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I bought a Koodo SIM in a Telus store on 16 August. Signed up for Koodo online 17 August. Received email shipping confirmation 18 August. Today, 20 August, I registered for Self Serve.

Now I’m at https://www.koodomobile.com/my-account/simswap/step-2 trying to change my number to the SIM I purchased in store, so I can use new phone before shipped SIM arrives. However, I get error message: “Your email address must be active for 48 hours. To continue, please choose the text option.”

The text option does not work, since my phone isn’t on the network yet. This is my first cell phone ever. Can you call my land line? Or send SMS to a member of my family (but I’m not sure how to add his mobile number to my account).

I’ve had this email address for years. When does the “48 hour” clock start? Is it from when I signed up for Koodo Self Serve?

Thanks

I bought a Koodo SIM in a Telus store on 16 August. Signed up for Koodo online 17 August. Received email shipping confirmation 18 August. Today, 20 August, I registered for Self Serve.

Now I’m at https://www.koodomobile.com/my-account/simswap/step-2 trying to change my number to the SIM I purchased in store, so I can use new phone before shipped SIM arrives. However, I get error message: “Your email address must be active for 48 hours. To continue, please choose the text option.”

The text option does not work, since my phone isn’t on the network yet. This is my first cell phone ever. Can you call my land line? Or send SMS to a member of my family (but I’m not sure how to add his mobile number to my account).

I’ve had this email address for years. When does the “48 hour” clock start? Is it from when I signed up for Koodo Self Serve?

Thanks

Since you registered for the Self-Serve account today, I presume the 48-hour period would start now. You can give it a try again on Monday. If it still does not work, you can let us know and we can flag a Koodo rep to help you out. 

Thanks, waiting until Monday worked. All set now.

Overall, I would have liked to know at the beginning of the enrollment process what all the little steps would be to activate.

And to know that some of them involved waiting (e.g. SIM shipment, 48 hours delay after Self-Serve registration to change SIM to the one purchased in-store). It would have been even better if the Telus store rep knew the process, or could have handed me a one-page brochure explaining it, or with a URL linking to an online overview.

I’m not asking to make the process easier… that was not too bad. Just to be know in advance what process was.

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