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I can’t view pictures sent on texts or download them either. I did what the virtual assistant suggested…..still doesn’t work. 

Do you have your data turned on?


Yes.


Which phone model are you using? Also, did it happen to all of your contacts or just a single person?


Thank you everyone for their time. Issue has been sorted out. It turned out to be on Koodo’s end. I was only able to receive pictures from iPhones, but not from Android phones.