Recently purchased an iPad Pro, and was surprised to go to the Koodo store and be told that I cannot get a tablet plan without purchasing a tablet from Koodo on top of the iPad I already have. Am I missing something? Is there any way to get a tablet plan added to my existing postpaid Koodo account? Very disappointed!
Solved
Purchased an iPad, would like to use Koodo plan without buying a tablet
Best answer by MilkyWay
HeidiVSLP wrote:
Recently purchased an iPad Pro, and was surprised to go to the Koodo store and be told that I cannot get a tablet plan without purchasing a tablet from Koodo on top of the iPad I already have. Am I missing something? Is there any way to get a tablet plan added to my existing postpaid Koodo account? Very disappointed!
Unfortunately not. The rep at the Koodo store is correct.
This topic has been closed for comments
Unless it changed, it isn't supposed to be a problem as an existing customer. I'll flag a Rep to confirm the policy
HeidiVSLP wrote:
Recently purchased an iPad Pro, and was surprised to go to the Koodo store and be told that I cannot get a tablet plan without purchasing a tablet from Koodo on top of the iPad I already have. Am I missing something? Is there any way to get a tablet plan added to my existing postpaid Koodo account? Very disappointed!
Unfortunately not. The rep at the Koodo store is correct.
+4Hello! For tablet plans, a device must be purchased with one, see more on it here https://www.koodomobile.com/en/help/activating-tablet?search_api_views_article_search_fulltext=tablet and keep us posted if you need more help.
Julia Koodo wrote:
Hello! For tablet plans, a device must be purchased with one, see more on it here https://www.koodomobile.com/en/help/activating-tablet?search_api_views_article_search_fulltext=tablet and keep us posted if you need more help.
That’s really unfortunate to hear, especially since Koodo is the only one of the “flanker brands” that does not have iPads for sale. Although up to now I’ve been a happy Koodo customer, I will consider other options for my cellphone and data needs moving forward since Koodo is putting barriers up to using their service for otherwise willing and eager customers.
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