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2114 Topics
Mostafa Shalaby
Mostafa ShalabyBeginner
asked in Plans & Add-ons
How to Check Network Compatibility Using IMEI?

Hey, I am currently using the Pocophone F1 as my device and I want to know if it would be compatible with koodo, using its IMEI. I tried willmyphonework.net , however it doesn't have my device listed. Thanks in advance!

20704
Mostafa Shalaby
3 years ago
H
HayleyLConnector
asked in Self Serve
just want to change plans, why the sim card?

I already have a phone and a plan with Koodo. I just want to switch to a better plan. When I add the plan to my cart (the $50 with 10G of data) it adds a SIM card to my cart. I don’t need that though do I? I can’t seem to just switch to the plan. 

64419
D
3 years ago
M
MichelleMcFadyenBeginner
asked in Other
email scam?

I received an email that is fromkoodoservice@mail.koodomobile.comwe are still in Canada so I don’t know why we are getting this?  

8115
M
3 years ago
Moe Sawwas
Moe SawwasBeginner
asked in Prepaid
Topping up for the first time

So someone visits canada and orders your SIM card online… Then tries to top up using credit card..It doesn’t work because you do not accept international credit cards!!! So how am I supposed to use the SIM card that I ordered online…Why can’t I use an international credit card. I do not have a Canadian bank account…The process is broken, because you allow me to register an international bank account. I can do this through your Assist robot service… But to do that I need to organise a call back… and for you to call me back , I need to give you a Canadian phone number… so back to square zero..I bought your SIM card online bwcause I do not have a Canadian phone… so why do I need to have a phone number to get a new phone number!!!!! Very ill thought process.  

3643
M
3 years ago
F
Fred CRockstar
asked in Other
Advice

My question is primarily to Rikkster. You may recall that I have a BBz30 that I required a new battery for and you provided a Company that I could get a new battery from. I did and it worked and works just fine. However, as you know the BB 10 are not going to be anything more than a paper weight according to a text message I received from Koodo. My question is what would you advise me to buy, that has a similar keyboard function (turn sideways for larger letters) and somewhat the same features as the z30 ? Thanks for any recommendations from you or anyone else. It would also be nice if my current sim and the separate one I store pictures on would work.

2077
F
3 years ago
G
gmackBeginner
asked in Billing & Payments
Why is there a tab charge on my bill when my tab balance is zero? Why is this still an issue when so many other people have asked this question?

I have paid off my tab, but there is a tab charge on my bill. Many other people have asked about this. Why is this happening?

2252
R
3 years ago
D
docrocBeginner
asked in Other
Koodo simcard + eSim from other provider

If I buy an iPhone 12 from Koodo, will I be able to get Koodo on a simcard and use the eSim for another provider? Or does Koodo lock the eSIM usage making it impossible to use other eSIM providers?Thanks!

3292
R
3 years ago
S
Sager4Connector
asked in Other
QUESTION ABOUT DATA

HELLO I HAVE Recently switch from virgin mobile to Koodo , I had 8 GB of data with virgin and it lasted me almost all month I now have 17 gigs with Koodo and it doesn’t even last me a week what the heck is going on here this is a scam

1243
Bernard Koodo
3 years ago
S
SharloBeginner
asked in Other
data did not work when travelling in Ontario

My texting data and internet work fine when in Toronto but when I went to Minden Ontario for several weeks the internet did not work in most locations there. The coverage map says it should be available. It was working last year. I have a lot of GB available. Android phone. 

943
R
3 years ago
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nbaigConnector
asked in Other
restore my kood

Hi team,  I am bearing two koodomobile connections  ********** and ********** .  I have bill payment outstanding that  I could not arrange  the payment on time and my serices are suspended,  I have   travelled to India in Feb 2021 month and am stuck here duo to delta variate Covid cases rise in India, Canada Banned direct flights from India, I may travel back only after the flight services are  resume back to Canada from India. During this time am going through with very tough time mentally, emotionally and financially, I request Koodomobile, please help me with sort of COVID discount to pay outstanding bills and resume my services with koodomobile. Kindly consider my request and help me. email : *********@yahoo.comif this is not the right place for this post, please guide me how i can reach koodomobile if any email contact. 

1325
N
3 years ago
Cameryn Rybansky
Cameryn RybanskyBeginner
asked in Other
I transferred from Rogers to Koodos over 48 hours ago and my number still hasn’t transferred.

I transferred from Rogers to Koodos over 48 hours ago and my number still hasn’t transferred. My iPhone will not verify my phone number and on Koodo it still says my number is in progress what do I do?

4373
M
3 years ago
N
new_england5Beginner
asked in Other
Transfer data, phone, messaging to new sim card

I bought an iphone 12 mini a week ago and put the new sim card in. The data, messaging and calling do not work. They do work on my old phone still though. I dont want to just transfer the old sim card to the new phone though, because ive taken pics and videos over the last week that I dont want to lose. Is there a way to just get the data, messaging and phone changed to the new sim card without losing any of the pics/vids I have?

