Koodo Community
Question

Not able to activate new sim card

  • 8 July 2023
  • 2 replies
  • 120 views

I purchased a new sim card because I misplaced my old phone.

I am using self serve to activate it.

I cannot use the text option to receive the activation code since i don’t have access to my old phone.

I selected to receive the activation code via email. I tried a few times but I am not getting any emails from Koodo.  I have scheduled a call but it’s not until tomorrow afternoon. I need phone service now.

Please help.

Thank you.


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2 replies

Userlevel 7
Badge +4

I don't think much can be done until you get your call back... See also 

 

Userlevel 7
Badge +4

If you are still having issues, please give this a try