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Current usage not available

  • 7 November 2021
  • 5 replies
  • 484 views

When I log into self serve and try to look up my current usage (data, messaging and airtime) I keep getting a message it's not available and to try again later.

I've been trying all evening with the same message. 

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Best answer by Anonymous 8 November 2021, 23:57

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Userlevel 7
Badge +4

Has the usage page worked for you previously?

 

Try clearing your browser's cache or try using a different browser/device to try again

Has the usage page worked for you previously?

 

Try clearing your browser's cache or try using a different browser/device to try again

Thanks Dennis. I've tried both your suggestions with no luck. 

Userlevel 7
Badge +4

When I log into self serve and try to look up my current usage (data, messaging and airtime) I keep getting a message it's not available and to try again later.

I've been trying all evening with the same message. 

Is this the message you are getting? 

 

Userlevel 7
Badge +4

Let me flag a rep for you

Hello @SACMGP! If the issue still persists for you, we can submit a ticket to our support team and they’ll start an investigation ASAP. In order to do this, could you please confirm what browsers & devices you used when trying to see your usage in Self Serve? If possible, please attach a screenshot of the error here (any personal information being hidden, of course).