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Shock free data - not getting the notifications below 100%

J

I’ve seen others have had the same problem.  I have 2 accounts for my kids - one is getting the 50/90/100 warning, the other only gets a warning at 100%.  Can I please get an agent tagged to change this?

 

Best answer by Bernard Koodo

@JKC1271 It appears the notifications on the account have been turned  off. You can turn them back on online. We have gone ahead and re-initiated them.  That line currently is at 80% so the next notification for data should come at 90% of use. 

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Bernard Koodo
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@JKC1271 It appears the notifications on the account have been turned  off. You can turn them back on online. We have gone ahead and re-initiated them.  That line currently is at 80% so the next notification for data should come at 90% of use. 

J
1 person likes this
  • J
    JKC1271
D
  • Drummer
  • Connector
  • August 26, 2022

I’m having a similar problem , but the Data Settings webpage only shows 100%

How / where do we enable the 50 and 90% thresholds?

Thanks!

D
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  • Dennis
  • Mobile Master
  • August 26, 2022
Drummer wrote:

I’m having a similar problem , but the Data Settings webpage only shows 100%

How / where do we enable the 50 and 90% thresholds?

Thanks!

Let me flag a rep for you 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
D
1 person likes this
  • D
    Drummer
Flo Koodo
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  • Flo Koodo
  • Official Rep
  • August 26, 2022

Hi @Drummer 

 

For some reason, they weren’t enabled on on of the numbers on the account. We have managed to enable the notifications for you, you should get them at 50% and 90% going forward.

 

Boa_Guy Koodo
D
2 people like this
  • Boa_Guy Koodo
    Boa_Guy Koodo
  • D
    Drummer
D
  • Drummer
  • Connector
  • August 26, 2022

Yup, they’re all there now!

Many thanks!!!

 

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