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Shock free data - not getting the notifications below 100%

J

I’ve seen others have had the same problem.  I have 2 accounts for my kids - one is getting the 50/90/100 warning, the other only gets a warning at 100%.  Can I please get an agent tagged to change this?

 

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Best answer by Bernard Koodo 2 July 2022, 02:36

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Bernard Koodo
Userlevel 7
Badge +4

@JKC1271 It appears the notifications on the account have been turned  off. You can turn them back on online. We have gone ahead and re-initiated them.  That line currently is at 80% so the next notification for data should come at 90% of use. 

D

I’m having a similar problem , but the Data Settings webpage only shows 100%

How / where do we enable the 50 and 90% thresholds?

Thanks!

D
Userlevel 7
Badge +4

I’m having a similar problem , but the Data Settings webpage only shows 100%

How / where do we enable the 50 and 90% thresholds?

Thanks!

Let me flag a rep for you 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Flo Koodo
Userlevel 7
Badge +4

Hi @Drummer 

 

For some reason, they weren’t enabled on on of the numbers on the account. We have managed to enable the notifications for you, you should get them at 50% and 90% going forward.

 

D

Yup, they’re all there now!

Many thanks!!!

 

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