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i am trying to change my sim card because koodo flagged my account as fraud and the people at the mobile shop told me i can fix it here, but there is no “mobile services” under the drop down menu it tells me to go to, how can i access this menu? i would like to find out soon because i have a 100$ bill for a service i cannot use.

You should be able to see the mobile services tab when you're signed into self serve:

If the account has been suspended for potential fraud however, changing the sim card won't help. It's the account that's suspended, not the sim specifically.

Hello! In order to look further into this and assist, we will please need you to send a private/direct message on social media, either Facebook or Twitter and we'll get back to you asap.

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