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B
BamtoBeginner
asked in Other
Telus/Koodo Offers from phone #1-866-360-1448??

I received a call from 18663601448 today offering me a tablet I was eligible for. They requested some verification info such as my PIN. I wanted to check to ensure this number is not a scam and is actually Koodo. I know there is a similar article where someone asked the same thing, and it was confirmed as legit. But I did more research online and found a number of other people still saying it’s a scam.I have changed my PIN for safety but wanted to check with these forums. 

292903
R
3 years ago
Y
YurekRockstar
asked in Other
Can't access voicemail (1 doesn't work)

When I connect to my voicemail and press 1, nothing happens, when I press it again, I get disconnected. Have the same problem in other services (Webex) that require pressing 1 to continue.Thank you.

3583
Y
3 years ago
C
CQuesBeginner
asked in Other
Potential phishing koodoservice@mailing.koodomobile.com

I have received a mail from koodoservice@mailing.koodomobile.com. is this an official Koodo mail, or is this phishing?

14443
Allan M
3 years ago
Jag Mann
Jag MannBeginner
asked in Billing & Payments
Accidently topped up twice

Accidently topped up twice. would like refund on second amount 

1471
Dinh
3 years ago
I
IngridBeginner
asked in Plans & Add-ons
When does rate plan changes take effect?

I was running out of data on my current plan so, with one day left in my cycle, I upgraded my rate plan.Now I seem to have lost all of what remained of my data and the upgraded amount, which is 10 GB is not showing up. My account shows only 658 MB data remaining which is much less than I had before I made the switch. It is showing that my other data amounts are 'expired'.How long does it take for changes to take effect? It said 15 minutes but it's been hours now and still no increase in my data availability.And is it just me or is Koodo Assist totally useless?! 

7262
Bernard Koodo
3 years ago
Sreela Sreekumar Pillai
Sreela Sreekumar PillaiBeginner
asked in Plans & Add-ons
Easy Roam on prepaid

Hi  I have a prepaid account and I am currently in indiai want to receive an OTP for a transaction but because there is no service I can’t get it. Can I activate easy roam for 1 day and how to add it to my number ? Will this solve my problem ? i am not being able to add easy roam via text because I have no service. Where can I find this option ?

1731
Allan M
3 years ago
Y
YsanneBeginner
asked in Billing & Payments
Cancel a phone on my plan

Okay so I have 3 phones under my name one for my daughter, mine and then the 3rd was my boyfriends. We have broken up and I need to know how to cancel his phone and stop the payments? Can this be done?

15343
D
3 years ago
M
Morgan GBeginner
asked in Other
Network no longer allows me to connect and I'm worried I'm being sim-jacked

Starting this afternoon the Koodo network no longer allows my phone to connect. My partner is also with Koodo and her phone is connecting to the network just fine which makes me think that something has changed regarding my account.I’m not overdue on any bills and I don’t see any activity in the self-serve.I have tried to schedule a callback with a rep but the service tells me they’re busier than usual right now and does not give me any option to proceed.Right now I’m concerned that I’m being sim-jacked and not being able to contact Koodo I can’t do anything about it. The usual low level of spam/phishing junk I get has recently stepped up and I’ve seen some worrying messages that are clearly not intended for me. It might be nothing or it might be a sign that something nefarious is afoot.Can anyone help me get in contact with a rep so we can look at the account activity?Cheers

1435
Nezgar
3 years ago
D
duanewwadeConnector
asked in Billing & Payments
Tab Question - Early Payout on my credit card

I wanted to pay my tab off, immediately via my credit card. When I went through the steps, it added the amount to my next bill.I currently have $300 credit on my account and owe $700 for my tab. My billing cycle is still a while out.My question is: If I make a payment, to my account now/today, will that apply to my tab, or just leave me with $1000 credit and still owing my tab?

