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Plan was downgraded without telling me

  • 30 October 2021
  • 4 replies
  • 116 views

I had a 9 gig plan that was downgraded to 4 gig without notification. This is really bad. I am considering switching providers. 

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4 replies

Dinh
Userlevel 7
Badge +4

When you said “downgraded” you meant your plan was changed without your knowing?

Did you upgrade your phone recently? or there was an 5GB add-on in the past with your plan?

A Koodo customer, opinions are my own.
D
Userlevel 7
Badge +4

When did you change to the 9gb plan? 

When did you notice the plan downgrade? 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Mayumi
Userlevel 7
Badge +4

Can you check your self serve to see when your plan was changed? And post a screenshot of PDF e-bill wich showing that you had a 9GB plan (without personal info).

 

Bernard Koodo
Userlevel 7
Badge +4

@Markus Gallantis Not sure what you mean, your plan hasn’t been changed since you singed up for it over a year ago. 

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