Self Serve

I’ve been getting this message for over a week now.  Each time I get this error message even when it has been days since I tried to login.  How do I fix it?? You've exceeded the maximum number of unsuccessful attempts and your online access to Self Serve has now been locked. To prevent unauthorized account access, we limit the number of login attempts. To regain access, please try again in one hour.

It seems that Koodo does not actually send out verification emails or texts to change the SIM card in self serve. Is there a faster way to get this resolved other then a call back (tomorrow) or go into a kiosk (there are none near me)I have read several posts here with others having the same problem but nothing has been resolved. Thanks in advance.  

We already have a monthly plan and have recently added a new prepaid plan for another family member. However when we try to sign up the new plan to self serve, it will not let us register as it says the email we give is already in use. Yes it is for the original plan. We only have one email , how do we get around this!  We tried the Koodo IA, but that didn’t work!

I have a problem whenever I go to change my SIM card since my last phone was lost and stolen I get past the part where you type the sim number in and then I get past which type of communication would I like to receive the code through well I can’t use my number because of the reason that my phone is stolen along with the SIM card so I click receive code via email that supposedly works correctly and says a code has been sent to my email address so I’ve gone to my email and waited and waited and waited and nothing is showing up ive checked every single folder with no trace fobs verification email I’ve even been trying this method for over 24 hours now and still no verification email what do I do to fix this should I go to a Koodo kiosk in the mall I can’t make an call on my phone cause there’s no sim and it’s not operational without that verification code please help I’ve been without my phone for quite awhile now thnx cheers 

I have a sim card I got in the mail from koodo when I bought a new phone.  I didnt need the sim card as I had one, but I want to use the sim to give my daughter a line.  I tried to activate it on koodo prepaid, and the message said the card was not available to be activated.   I am also fine to do a regular plan, but don’t see how to do that.  Can someone please help?

On June 23rd my data usage skyrocketed! This is impossible. As you can see I use less than 200 MB a day on average, but on this day it is recorded that I used over 46,000?! The bulk of which is recorded at 8am, when I was driving to work? I am never careful with my data and have never come close to using my entire 50 GB, last month I used 8.4 GB and the month before I used 5.1 GB.  I had a call back and was told that Koodo can’t see what my data was used on, they then referred me to apple. Apple told me they can only see what is using the battery and told me to call Koodo! I am irritated I am being messed around and just want to figure out what happened here so that it doesn’t happen again. I would appreciate advice on where to find answers/what to do. 

Hi. I just got on with koodo because of their $40 promo. Bring in your own phone and get 20 gigs of data at $40 bucks a month. First month, i had 20 gigs as promised, buty second cycle with koodo, my cycle started today and i went to look at the usage and noticed I only have 15gigs instead of the promised 20. Am I reading this right? Any help would be appreciated!Thanks koodo community. 

When o log into self serve to check my usage the phone number called for every call is the same but this is not the case. How do I fix this??

Steps say to turn it on in self serve, I click on the button to turn on, it swirls then refreshes but doesn’t turn on.  Any thoughts?

I have tried for about 2 weeks now on multiple different browsers and on mobile. When I try to pay my bill through self serve it says: This service is unavailable right now.Please refresh or try again in an hour.If you still experience problems next time, please go to Koodo Assist and enter #AssistSS to schedule a callback.OTP_500_undefined Getting really frustrated as the bill is due soon and on multiple attempts this is not working. Of course koodo offers no live chat or email, so getting assistance on this in any kind of timely manner when I can’t be on a phone at work is aggravating. Koodo you need to do better at providing more resources for your customers. Still no idea what the issue is, and need to pay my bill. 

I selected a 100 mb top up for one of the users on my account. He received a notification that he had used up all of it within a day or so. We selected another top up of 1GB. I received two emails - one saying the 1GB  top up was added, and then another email immediately after saying the 1 GB was removed (huh?). He then received a text saying he was at 50% of his 100 mb top up. Was there a second 100 mb top up added? This is not what we selected. I can’t tell what’s going on by looking at our usage and billing in self serve. I don’t see the top up amounts anywhere in our billing. On the usage page, it says he’s at .2 GB over his max, so I’m assuming that means he had two 100 mb top ups added? That is not what we added (as is evidenced by the emails I received saying I had picked 1GB). 

 I tried turning off and on the phone; then tried ejecting and reinserting the SIM card while the phone was turned off.  My data is at it’s max and I need to add extra data, but I can’t receive texts.

I recently lost my phone. I got a new one, and purchased a new sim card from Koodo to replace it. When I go to swap sim cards online it tries to send me a email verification code to countine. The issue is the email never comes so I cant continue. My email is correct on My Self Serve because I recieved other emails from Koodo. I went to the koodo store and they could not help me. This is very limiting because I do not have access to a phone until this is resolved.

I just sent up esim online for Koodo I want to transfer mY old number it said like a couple hours and it didn’t work I have no service now at all

I have tried the following four browsers on my macbook and cannot get anything but a blank white screen when I click “Manage Plan and Add-ons” after logging into my account: Safari, Chrome, Firefox, and MS Edge. Please do not ask me to search for answers. 

What does "link to account" mean? Under self serve. Means my account number  is linked to my email? 

I want to activate a new SIM and my verification code is not being sent to my email address.  I have checked all folders.  Please assist!

I moved from prepaid to postpaid koodo. Why has my number changed?

What happens to the remaining phone numbers on my account if the primary account transfers to Public mobile?

Registered for self serve after I got my new Koodo sim card loaded. Now when the official email came though a day later I could not finish registration on self service, cause I did it on a previous email asking to register. How do I fix this?

I added a new line for a family member to my account but it’s not showing up in my self serve online. I got a plan for BYOD and just purchased the sim card online. The sim has shipped and I was wondering if the line should have appeared in my self serve by now?Or do I have to wait until inserting the sim card in the phone for it to show up in self serve?

I tried logging into my account (prepaid) a couple days ago, and was asked to use two-factor authentication. I’m pretty sure I didn’t activate that feature, but I don’t object to it… except that it doesn’t work. I’ve tried for 2 days now to log in, and the Web site is not sending me either an SMS code or an e-mail containing a code. I tried the chatbot, and it’s appallingly bad. Completely useless. I tried booking a callback; no phone call. And there doesn’t seem to be any way to reach an actual human. I’ll try Facebook and see what happens, but these problems need to be fixed.

Port notification from previous provider never arrived. Should I just switch Sims now and hope it will work without the YES? seen others replies that they never got the text but the number ported anyways

I’m having an issue in self serve > manage my perks. When I click on it, I'm getting a blank page for perks. I want to change my free perk from "unlimited international minutes" to "unlimited international SMS".I have tried:- clearing cache/cookies- different browsers- different laptopsNone of the above has helped.I have already tried to do this over the phone with a Koodo rep and they experienced the same. My new billing cycle starts soon on April 2nd and I want to get this change done before that, so that I can use it starting with the new billing cycle. Please help.Thanks.

I have a tab balance and concern about the early termination charges if I choose the new plan available in self serve when trying to reactivate my koodo service. There were no options there to go back to the old plan and I can’t also speak to any of the agents as they can’t currently call me because my service is currently on hold. I urgently need my service back so would really appreciate anyone who has an idea on this. Thank you so much in advance!