1492
D
3 years ago
V
Vince M.Connector
asked in Other
How can I order an eSim so to replace my normal Sim

I am a long term Koodo customer, and I’m using a SIM card in my iPhone 12 Pro. Now because I am using another Sim when abroad I would like to move to an eSim for my Koodo plan so I can have both plans on the same phone. How can  I get the eSim info to activate it on my phone using my same Koodo plan/number? Can it be shipped or better can it be sent to me by email so I enter it manually in my phone?

29466
V
3 years ago
A
AceRConnector
asked in Plans & Add-ons
No International Network outside Canada

Hi,Customer : Koodo MonthlyMobile : UnlockedAdded Add-ons : Intl Voice Roaming, Easy RoamType of Mobile OS : Android Koodo SIM is not working in India since last 10 days. Since Koodo Customer Care does not have any EMAIL ID to contact, I am stuck up without a solution. Can anyone help ?

7455
A
3 years ago
J
Jacob22Beginner
asked in Plans & Add-ons
is there koodo roaming charges if I’m using other carrier esim while in the USA

I have a koodo SIM card in my iPhone 11 on a post paid plan with easy roam. I’ll be getting an eSIM with another carrier when I’m traveling in the USA. What should I do to prevent getting charged roaming charges by Koodo while I’m in the USA using the other carrier’s eSIM? 

2952
Mayumi
3 years ago
D
DrussBeginner
asked in Self Serve
Cannot add BYOD line online?

Hello, I’m having troubles using the Koodo mobile website. I moved my phone over from Bell and have been happy with the services/plans offered by Koodo. I would now like to add my partner to my account, but I cannot seem to do so. I follow the instructions provided here: https://www.koodomobile.com/add-a-line?INTCMP=KMNew_NavMenu_Shop_%20AALlandingPage#howkoodo and it adds a SIM card to my cart. Instead of having the option to checkout, it only leaves me the option to “Add a plan”, which I select the $50/month BYOD 10GB plan with the $170 bill credit promo, and once I do, it asks me “Do you want to switch to the Canada-wide $50 - 4G LTE speed plan?" This is my only option, and I cannot seem to get past this no matter what I try. I don’t want to go to a store because I don’t want to pay a connection fee or an admin fee.Any help would be appreciated.Thanks,Tom

3604
D
3 years ago
R
RitzBeginner
asked in Billing & Payments
ADT discount

Can someone pls guide on process to get $10 discount on ADT while I am having Koodo line?

2364
A
3 years ago
X
x36baiConnector
asked in Self Serve
cancellation

How can I cancel my Koodo account in China, where I cannot make a call or use facebook? 

3247
X
3 years ago
V
VancitySmithConnector
asked in Other
Will any new phone work with Koodo

Hello.  I notice Koodo doesn’t have any Google Pixel phones available in their shop, and I was wondering if I buy a Pixel 6 this fall directly from Google, could I easily transfer the sim card from old to new phone and go about my merry way, or do I have to make sure the Pixel 6 works with this network?  I vaguely remember something about certain phones not working with certain carriers. Thanks for any info. 

5404
V
3 years ago
K
koodoo12312312312Beginner
asked in Plans & Add-ons
How to enable international calling?

On my addons it says i have $0 1000min International LD Add-on (US, IND, GER, CHINA, HK, TW, BD, ITALY, MEX, AUS, Macau) But When I call the UK it says international calling isn’t enabled on my phone which then tells me to call *611 which is just an automated bot that points you to the chat bot instead of an actual person. How do I active long distance calling on my phone

23441
Dinh
3 years ago
MesaMac
MesaMacConnector
asked in Plans & Add-ons
Easy Roam

I am nervous about using Koodo’s ‘Easy Roam’ for future travel to the US. I will have lots of information on my phone (hotel reservations; COVID test results; vaccine proof etc) and need to be sure that Easy Roam is ‘easy’. Will my phone automatically connect when I get to the US? Has anyone had experiences (good or bad) with using Easy Roam in the US?

