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We’ve got a phone number with a starter plan (250MB / 100 min).  Unfortunately, the self-serve usage page doesn’t show the correct information.  It shows “unlimited” minutes available so it’s impossible to tell how much time has actually been used.  We racked up a huge bill a couple of months ago because this page showed “unlimited” but it was quietly adding huge amounts to the bill.  

Now we’re trying to check to make sure that we don’t go over the limit again but it’s impossible to tell.  The “details” view shows incoming and outgoing calls without any differentiation so we have no idea how close we are to hitting the limit.  

Can this be fixed to show the correct limit in the usage tracker?  

 

What can you see when you click " view details"?

It links straight to the “Usage Details” page that includes the full call log for the period (or the 2 previous periods).   There’s no little expandable graph like there is for the data limit.

That log has a minutes total at the bottom - but it doesn’t differentiate between incoming and outgoing minutes so there’s no way to figure it out without expanding each individual row and seeing which way the call went. 

 

@SanazG Thanks for sharing the issue. We are going to look at what is happening. There are very few people on plans like yours with limited minutes but it should certainly give you the tracking. Pls let us take a look and see what we find. It may take a few days but will definitely share once we know. Thanks for your patience!

Is there any update here?  Your systems didn’t have any problems billing for the overages even though we couldn’t see it on the usage page.

I will flag a rep to follow up as it has been 12 days.

@SanazG Apologies for the delay! Tried every possible way to see if this is can be fixed, unfortunately the answer is “not in the short term”. Which leaves the less elegant and less easy way of manual tracking. The alternate option is to jump to an unlimited minutes.  

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