Hey, bought a new SIM card for Koodo, I want to activate it for my unlocked phone and keep my number.
Surely this can be done easily online by now?
Solved
Bought a Koodo SIM in store, how to activate on my phone
Best answer by Dinh
PhoneHelp098 wrote:
I’m not able to make a new self serve account for some reason. When I click the register button, it brings me to the help page. I was previously a Koodo customer and my old account doesn’t work.
You cannot activate a postpaid SIM yourself. You can only do that with prepaid. Your old postpaid account was cancelled and you can't reactivate there.
If you want a postpaid service, you will have to get a plan (online or instore). After that you will have access to a new selfserve account.
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+4Did you buy a prepaid or postpaid SIM? Was the SIM activated?
You could transfer your number to Koodo following thishttps://www.koodomobile.com/en/help/moving-your-number-koodo
It’s a post paid sim (month to month). I assume it was activated as the retailer said it could not be returned.
I’m not able to make a new self serve account for some reason. When I click the register button, it brings me to the help page. I was previously a Koodo customer and my old account doesn’t work.
+4PhoneHelp098 wrote:
I’m not able to make a new self serve account for some reason. When I click the register button, it brings me to the help page. I was previously a Koodo customer and my old account doesn’t work.
You cannot activate a postpaid SIM yourself. You can only do that with prepaid. Your old postpaid account was cancelled and you can't reactivate there.
If you want a postpaid service, you will have to get a plan (online or instore). After that you will have access to a new selfserve account.
When I try to buy a plan online, it is automatically adding a $5 sim card, but I already have a SIM I bought today. Would I be able to just use the one I have here?
I don’t care about receiving a second SIM, but I’m leaving the country in a day and would need to activate before, so I can’t wait for one to arrive in the mail which is why I went out and bought one today.
+4PhoneHelp098 wrote:
When I try to buy a plan online, it is automatically adding a $5 sim card, but I already have a SIM I bought today. Would I be able to just use the one I have here?
No, There isn't any option to remove the $5sim online. It is the way koodo setup. Once you receive the activation email from Koodo, you can however visit a Koodo kiosk and ask someone there to put the existing SIM on the new account. By doing that you might not have to wait for shipping from Koodo.
+4As far as activating the one you have now pls schedule a callback at koodo.com/chat and a rep can assist you over the phone.
You can order online. Koodo will mail you a sim once you are approved and send you a self serve confirmation email.
You can then login to self serve and swap your sim in self serve to your new sim. The sim swap will need to send you a confirmation. Choose the email option.
This may take a day but you can do this even if you are out of country, just bring your koodo sim.with you
PhoneHelp098 wrote:
I don’t care about receiving a second SIM, but I’m leaving the country in a day and would need to activate before, so I can’t wait for one to arrive in the mail which is why I went out and bought one today.
Can you have a trusted friend or relative send the SIM card over to the address you are going to stay in another country once it arrives at the address listed on your Self-Serve account?
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