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Self Serve

All discussions about Koodo Self Serve.

  • 461 Topics
  • 1,778 Replies
456 Topics
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sblessleyConnector
asked in Self Serve
Parked number

I have a number parked with a VOIP provider. It can receive text messages. Will that work for assigning it to my new SIM?

1243
Dinh
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Ivan FPBeginner
asked in Self Serve
activating international roaming on self serve

Hi, I’m trying to activate International Voice Roaming on self serve, but every time I click on “Add to plan”, I just get a black screen with no action. I’ve tried several browsers and devices with no success. Thanks!

1984
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Matthew Collins
Matthew CollinsBeginner
asked in Self Serve
Can't sign in due to London Drugs Employee

I bought a sim card from London Drugs. The boy at the counter put my information in wrong. (Postal Code and Email) I now can’t register my self serve for the first time because of unmatching information. I need someone to fix this information on my account so I can log in.I was never sent the start-up e-mail so I think he typed my email in wrong. 

732
Dinh
K
KenziestillmanBeginner
asked in Self Serve
Locked iPhone

If I am already a Koodo customer. I bought a phone that is also with Koodo but it is locked.  Am I able to switch my SIM card to the new phone since both are with Koodo? Or does it still have to be unlocked to do so?  Thanks! 

1771
Dinh
M
MHBBeginner
asked in Self Serve
Port existing number from Virgin to Koodo

How do I port/transfer my existing Virgin mobile number to Koodo?

6771
Dinh
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KhoppersBeginner
asked in Self Serve
Problems porting my old number over.

I have my new SIM card for Koodo, have the old sim from another company in my phone, but when trying to port the number over I get the message that it’s an incorrect account (old provider). My account is expired as of only 2 days ago…does this mean I have to activate the old account for entire month to move the old number to the new service with Koodo?

1861
Allan M
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Confused SteveBeginner
asked in Self Serve
forgot password for voicemail

When I have a voicemail waiting and try to listen to (She whoever) say’s enter your passwordwhich I never knew I had one after a few attempts she locks me out and says I will text you a temporary password, I ONLY HAVE A LANDLINE SO NO TEXTING FOR ME, This is now for the last 2.5 weeks I have already missed a doctor’s app. because of this BSI am 70 yrs old and very very frustarated, Please help if you can.Thanking you in advance

2403
Flo Koodo
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KellyGonzalez1963Beginner
asked in Self Serve
Usage details from April

Hello, is there a way to see messaging usage from the beginning of April

1061
Allan M
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chrissy1985Connector
asked in Self Serve
Koodo Service SUCKS

The inability to contact ANYONE from Koodo Is BEYOND frustrating. I am not able to even log in………. this is a CONSTANT issue. I cant change my plan, I cant find out my bill or upgrade. I CANT EVEN CANCELL my plan,!!!!!!!!!!!!!!!!!! 

4804
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Dave NBeginner
asked in Self Serve
More on end of 3G service.

HiSeems the shutdown by the US of 3G service effective 1 July 2022, has been news since February of 2022. Any reason why some are just hearing about this now?  Just 3 days before Canada Day? Someone trying to start a run on the purchase of 4G or 5G phones?From what I understand if I stay with 3G I will be able to communicate with my fellow Canadians. Just so happens my Koodo number has popped up on an American real estate call list. They think I live in Georgia, USA. So I have been getting calls and texts from all over the States for over 6 years! If I stay on 3G in Canada, will this block all incoming US calls and texts to my phone? Furthermore if these bad actors are working from another country and using spoofed US numbers, will my 3G phone still get these texts and calls?See. Sometimes problems can be more involved than computer chat bots can handle. Communications is a mildly complicated human interaction. Has been since the dawn of time. Koodo should shelve the chat bot and hire

3281
Allan M
J
jacksoBeginner
asked in Self Serve
New Account Registration - Blank Screen on all self service options

PC Mobile/Koodo Customer being switched to Koodo - Registered Account but can't access profile or anything

1561
Allan M
M
mslawfordBeginner
asked in Self Serve
How do I register for Self Service if there is no email on the profile?

