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Self Serve

All discussions about Koodo Self Serve.

  • 475 Topics
  • 1,977 Replies
470 Topics
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OttawaArjoMBeginner
asked in Self Serve
How can I merge monthly accounts?

Hello, I have two separate Koodo accounts (monthly) and I would like to merge all of them into one account? Any ideas on how to do this using the Self Serve functionality? Thank you.

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KasiegBeginner
asked in Self Serve
messaging hustory

Hi there. Is there a way a Koodo team member can send me my message history as far back as 1 year?

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Allan M
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KyudoriBeginner
asked in Self Serve
How to change back to pay my tab monthly

by mistake I set up my Tab pay off all at once, but I realize the amount money(over 580dollors) is too much for me. So I’d like to go back to pay my Tab by monthly. does anyone know how I can change back to pay it monthly?

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drawknifeBeginner
posted in Self Serve
Changing SIM after lost phone; email verification not working

Hey Community! Ive seen similar threads and have experienced the same issue. New phone arrived in the mail with a new SIM card, and in order to activate it I need two-step verification. I can’t receive a text to the number associated with my account (phone lost), and when i select the option for an email notification, it says something like “your email must be active for 48 hours to continue” which is the same message I saw someone else receive, I’ve had a Koodo account with this as the only email address for years… Help!

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BoblawBeginner
asked in Self Serve
money back guarantee

With online shopping for a new phone and tab It says "free returns" and "30 day money back guarantee" Does anyone know the conditions surrounding this policy? Thanks in advance!

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KyraCBeginner
asked in Self Serve
I don't see my full amount of data

Hello, I very recently got the 15GB data plan, and this is my first time having data. When I checked the usage tab to see if I can start using the data, it says 0/6.5GB. My bill cycle is July 11-August 10, and I switched my plan July 30. Is it not showing the full 15GB because it’s still between the cycles/It will show the full amount by August 11? If so, am I still ok to use the 6.5GB of data? Thanks in advance!

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LkiiaBeginner
asked in Self Serve
When do I get to choose my new number

Hi, I just purchased a new plan with Koodo, but I didn’t get to choose my new number throughout the process, but only the area code. Do I choose the new number after I receive the SIM card, or will I receive a random one?

2391
Flo Koodo
Kelli Nicole
Kelli NicoleBeginner
asked in Self Serve
I cannot log in due to using an old email i no longer has access to.

I am trying to log into my self serve account but cannot remember my password and i cannot get it sent to my email because i no longer have access to that email address. is there a phone number i can call to have this changed?

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Sophia
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Ronnie KwanRockstar
asked in Self Serve
Picture texts are not showing

I can’t view pictures sent on texts or download them either. I did what the virtual assistant suggested…..still doesn’t work.

2064
R
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LuvinBeginner
posted in Self Serve
Multiple lines

I am owner and have 4 additional lines. How would one of the additional lines manage their own account via koodo app?

721
Dinh
S
SarahLBeginner
asked in Self Serve
paying koodo tab early

I selected the pay tab balance off selection in self service and it went down to zero without asking for payment info. Is this meaning it will show up on next bill to have paid off? I don’t have a card saved to account.

1091
Boa_Guy Koodo
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mcgautreauCoach
asked in Self Serve
New customer

I have two SIMs, have no idea which is which, and just get idiotic phone bots and chat bots. How do I get to talk to an actual human being, however warmed over?

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akdudeBeginner
asked in Self Serve
How to know your prepaid account number?

Hi I want to know my Account number in Koodo Self Serve. I am a prepaid customer.

48956
Allan M
C
Caper800Rockstar
asked in Self Serve
Existing Customer, Added New Line, Already Have a POSTPAID SIM

Hello…I’m an existing Koodo customer with 2 lines, and I just added another via BYOD. I ordered the SIM card and it will be shipped to me, however I already have several unused SIMS and would like to use one of those to activate my new line instead of waiting for a week for the new one that I don’t need to arrive. Is it possible to do this via self serve, or do I need to wait for the SIM card that is being mailed to me? I’ve searched extensively and cannot find an answer. Any assistance would be appreciated.

