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Question

Error in switching SIM Card

  • 6 September 2022
  • 6 replies
  • 212 views
S

Hello,

 

Long story short, got my phone stolen with my SIM card in it. Ordered a new card, received it and now trying to switch SIM card through Mobile Services, and keeping getting following error message.
I’ve tried at least 7 times since yesterday, but no luck:

  • I cleared the cache and cookies
  • Tried on different browsers - Firefox, Chrome

 

Can someone assist ? I can’t even request a callback on my Koodo’s phone number as I’m not able to switch SIM card yet.

 

  Thanks,

     Sid.

This topic has been closed for comments

6 replies

S

Can someone from Koodo’s customer support team help here ? #helpSS #assistSS

I’m stuck with a new SIM card that I can’t register to my account.

G
Userlevel 7
Badge +4

I'll flag a rep to assist with your issue.

A

Hello @smontcho! We’re sorry to hear about this.

Do you have access to any active phone number (a landline or a friend’s phone) to receive the callback?

Alternatively, you can visit a store close to you and a rep will happily help you with the swap.

S

Hey @Lavinia Koodo , thanks for the update.

Unfortunately, I’m out of the country right now, so I don’t have access to a Canadian phone or landline. Is it possible to have a callback on a foreign number ?

I really need to get my Canadian number working again. Can’t a rep do the swap remotely if I send them the new SIM card # ?

S

hey @Lavinia Koodo , @Goran , not sure if you saw my latest post yesterday ?

Is it possible to have a callback on a foreign number ?

If not, can’t a rep do the swap remotely if I send them the new SIM card # ?

Alternatively, is there an international number to reach Koodo customer support to sort this out ?

It’s becoming super urgent, as I’m abroad and need my CA phone # working.

M
Userlevel 7
Badge +4

hey @Lavinia Koodo , @Goran , not sure if you saw my latest post yesterday ?

Is it possible to have a callback on a foreign number ?

If not, can’t a rep do the swap remotely if I send them the new SIM card # ?

Alternatively, is there an international number to reach Koodo customer support to sort this out ?

It’s becoming super urgent, as I’m abroad and need my CA phone # working.

You may be able to do it if your current number abroad is in the North American format. Otherwise, you can try to download an app that can make or receive calls from Canada, such as Fongo, and schedule a callback to that number instead. 

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