Why is the option for activating international calls not available on my add-ons? Why do I need to speak with a rep (when you have made it impossible to do so)?

Question

I needed to make a single urgent international call to the UK today (not something that comes up frequently).

But I find that I cannot enable it online (the option for international call activation doesn't show) and will now have to wait until this evening until a rep is available.

When I call an international number I get the standard error message and a request to call *611 - but then a robot tells me I'll get a text for an automated service bot and does not give me the option to be forwarded to your call centre.

This is simply incredibly unhelpful.

The result of this is me resorting to seeking help here… I now won't be able to log a call to the UK today (it will be well outside of UK office hours). It's a bit of an annoyance.

Could you please enable international calls from my device. Or at least unlock the service in my self-serve menu.

Bernard Koodo · Accepted Answer

@JaypeCouldn’t agree with you more! And will definitely track down what is going on, this is a basic service that should readily be available for you online. In any case, we have added it to your account pls power cycle your device, it should work now to make a call. Thanks for sharing your frustration! It helps us catch things whether we caused it or not.

Vmb · Answer

I dont see any option for pay per use international calling in one of my phone lines.

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