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Self Serve

All discussions about Koodo Self Serve.

606 Topics
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606 Topics

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VictimAdvocate

asked in Self Serve

JlauBeginner

asked in Self Serve

Pick the perk not available

I switched my cell service to Koodo two days ago. Has been trying to pick the perk and keep receiving a message saying it’s unavailable and try later.Need help.

2 months ago

MrBugmanBeginner

asked in Self Serve

texts to new bring your own phone are not coming through

I have a new SIM for use in a bring your own phone (pixel 3). Installed the card today and attempted to text my contacts. Texts send to other Koodo phones on my account go through fine. Texts sent to contacts on Rogers and SaskTel go through but when my contacts reply the texts go to someone who says they have my # assigned to them. (My contacts confirmed this with the other person). Calls from a landline also go to my phone. Has anyone heard of this/ have a fix?

2 months ago

cyclone-3meBeginner

asked in Self Serve

Cancel the current plans

I’m currently cutting the budget for my network service. I need to cancel my plan for Koodo right now. Does anyone know that there is a way to reach the custom service and tell them to terminate my plan?

2 months ago

Dawit GulumaConnector

asked in Self Serve

getting my old phone number

I would like appreciate if get my old phone number back? which was 4038667695

2 months ago

Iain LockhartBeginner

asked in Self Serve

Just got back home - Network data not working

Two weeks ago, I returned to Canada after being abroad for 4 months. During this time, I used prepaid SIM cards for mobile service on my iPhone 13. After getting home, I put in the original Koodo SIM card, and it half-works. Normal texting and calling work fine. Even stranger, the top of my phone interface still reads ‘Koodo - LTE/3G’ with the bar reliably showing weaker/stronger connections depending on my location. Visually, nothing would imply that I wouldn’t be getting service. Yet whenever I switch off Wifi or try to use data outside, nothing connects. Search engines like Google, social media apps, everything: nothing works. I’ve looked through my settings a dozen times and it all seems to be in order. It recognises Koodo as my carrier, I’ve got roaming data turned on, and my APN settings seem to be filled in as suggested (just the APN at sp.koodo.com, user/password fields blank). I even reset my phone’s network settings to no avail. I’m lost on how to remedy the issue, since th

2 months ago

Sue MeggsBeginner

asked in Self Serve

Can't log into Self Serve

I cannot log into self serve. It says: "You've exceeded the maximum number of unsuccessful attempts and your online access to Self Serve has now been locked. To prevent unauthorized account access, we limit the number of login attempts. To regain access, please try again in one hour." I have tried again and again after waiting more than an hour.What next?

2 months ago

Laurie DebattistaConnector

asked in Self Serve

Can't Log into Self Serve

I can’t log into Koodo?? I could only get here on Community was by logging in through my Facebook account which doesn’t allow me to go into Self Serve.Every time I try to log in I get “You've exceeded the maximum number of unsuccessful attempts and your online access to Self Serve has now been locked. To prevent unauthorized account access, we limit the number of login attempts. To regain access, please try again in one hour.”When I try to reset my password I get “This service is unavailable right now. Please refresh the page, or try again in 1 hour by clicking the link in the registration email you received.” But then no email arrives with a link.When I try to forget username / email I get “Your account has been locked. Please try again in an hour.”

2 months ago

Tanya.b10Beginner

asked in Self Serve

Address Change Not Saving

Trying to upgrade my phone and plan online, however it’s been over 24 hours and my updated address has yet to save after multiple attempts.I’ve missed out on the promotion I wanted to upgrade to because of this issue. Help?

2 months ago

BenJOmanBeginner

asked in Self Serve

Cannot Register to self-serve, can't schedula a call-back without it

When I tried to register my koodo prepaid self-serve account, it took really long to load and I eventually closed the page. Now when I try to register, it always says “cannot process your request at the moment”.Unfortuntely, since Koodo doesn’t offer a support number, and since you can’t schedule a call-back without being registered, I am trapped in an endless loop with the digital assistant and don’t know how to continue.Thanks for any help

2 months ago

cass.bouBeginner

asked in Self Serve

Cant Sign up for Self Serve

I am ‘half registered’ for Koodo. I went to koodo in person to sign up and get a sin card.The issues is now I cant actually sign into the account that was half started. The email link sends me to a page that says “Service unavailable”, to try again in an hour or refresh the page. Either of those does nothing. Im still unable to do it.If I try to registered, it doesnt work because I have an account started.I’ve tried forgotten password and it tells me to follow the link in the initial email which sends me to ‘service unavailable’. Im kind of in a loop.