1312
Sophia
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sblessleyConnector
asked in Self Serve
Parked number

I have a number parked with a VOIP provider. It can receive text messages. Will that work for assigning it to my new SIM?

1243
Dinh
I
Ivan FPBeginner
asked in Self Serve
activating international roaming on self serve

Hi, I’m trying to activate International Voice Roaming on self serve, but every time I click on “Add to plan”, I just get a black screen with no action. I’ve tried several browsers and devices with no success. Thanks!

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Matthew Collins
Matthew CollinsBeginner
asked in Self Serve
Can't sign in due to London Drugs Employee

I bought a sim card from London Drugs. The boy at the counter put my information in wrong. (Postal Code and Email) I now can’t register my self serve for the first time because of unmatching information. I need someone to fix this information on my account so I can log in. I was never sent the start-up e-mail so I think he typed my email in wrong.

732
Dinh
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KenziestillmanBeginner
asked in Self Serve
Locked iPhone

If I am already a Koodo customer. I bought a phone that is also with Koodo but it is locked. Am I able to switch my SIM card to the new phone since both are with Koodo? Or does it still have to be unlocked to do so? Thanks!

1791
Dinh
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MHBBeginner
asked in Self Serve
Port existing number from Virgin to Koodo

How do I port/transfer my existing Virgin mobile number to Koodo?

6991
Dinh
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KhoppersBeginner
asked in Self Serve
Problems porting my old number over.

I have my new SIM card for Koodo, have the old sim from another company in my phone, but when trying to port the number over I get the message that it’s an incorrect account (old provider). My account is expired as of only 2 days ago…does this mean I have to activate the old account for entire month to move the old number to the new service with Koodo?

1931
Allan M
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Confused SteveBeginner
asked in Self Serve
forgot password for voicemail

When I have a voicemail waiting and try to listen to (She whoever) say’s enter your passwordwhich I never knew I had one after a few attempts she locks me out and says I will text you a temporary password, I ONLY HAVE A LANDLINE SO NO TEXTING FOR ME, This is now for the last 2.5 weeks I have already missed a doctor’s app. because of this BSI am 70 yrs old and very very frustarated, Please help if you can.Thanking you in advance

2473
Flo Koodo
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KellyGonzalez1963Beginner
asked in Self Serve
Usage details from April

Hello, is there a way to see messaging usage from the beginning of April

1091
Allan M
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chrissy1985Connector
asked in Self Serve
Koodo Service SUCKS

The inability to contact ANYONE from Koodo Is BEYOND frustrating. I am not able to even log in………. this is a CONSTANT issue. I cant change my plan, I cant find out my bill or upgrade. I CANT EVEN CANCELL my plan,!!!!!!!!!!!!!!!!!!

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Dave NBeginner
asked in Self Serve
More on end of 3G service.

Hi Seems the shutdown by the US of 3G service effective 1 July 2022, has been news since February of 2022. Any reason why some are just hearing about this now? Just 3 days before Canada Day? Someone trying to start a run on the purchase of 4G or 5G phones? From what I understand if I stay with 3G I will be able to communicate with my fellow Canadians. Just so happens my Koodo number has popped up on an American real estate call list. They think I live in Georgia, USA. So I have been getting calls and texts from all over the States for over 6 years! If I stay on 3G in Canada, will this block all incoming US calls and texts to my phone? Furthermore if these bad actors are working from another country and using spoofed US numbers, will my 3G phone still get these texts and calls? See. Sometimes problems can be more involved than computer chat bots can handle. Communications is a mildly complicated human interaction. Has been since the dawn of time. Koodo should shelve the chat bot and hir

3371
Allan M
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jacksoBeginner
asked in Self Serve
New Account Registration - Blank Screen on all self service options

PC Mobile/Koodo Customer being switched to Koodo - Registered Account but can't access profile or anything

1561
Allan M

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