6505
R
3 years ago
Robyn Holwell
Robyn HolwellBeginner
asked in Plans & Add-ons
Starter plans (3G data speed)

Does 100 Canada wide anytime outgoing minutes mean you are charged extra every time someone calls your cell phone?

1662
R
3 years ago
S
silamarBeginner
asked in Prepaid
SIM card

Hello,I just got my new fon from Koodo, and I got new SIM card with it. The phone is both with the plan, which I already have. I want to keep my old number. So I wander, why I need a new SIM card. Thank you,Marko

1282
S
3 years ago
W
winneBeginner
asked in Prepaid
do I loose prepaid booster minutes

i lost my phone .if i buy new sim card, do i loose my prepaid minutes /

791
Dinh
3 years ago
M
mr.fred.maBeginner
asked in Self Serve
Why is Koodo's online payment offline so often?

Many organizations provide end users with online access these days.  Koodo’s bill payment seems to be frequently offline, so users have to create new calendar reminders to retry.  Surely in this day and age, this should not be necessary.

2435
Dinh
3 years ago
A
AnthromuseBeginner
asked in Prepaid
SIM card and call forward?

Hi everyone! So I have a phone number assigned for a business, but no actual phone yet. I have my old iPhone 6 kicking around and was going to buy a SIM and have the number forward to that phone (at least until we have a physical space, and then I’m hoping to shift the number to the in-office phone). I’m assuming I’d have to put it on a pre-paid or short term plan in order to do this? Is this something I can do? I haven’t been in a situation where I’ve had the number before the hardware before, and Google was giving me mixed responses. 

1072
D
3 years ago
W
wynenConnector
asked in Self Serve
Have two phones/plans on one account. Changed one plan this month, now I can't change the other.

Am I locked out of changing my second phone’s plan because I changed the other phone’s plan this month?

1743
Mayumi
3 years ago
N
NabbersBeginner
asked in Self Serve
Can not change plan through self serve

When I attempt to change the plan for one of my accounts I get this error message. I have not changed this plan anytime recently in the past (been over a year). 

11142
Julia Koodo
3 years ago
TaraB77
TaraB77Beginner
asked in Prepaid
Prepaying in advance

Hi there!I am looking for some information. I am working with a homeless client and have found him housing but it is conditional on him maintaining a working phone. Is there a way for me to set him up with a prepaid account but deposit the funds for 6 months so he doesn’t have to make payments? 

3024
M
3 years ago
D
dbamboomzAdvocate
asked in Self Serve
Help! Upgrade?

So I’ve been trying to upgrade and I’m unable to do so online because I am afraid to lose any sort of grandfathered promo. I tried to talk to a rep 2 times and got disconnected, they just go quiet! It’s a little frustrating trying to renew my contract I cant do. Can someone help me please!!!!!  Side note, I’ve had a technical issue with my Iphone 11, its almost like the sound is so quiet when calling or facetiming, Idk what to do. Its not very nice especially opening up a brand new phone, was not refurbished. Who do I contact? What do I do? 

2647
M
3 years ago
Sha P
Sha PAdvocate
asked in Self Serve
Sim card

I end up losing my sim card so i dont have a line anymore to call or do nothing and searching for it has been a struggle what do people do when they lose they sim card and my actually koodo account its uh nothing working wit this nor will i take the time for cause my koodo account isnt approved and i think i had just one month left until i finish paying is this a big issue or can i just get a new sim wit the same stuff cause dont really know who do i see to get help cause no line not really tryna go outside and uh your helper is a bot yall need real people oof 

6115
M
3 years ago
A
alexkittyBeginner
asked in Self Serve
My phone is dead. I want to order a new one online, but it has my wrong address and the system won't take my address

The profile won’t update my new address. I can’t call anyone to fix the problem. What do I do?

1756
D
3 years ago
E
emillkBeginner
asked in Self Serve
Transfer number from a multi-number plan

I just signed up with Koodo so I can have my own plan with data. I have been on a family plan and would like to transfer my number since I have so many things connected to my existing number.The steps are easy to transfer the number but I read that Koodo cancels the previous phone plan service for me automatically. Since my family is still using that plan I want to make sure their plan isn’t being cancelled. I would just like to keep the number from that plan and transfer it to the plan I have now with Koodo. If I transfer my number the traditional online route, will it impact their plan or will it just remove my number from their end?

4245
Allan M
3 years ago
O
octavian_tokaBeginner
asked in Self Serve
Buying a new phone, same plan

Hi all,My current phone is broken / dead. When i’m trying to buy a new one (keeping the same plan), on koodo’s web-store, at some point it asks my cell number to send me a verification code before I can proceed with the transaction. Is there any way to bypass this step ?  (Whoever planned the website, didn’t think about this situation ?).

3642
Bernard Koodo
3 years ago

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