Self Serve

I am trying to make an international call to South Africa. It rings once and then i get an automated message saying that the call did not go through. I see i do have international calling as an add on. Please advise.Regards

Hi There, I am out of Canada for several months and am currently overseas.  I want to downgrade my plan to just the number only, something that would cost me $5-10 per month.  On the self serve app there is only the option to change a plan to something more expensive.  I am unable to call an agent due to being over seas, how can i downgrade my plan? Thank you

I want to switch from Telus to Koodo.

I have an old unlocked iPhone. Do I need another prepaid SIM card to add it to my prepaid Koodo account? I currently have a monthly subscription with regular Koodo and a prepaid phone as well. Can I have the two prepaid on the same account?

I recently activated a new line under my account. I tried to port a phone number from a different Koodo account but it seems this is not allowed through self serve. What should I do?

How do I talk to an actual person.   My phone is not connecting to a network.  

I ported in my phone number from a different wireless provider to Koodo on July 31 but its still a MB number, not an Alberta number as that’s where I live now and since then I’ve been trying to change my number to a local number but when I click on ‘Mange my Phone Number’ the page just refreshes and tells me transfer is complete to the MB number. I guess my question is how often can you change a phone number? Once every billing cycle? You’d think that with the port over I could change it immediately as its a different process.

Hey, I’m travelling abroad and bought a local sim card for the duration of my trip. The people at the vodafone store put the new sim card in my phone and it asked for a PUK code, they didn’t know what that was and tried a few things. After a while they figured my phone was locked and couldn’t help me. I looked online and tried unlocking it with the IMEI code but it’s still not working. Is there anyway I can get my PUK code, I don’t have access to another phone or phone number to get a call from Koodo. Many Thanks!

Hello,I have two separate Koodo accounts (monthly) and I would like to merge all of them into one account?Any ideas on how to do this using the Self Serve functionality?Thank you.

Hi there. Is there a way a Koodo team member can send me my message history as far back as 1 year? 

by mistake I set up my Tab pay off all at once,but I realize the amount money(over 580dollors) is too much for me.So I’d like to go back to pay my Tab by monthly.does anyone know how I can change back to pay it monthly? 

Hey Community! Ive seen similar threads and have experienced the same issue. New phone arrived in the mail with a new SIM card, and in order to activate it I need two-step verification. I can’t receive a text to the number associated with my account (phone lost), and when i select the option for an email notification, it says something like “your email must be active for 48 hours to continue” which is the same message I saw someone else receive, I’ve had a Koodo account with this as the only email address for years… Help!

With online shopping for a new phone and tabIt says "free returns" and "30 day money back guarantee" Does anyone know the conditions surrounding this policy?  Thanks in advance! 

Hello,I very recently got the 15GB data plan, and this is my first time having data. When I checked the usage tab to see if I can start using the data, it says 0/6.5GB. My bill cycle is July 11-August 10, and I switched my plan July 30. Is it not showing the full 15GB because it’s still between the cycles/It will show the full amount by August 11? If so, am I still ok to use the 6.5GB of data?Thanks in advance!

Hi, I just purchased a new plan with Koodo, but I didn’t get to choose my new number throughout the process, but only the area code. Do I choose the new number after I receive the SIM card, or will I receive a random one? 

I am trying to log into my self serve account but cannot remember my password and i cannot get it sent to my email because i no longer have access to that email address. is there a phone number i can call to have this changed?

I can’t view pictures sent on texts or download them either. I did what the virtual assistant suggested…..still doesn’t work. 

I am owner and have 4 additional lines. How would one of the additional lines manage their own account via koodo app?

I selected the pay tab balance off selection in self service and it went down to zero without asking for payment info. Is this meaning it will show up on next bill to have paid off? I don’t have a card saved to account. 

I have two SIMs, have no idea which is which, and just get idiotic phone bots and chat bots. How do I get to talk to an actual human being, however warmed over?

Hi I want to know my Account number in Koodo Self Serve. I am a prepaid customer.

Hello…I’m an existing Koodo customer with 2 lines, and I just added another via BYOD. I ordered the SIM card and it will be shipped to me, however I already have several unused SIMS and would like to use one of those to activate my new line instead of waiting for a week for the new one that I don’t need to arrive. Is it possible to do this via self serve, or do I need to wait for the SIM card that is being mailed to me? I’ve searched extensively and cannot find an answer. Any assistance would be appreciated.

I have a number parked with a VOIP provider. It can receive text messages. Will that work for assigning it to my new SIM?

Hi, I’m trying to activate International Voice Roaming on self serve, but every time I click on “Add to plan”, I just get a black screen with no action. I’ve tried several browsers and devices with no success. Thanks!

I bought a sim card from London Drugs. The boy at the counter put my information in wrong. (Postal Code and Email) I now can’t register my self serve for the first time because of unmatching information. I need someone to fix this information on my account so I can log in.I was never sent the start-up e-mail so I think he typed my email in wrong.