charged on a pay-per-use basis. I requested a call-back as it says, spoke to a rep who ASSURED ME that data notifications are on. I waited until the end of the billing cycle and rechecked my ac

I want to set up data alerts but when I try to do it through the chat it just loops me back to what is below.  Any idea how to set up?Thank you.      

The requested URL was rejected. Please consult with your administrator.Your support ID is: 8980498225877824866 This is what keeps popping up, i’m trying to check my account and pay my bill but can’t do it if I can’t sign in, it’s been like this for awhile now.

I have to say, after all of my complaints about logging into my Prepaid self serve, that the last couple of times it opens in about 20-30 seconds instead of the 5-8 minutes it took previously. So kudos to the Koodo techies that finally got things together to correct the problem. 

I bought my Sim Card on Friday and I am currently my email address does not work. I currently only have a rental SIM card that does not receive calls. I am wondering when I can use my email to set up the new SIM card. 

I recently switched from Telus to Koodo. I received a new phone number from Koodo which got replaced after I ported my old telus number onto Koodo. The issue I am facing is that my outgoing texts are still being sent from the koodo number instead of the Telus number I ported over. When I go on self serve it says phone number transfer completed successfully. Anyone else have this issue?

Problem solved

So i signed up with Koodo yesterday for a mobile plan and i think the Email system was not acting right. it took hours to receive the activation email for this forum and i am still waiting to receive the account verification email for signing up with Koodo.Right now i can not finish signing up for my self serve account because i did not receive a verification email.By the way , i checked the spam folder , nothing there.What do i need to do to get the ball rolling.The chatbot is not programmed to resend another verification Email.  Certainly something that needs to be added to it , considering that this is not a first time occurrence of this issue. 

I want to switch from Telus to Koodo. I purchased a SIM card from a local store and went online to begin the process of porting my number from Telus to Koodo. I called Koodo, and the message told me the process of porting my number now began with Koodo Assist. In order to use Koodo Assist, I need to register for self serve. In order to register for self serve, I need a Koodo account number or phone number. Does anyone have any suggestions, other than paying $50 for the to activate in store? 

I received my koodo sim today, but upon trying to register for self serve, its telling me my postal code doesn’t match their records, and I havent received an account number yet. For referene, I am trying to upgrade from prepaid to monthly, and I ordered online. I have the confirmation email and the order shipping email, but nothing with an account number. Do I have to call? Or is there something else I can do to rectify this? 

How do I view further back then 3 months on my message/data and minutes? I need to access these from 2022.