HOW TO CLOSE MY POSTPAID ACCOUNT?

Here’s an excerpt from Koodo’s help page on cancelling your postpaid account.

1. You'll need to pay any outstanding bills and charges to your account.
2. If your Tab balance has not been paid off and/or you still have a remaining Tab Bonus balance, you’ll be charged the remaining Tab and/or Tab Bonus balance on your next bill. You can log into Self Serve to find your remaining Tab and Tab Bonus balances.
3. If you're planning to move your number to another provider, you'll need to keep your Koodo account open until this process has been completed, so you don’t lose your number.
4. You'll be able to access your Self Serve for 90 days after cancellation. After 90 days, you won't be able to access your account, and you'll need to contact us in order to complete a payment.

If you'd like more information about cancelling your Koodo services, please schedule a callback through Koodo Assist. If you're out of the country and/or unable to schedule a callback, please send us a private message on Facebook.

Things to know about cancelling your account