Question regarding very late phone bill paid but service still not restored

I was quite late to paying my koodo bill due to finical issues at the time just recently I have paid my bill in full but my service has not been restored yet (its been a day now) Koodo has mention my account has been canceled if that affects it. I'm not sure if my plan with koodo is complete cancelled so I can find a new phone provider or not, its honestly quite hard to come in contact with a human rep to address my issue. I came here hoping for a easy solution thank you.

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I was quite late to paying my koodo bill due to finical issues at the time just recently I have paid my bill in full but my service has not been restored yet (its been a day now) Koodo has mention my account has been canceled if that affects it. I'm not sure if my plan with koodo is complete cancelled so I can find a new phone provider or not, its honestly quite hard to come in contact with a human rep to address my issue. I came here hoping for a easy solution thank you.

You can call #227 to speak with a Koodo rep in the billing department to restore your service.

Thank you for the suggestion but I can’t call or text anyone my service was completely severed

You can try sending a message to a Koodo rep on Facebook Messenger or Twitter. https://m.me/Koodo

If Koodo told you that it's cancelled, as opposed to suspended, then I'd go with they cancelled it entirely. It may or may not yet have been sold off to a collection agency. Hopefully the rep will confirm if it has or hasn't

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