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How can I speak to a customer service rep? I find it very odd that this is a difficult task. I have used the serf services and requested a phone call,  but no luck. Anyone has an experience with this? And what is  the best way to resolve this issue?

Thanks! 

@Chef It looks like we tried to call you a number of times today but no one answered.  

I have the same prob of yours. I have a SIM card and not able to find someone to activated. Even at the koodo store couldnt help me.

A communication provider with no customer service. JUST WOW.

@Chahine You have 2 monthly paid active lines. What exactly are you trying to do?  Where did the SIM card come from? No sales person that I know of would turn down an opportunity for a sale so unsure what store rep told you why they can’t help. Is is a prepaid SIM? 

@Chef It looks like we tried to call you a number of times today but no one answered.  

Yeah, I saw that. But I was working and in sessions. Can you call me back tomorrow? 

@Bernard Koodo One line is working fine but the second is not. This is what i am trying to make it work. My second line that i added 3 days ago mention  SOS only  and i cant find anybody in this company  to make it active not even at the store . The damn callback is 2 days away.

@Chahine The SOS signal may suggest a faulty SIM. Looks like you did have a chat with one of our reps today.  I sure hope we can help fixing things. 

How can I speak to a customer service rep? I find it very odd that this is a difficult task. I have used the serf services and requested a phone call,  but no luck. Anyone has an experience with this? And what is  the best way to resolve this issue?

Thanks! 

Wanted to provide an update… received a call from Koodo today and they were incredibly helpful and supported me with the questions I had + improved my current plan.    
 

Thanks everyone and Koodo customer service ☺️

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