Koodo Community
Question

sim card

  • 13 September 2022
  • 2 replies
  • 22 views

Hello I’ve been trying to activate my SIM card on line for hours now no luck I have no access to txt or phone call when I try to put my email it says that it has to be active for 48 hours before sending me the 6 numbers to reactivate the card and when I call they only send me to robots  anyone can help me activate my symbol card ?? Or knows where to call to speak with an actual human ??


2 replies

Userlevel 7
Badge +4

Could you provide more information about your cellular plan? are you currently a prepaid or postpaid Koodo customer? Was the SIM card a prepaid or postpaid SIM?

Userlevel 7
Badge +4

@Laure No need for activation of the SIM for monthly pay customers. It’s already activated. I see you have been able to use you account already. 

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