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Current usage not available

  • November 7, 2021
  • 5 replies
  • 611 views
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When I log into self serve and try to look up my current usage (data, messaging and airtime) I keep getting a message it's not available and to try again later.

I've been trying all evening with the same message. 

Best answer by Anonymous

Hello @SACMGP! If the issue still persists for you, we can submit a ticket to our support team and they’ll start an investigation ASAP. In order to do this, could you please confirm what browsers & devices you used when trying to see your usage in Self Serve? If possible, please attach a screenshot of the error here (any personal information being hidden, of course). 

This topic has been closed for replies.

5 replies

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  • Dennis
  • Mobile Master
  • November 7, 2021

Has the usage page worked for you previously?

 

Try clearing your browser's cache or try using a different browser/device to try again

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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  • SACMGP
  • Author
  • Connector
  • November 7, 2021

Has the usage page worked for you previously?

 

Try clearing your browser's cache or try using a different browser/device to try again

Thanks Dennis. I've tried both your suggestions with no luck. 

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  • MilkyWay
  • Mobile Master
  • November 7, 2021

When I log into self serve and try to look up my current usage (data, messaging and airtime) I keep getting a message it's not available and to try again later.

I've been trying all evening with the same message. 

Is this the message you are getting? 

 

D
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  • Dennis
  • Mobile Master
  • November 7, 2021

Let me flag a rep for you

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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  • Anonymous
  • Answer
  • November 8, 2021

Hello @SACMGP! If the issue still persists for you, we can submit a ticket to our support team and they’ll start an investigation ASAP. In order to do this, could you please confirm what browsers & devices you used when trying to see your usage in Self Serve? If possible, please attach a screenshot of the error here (any personal information being hidden, of course). 

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