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Hi - we bought a BYOD SIM card from Koodo.  I put it in an old Telus phone ( I was told this would work without a problem)  but it will not register on the Koodo network.  IS there something else we need to go to get the SIM registered on the Koodo network?Will a Telus phone work on the Koodo network or does it need to be unlocked & if so how can I check if it is locked?   thanks

Hello Koodo Community, My question or need advice on is I am traveling and working in Ecuador for 6-8 months how can avoid expensive charges and still us my number and phone? Many thanks!!!!!  

Got a new phone last night. Sitting in my home right now and says I'm roaming. Been in my home for 2 1/2 years and have never had this problem. Why is my new phone doing this?

I currently have an iPhone 6s, but I am planning to buy a new iPhone (maybe an 11 or 12) by the end of the year. I am also planning to buy the phone at an Apple store instead of going to my local Koodo retailer because I don’t know if buying at Koodo will change my plan. So I wanted to ask: if I were to just buy a new iPhone at an Apple store and not Koodo, will I be able to just switch out my SIM card with no problem? Will I also be able to keep my current plan if I were to just get a new phone? Thanks.

I keep getting “call failed” when I attempt to call voicemail. I can call other numbers, just not voicemail (or my own number).Sometimes I get “1H1 the client you are trying to reach is not available at this moment, please try again later”, sometimes silence then “Call failed”.  Sometimes I get through, then the call fails.

I have a found iphone in the Saugeen SHores Ontario area.  Want to reconnect it with the owner.  Its locked with no Emerg conttact, data or wifi.  I have the SIM number hoping that KOODO can contact the owner. tg

it tells me to visit support.motorola.com to get help, but they’re asking me for my IMEI and I can’t access it. Any solutions..? UPDATE: Typo in title

I’m currently with Public Mobile, and I recently found out that they usually throttle their 4G LTE down to 3G speeds. I see that Koodo and Public are both sub-brands of Telus, so I was wondering: does Koodo do this as well?

When setting up my voicemail I accidentally saved muttering for my name and I’m unable to find the NAME feature in voicemail to correct it.  Could someone let me know where that is?  It’s not the voice message I need to change, rather, my name.  Thanks

I am looking to add two of my kids to my account and add two more plans for them. But they are currently with another service provider. I’m wondering if there’s a way to keep their numbers and add them to this account at all. Or if that’s something I need Koodo specifically to answer for me. Any insight into this would be very helpful! 

I have a google pixel 4a. Today  I accepted an OS update. Then I updated all the installed applications.Now, when I turn the phone one, and swipe a few times, either on the home screen or in an app, the phone becomes completely unresponsive and I have to restart it.I have removed and re-inserted the SIM card, and it did not solve the problem. I cannot use my phone.The current system is:I would include the build number here but the phone is frozen again.What should I do.Thank you.

I need to make some calls to the US and want to use the U.S. Unlimited Minutes Add On. I will only need it for a few days so want to know if I can cancel after one month. 

 I am a Telus customer interested in switching to Koodo’s $15/month plan, described here: https://www.koodomobile.com/rate-plansThe messaging available is "text only". The fine print says that "Pay-per-use rates” apply for multimedia messages. How much does the pay-per-use cost, please, if I were to join this plan and send or receive MMS messages? Thanks. (Because I am not yet a Koodo customer, I do not have the ability to log in to “Self Serve” etc.)

Hey, bought a new SIM card for Koodo, I want to activate it for my unlocked phone and keep my number. Surely this can be done easily online by now?

Hey,  Trying to register a new SIM card with my phone number, had to get a new phone.  It’s a prepaid. The verification code never gets sent to my email (double checked it’s the right one) , and I can’t get it via text cause my phone is busted.  Have no idea what to do

 I have a smart phone with a Koodo mobile plan.My car has a 3rd party  Android 10 car radio head unit.This Android device is basically a tablet and allows a LTE sim for data only.I would like to use car navigation using traffic & road closure information and maybe some music streaming without my phone.Can I put a Koodo tablet sim ($15/4G)  into this Android device??

I have an outside employee discount on my Koodo account.It looks like I am going to need to add some more data and change my current plan. I can do this online no problem, I am just curious if doing so will mean I will have to reapply for my current employee discount or will it automatically apply to the new amount?Thanks in advance!!!

Hello,Could someone explain to me why I am getting data warning on my phone at 2gb when I pay for 6gb?   I get those in my phone data usage. Thanks

Hi, I will be roaming internationally soon with a dual-SIM phone and have a Koodo postpaid plan. My intention is to buy a data-only local SIM card and use it in the second slot (EasyRoam is good sometimes but the local data SIM plans are *way* less than $13/day).Even if I am not using data or outgoing calls, would incoming SMS messages or phone calls come in to my Koodo number trigger EasyRoam? If I turn EasyRoam off, will I be charged for incoming SMS or calls if I don't answer?The roaming is in the USA and two countries in Europe. Thanks!

Lately I have not been able to use my data while I am out. My texts will not go nor can I access any apps that require data on my iphone. When I am connected to wifi everything is fine. I have not used up my monthly data limits and I have already reset my network connections.  Both my kids who are also on Koodo are experiencing the same problem. Someone said it is because there is too much traffic on our one tower in town? Any suggestions? I am really considering switching carriers. I have missed important texts and emails while I am out.

I have set up pre-authorized payments and my account says they are “Enabled”. My account also says that my bill “will be paid automatically on August 25, 2021”. Judging by my credit card statement, this payment hasn’t happened yet. Do I “pay now”? Or will it go through eventually?I am a new customer to Koodo as of mid-August so perhaps PAP isn’t actually set up despite it clearly stating that “Pre-authorized Payment is enabled”?

I just opened my new samsung a32 front camera looks like there is a constant sepia filter on it? The colors are terrible. is this normal?

My phone got disconnected yesterday despite the website saying my bill is due on the 25th. I had past due balance but I didn’t get any type of warning saying I was going to lose service, I had service in the AM and by afternoon.. nothing.  I attempted to confirm my payment both over the phone and online and it wouldn’t accept the payment report. Sat on hold for a while. I paid the entire amount due through my bank account so it hasn’t gone through all the way most likely..  I’d like cell service again because I’m going through loss of a family member and am now unable to answer calls/texts because I can’t get any :/ 

Is the OnePlus 8T compatible with Koodo networks? It is unlocked, but a 5G phone (I believe). 

I recently upgraded my phone to a samsng a32. I have been having a lot of connectivity/roaming issues. Half the time my messages wont send, or i have to download received messages. My phone also doesnt like to connect to wifi half the time. I have noticed I am going through data like crazy because of it. What do i neeed to correct to rectify the issues? Thanks in advance.