3067
Mayumi
3 years ago
Annabel Chen
Annabel ChenBeginner
asked in Plans & Add-ons
Purchased a data booster 1GB but I can't access it

I purchased a data booster 1GB on Aug 25  but I can’t use it even though I haven’t use any of the data. Then I purchased it again  and worked this time. However, I was charged twice even though the first time doesn;t work and I wasn’t able to access the data.

5767
BobTheElectrician
3 years ago
L
laurie123Rockstar
asked in Prepaid
Messed up iPhone.

Hi, I’ve got an iPhone that is really messed up.  Sending/Receiving texts & voice calls are not working properly.  Is there a number I can call to get this resolved ASAP?  I think there is something wrong with the connection to Koodo.  Carrier settings maybe?  Is there somewhere on this site that I can find the required settings I need to have in my phone? Here are the details from the test I have done this morning:Receiving texts:Slow to receive texts from iPhone. Not immediate – takes minutes.Receiving texts from Andriod, but likely very slow. Cannot test because I don't have an Android phone beside me. Sending texts:Sending texts is extremely slow and failes with “Not delivered”. Receiving phone calls:From another iPhone it doesn't ring and goes straight to VM.From landline it does not ring and does not go to VM. Please help.Thanks.

1934
L
3 years ago
P
ProtoMarcusRockstar
asked in Other
Cannot send nor receive text messages - basic troubleshooting all done

Hello, I’m having major problems with text messages (SMS) I cannot send text messages and/or I have to re-attempt 3-4 times. If they do go through, it is after 20-40 minutes I cannot receive text messages and/or I get some 10-40 minutes after they were sent by the contactExtra details:Huawei Mate 20 Pro Android Data works Calls work One of the texting apps eventually gave me an ‘’ERROR 332’’ mention Post paid Customer for several years I meet these conditions:Coverage is excellent, antennas full Bills paid Plenty of battery Device up to date ANDROID version up to date appropriate apps up to date I have tried:Fully shutting down device, wait 30/60/300s, reboot Force stop my texting app, restart it Enabling/disabling data Try an alternate texting app Went airplane mode a few minutes, then disabled that mode Removed my SIM card, wait a few minutes, re-inserted SIM card (also done so with a power off/power on cycle) What next? I see no mention of an outage from KOODO or TELUS 

150619
P
3 years ago
S
SLee2097Beginner
asked in Plans & Add-ons
About change plan.

Wanna ask something.I’m using prepaid plan for now. But it seems like there has postpaid plan when I click the change base plan.So here is the question.Are those postpaid plan? If so, can I change my prepaid plan to the postpaid plan without change sim card?Thanks, regards.

2701
Dinh
3 years ago
S
seanmarkBeginner
asked in Prepaid
How do I go about changing from a Koodo post paid plan to a Koodo pre-paid plan

I am on a talk only post paid plan for $20 per month, but I wish to keep my number and change to a pre-paid base plan for $15 and then add a gig of data for $30, just in case I need some extra data, as I rarely use my phone. Do I need to change SIM cards? Can I do it over the phone, or should I visit a store? Is there still such a thing a post paid versus pre paid SIM cards or are they all the same now?

52752
BobTheElectrician
3 years ago
P
Phyllis EvansRockstar
asked in Prepaid
account information

I have spent days trying to get to my bill to see it. Now overdue. I know how much it is but I don't have account # to set up at bank. Selfseve keeps telling me my info is wrong.  (Pre paid).  Once I had computer to help halfway had to get human in turn had to try many different things to get me in and said I should not have another problem. That was over a week ago before my bill was due. Now I can't even get to the computer to get human. I'm really frustrated and ready to go elsewhere. Never had this problem in my life paying a bill. I just want it sent to me either by paper or email. Is that possible also. So how do I get my account number plz. Desperately lost in computer space. Phyllis 

7659
P
3 years ago
R
rchong298Beginner
asked in Plans & Add-ons
WHP does the international long distance saver add-on work for home phone?

Trying to determine if the international long distance saver add-on ($3/month) will help reduce the long distance costs on the home phone. Also, I wondering do I need to purchased the add-on separately for each ofmy mobile numbers (2)?

1582
R
3 years ago

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