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I’ve seen others have had the same problem.  I have 2 accounts for my kids - one is getting the 50/90/100 warning, the other only gets a warning at 100%.  Can I please get an agent tagged to change this?

 

@JKC1271 It appears the notifications on the account have been turned  off. You can turn them back on online. We have gone ahead and re-initiated them.  That line currently is at 80% so the next notification for data should come at 90% of use. 

I’m having a similar problem , but the Data Settings webpage only shows 100%

How / where do we enable the 50 and 90% thresholds?

Thanks!

I’m having a similar problem , but the Data Settings webpage only shows 100%

How / where do we enable the 50 and 90% thresholds?

Thanks!

Let me flag a rep for you 

Hi @Drummer 

 

For some reason, they weren’t enabled on on of the numbers on the account. We have managed to enable the notifications for you, you should get them at 50% and 90% going forward.

 

Yup, they’re all there now!

Many thanks!!!

 

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