I am trying to help my mother who uses a flip phone and has no computer to use Koodo Assist. I don’t think there is an email address on her account (because she doesn’t have one) so I cannot login to request a call from a representative. She has a billing issue that she needs to talk to someone about. How can I arrange a call with a representative if Koodo Assist cannot be accessed?

2561
Flo Koodo
Phillip Mastroianni
Phillip MastroianniBeginner
asked in Self Serve
Move over from Telus

Hello I have a family plan at telus, but would like to move to Kodoo.  What is the best way to do this?  Purchase a 4 separate SIMS (accounts) or create one account with 4 SIMS? Thanks, 

2377
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LarDBeginner
asked in Self Serve
Cannot Cancel Call Forwarding from My Phone

I set call forwarding to a friend’s phone.  Friend lost phone and suspended service.  I am trying to stop my calls being forwarded to a lost phone, but it is not cancelling.  Help please??

491
Allan M
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K. SmithConnector
asked in Self Serve
Account Cancellation Verification

I had my work transfer my koodo number to my work phone. They use Telus. How do I verify my koodo account has been closed. I could not see in my self serve? Thanks!Kathryn 

904
K
Morgan Edward
Morgan EdwardBeginner
posted in Self Serve
no activation email?

I’ve received my online order yesterday.  Sim was not active. Regardless I want to port my number from my old carrier. Can’t creat self serve. No idea WhAt my account number is. I’m pretty much working during callback hours.  This idea starting customer service w a bor and callbacks is hot trash.  I literally cannot call my telephone service provider? 

1493
Dinh
M
MoonbeamsBeginner
asked in Self Serve
iPhone 13

Why didn’t my iPhone 13 come with a charger 🔌 I got the cord & the phone today but no charger came in the box with it? How long does it take to activate my new iPhone from my Samsung A71 phone with the same phone # I have now?

1171
Allan M
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Chloe29Beginner
asked in Self Serve
sim card

Using a temporary phone and need a new SIM card do I need to grab a piece of id

471
Sophia
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E.SOrganizer
asked in Self Serve
international call activation

Hi,I would like to activate the international call. In my add-on section, I have 1000min International LD add-on, but I don't find per-per-use add-on. This add-on is not shown on the available add-on, so what can I do to activate the international call?

1511
Boa_Guy Koodo
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Martin576Organizer
asked in Self Serve
Can I transfer my number to Koodo while abroad?

Hi everyone. Can I transfer my Canadian number to Koodo using Self-serve while I’m abroad?I will have to make the transfer while outside of Canada. Does anyone have experience with this?Or do I have to do it while I’m in Canada?Thanks.

21511
M
R
RaymoBeginner
asked in Self Serve
Unlock code for Samsung SGH 667t

I was a Koodoo client years ago and have an old Samsung SGH 667t.  I am now with a different carrier and my father needs a phone as he lost his other one.  How do i contact Koodoo to get the unlock code? 

1102
Allan M
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tuanBeginner
asked in Self Serve
Esim to physical sim

I change my phone so i want to switch from e sim to physical sim. I have bought a blank sim. i dont know how to contact koodo or how to do it?

12392
Allan M
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SarahLBeginner
asked in Self Serve
How to separate a shared account

How do I get off the account I am on. Currently my ex and I are on the same account with separate phones and plans, but on the same bill. I need to get the accounts separated into their own things, or else I will just cancel my phone I guess. 

15162
D
M
mokoodo
asked in Self Serve
Ported out without cancelling the auto-pay

I ported out my prepaid number to Public mobile, without cancelling the auto-pay.But now, when I try to login into self-serve, it gives me an error “something went wrong”.How do I make sure I won’t get charged for the next billing cycle?Thank you!

701
Allan M
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TayJay84Beginner
asked in Self Serve
new user account login

We have just added our oldest to our koodo plan which now has a total of 3 phone lines associated with it. He is wanting access the account to view his usage etc. Is there a way for him to log in without me having to give him my email and password as I don't want him making changes on the account, even just on accident. I know with telus he was able to login with his own login info under my account. Is this possible and if so, how?

58133
T

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