Koodo Community
Community
Solved

Voicemail

  • 29 October 2021
  • 9 replies
  • 357 views
D

Hi There; I have an older Motorola Moto G Play android and I don’t ever remember setting up a voicemail. I would like voicemail now but all the advice I get from the internet has not worked. Please help me, do I have to contact a Koodo tech rep?

icon

Best answer by Dennis 29 October 2021, 21:08

View original
This topic has been closed for comments

9 replies

Allan M
Userlevel 7
Badge +4

When you dial your own phone number it should bring you into the Voicemail system.

If you've never set it up then it will give you prompts to do so.

D
Userlevel 7
Badge +4

Here are instructions to setup your voicemail

https://www.koodomobile.com/help/voicemail

 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
D

Thanks but when I call my cell number it says busy and hangs up.

 

D
Userlevel 7
Badge +4

Weird. 

What happens when you press and hold 1?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
M
Userlevel 7
Badge +4

Thanks but when I call my cell number it says busy and hangs up.

Perhaps you disabled your voicemail feature. As a result, you may need to contact a Koodo rep to have them enable it on their end before you can set it up. Either schedule a callback through Koodo Assist or send a message on Facebook Messenger or Twitter. https://Koo.do/Chat 

D

Thanks everyone, it in there I pushed 1 and it said to put in my password, I have forgotten it. I am contacting a Koodo tech, thanks again. 

D
Userlevel 7
Badge +4

Thanks everyone, it in there I pushed 1 and it said to put in my password, I have forgotten it. I am contacting a Koodo tech, thanks again. 

You can reset your voicemail password based on the instructions here

https://www.koodomobile.com/help/voicemail

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
R
Userlevel 7
Badge +4

After resetting your voicemail password, there’s also the option of turning off or bypassing the voicemail password, if you want to. From the main voicemail menu, select 4 (Personal Options) then select 8 (Bypass Password On/Off). 

Nezgar
Userlevel 5
Badge +4

After resetting your voicemail password, there’s also the option of turning off or bypassing the voicemail password, if you want to. From the main voicemail menu, select 4 (Personal Options) then select 8 (Bypass Password On/Off). 

I highly recommend you ALWAYS require a voicemail PIN. I have personally confirmed that Koodo’s voicemail system blindly trusts the caller ID, so if someone else calls the voicemail access numbers with your fake caller ID, they are immediately logged into your mailbox and can listen to your messages, changes settings, etc.

Terms & Conditions
Koodo Community