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Minutes usage not showing phone number called in self serve

W

When o log into self serve to check my usage the phone number called for every call is the same but this is not the case. How do I fix this??

Best answer by Dennis

Does the phone number look familiar? 

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    6 replies

    D
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    • Dennis
    • Mobile Master
    • 29080 replies
    • Answer
    • June 18, 2023

    Does the phone number look familiar? 

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    W
    • White Raven
    • Author
    • Beginner
    • 1 reply
    • June 18, 2023

    Yes, but it’s not the only number I have called or has called me this cycle. 

    Dinh
    Forum|alt.badge.img+4
    • Dinh
    • Mobile Master
    • 17364 replies
    • June 18, 2023
    White Raven wrote:

    Yes, but it’s not the only number I have called or has called me this cycle. 

    I saw that in my call history also. The detail call history was messed up. Hopefully they will fix it soon 

    A Koodo customer, opinions are my own.
    C
    • Carol-Ann
    • Member
    • 2 replies
    • June 23, 2023

    Same. Hope Koodo fixes the issue

    S
    • Suzette
    • Member
    • 1 reply
    • June 24, 2023

    Has anyone found a solution to this? 

    C
    • Carol-Ann
    • Member
    • 2 replies
    • June 24, 2023

    I have not. The minutes usage issue still continues. 

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