2 months ago

Jay KanBeginner

asked in Self Serve

not able to register the self serve account

Keep state error

2 months ago

Curtis ReisConnector

asked in Self Serve

can’t register for koodo self-serve

Hi there, I’ve been having some issues in regards of registering my email and setting up my password. I get to the AI chat bot, and it sends me an email with a verification code. But after I punch everything in and go to create my password it won’t complete the process and makes me re type my password and security question over and over again and still no email is sent nothing so I can’t log in to my self serve to view my monthly bill can anyone help please I’d like to resolve this before the billdate gets close! I had a Telus representative help me with everything so I do not know my account number I do know my phone number though. I have not received a activation email for joining Koodo all I have received so far is Koodo confirming that I have had a change in my account to unlimited nation wide texting.

2 months ago

Erica StevensonBeginner

asked in Self Serve

can’t register someone else for koodo self-service

I set up a Koodo account where I’m the account owner and they are the user. They are trying to get set up for self service, but it says their details aren’t correct. I’m confused how to proceed with getting the account set up

2 months ago

AitreonOrganizer

asked in Self Serve

Additional Lines and Usage

If you have multiple lines, is there a way for each individual to check their own usage without getting full access to the account holder’s information?

3 months ago

KC SimonRockstar

asked in Self Serve

Porting from Telus

Hi,I am having issues trying to port from a Telus account. I have tried entering both the account number and IMEI and neither seem to be working correctly even though I have copied them directly from the Telus bill.Any assistance would be appreciated.KC

3 months ago

MTBR2013Beginner

asked in Self Serve

Help Activating Self Serve Account - "Service Unavailable"

Hi,I have just received my SIM card from Koodo and Koodo sent me an activation link via email, but the link does not seem to work.. I have tried multiple times to finish registration for the past few days but have always had the "Service Unavailable" or “try again in 1 hour” message come up. May I please ask for help with this? Reading other threads, I’m getting the same problem after using Koodo assist saying "incomplete registration" and that my email was already used in a partially created profile. When I press resend, it goes back to the service unavailable page....edit: looks like a Koodo rep/admin resetting my email might fix the problem?Thank you in advance!

3 months ago

3thanBeginner

asked in Self Serve

Cannot register for smart serve

Got sent a registration email a week ago while I was out of town, whenever I click it it tells me that “this service is unavailable right now.” and to try again in an hour. It has been three days. I tried registering my account with that Koodo Assist thing, whereupon filling out the file it told me that my email was attached to an existing account, and to click a button to resend my registration email. Clicking the button leads me back to the “this service is unavailable right now” page and sends me no email. This is obviously extremely frustrating, how on earth am I supposed to use my account?

3 months ago

MDavidConnector

asked in Self Serve

You've exceeded the maximum number of unsuccessful attempts ...

I keep getting this message all the time no matter what I do, for like a month now. Even had to login trough facebook to write this message. So frustrating as there is no answer to this problem anywhere and i’ve waisted so much time trying to fix this.“You've exceeded the maximum number of unsuccessful attempts and your online access to Self Serve has now been locked. To prevent unauthorized account access, we limit the number of login attempts. To regain access, please try again in one hour.”

3 months ago

jharringBeginner

asked in Self Serve

Incomplete registration

I am attempting to register my Self Serve account using Koodo Assist. I enter all the account information sent to my email and click ‘Finish Registration’ which brings me to a new page asking me to create a password and security question.Continuing on after entering my password details gives an error message reading: Incomplete Registration<my email> is already linked to a profile that was partially created when you activated your account. We need you to finish creating your online account to successfully complete registration. To do so, click ‘resend’ and we will email your registration link. Clicking resend gives a blank webpage, nothing comes to my email address. Multiple attempts and same results.

3 months ago

SeanOConnector

asked in Self Serve

Help Activating Self Serve Account

Hello!Sorry to ask but I am having trouble activating my self serve account. I ordered a postpaid sim card and Koodo sent me an activation link via email, but the link does not seem to work.. I have tried multiple times to finish registration for the past few days but have always had the "Service Unavailable" message come up. May I please ask for help with this? Thank you in advance!

3 months ago

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