Hey,
Trying to register a new SIM card with my phone number, had to get a new phone. It’s a prepaid. The verification code never gets sent to my email (double checked it’s the right one) , and I can’t get it via text cause my phone is busted. Have no idea what to do
Best answer by Julia Koodo
Hello! While we want to help as much as possible, looks like this will have to be looked into our colleagues from the prepaid department over the phone. You can book a call with them here koodo.com/prepaidchat and they should get back to you asap.
Definitely, more than once. All the other Koodo emails just go to my inbox but Ive checked every folder in my email multiple times.
In the past I know koodo's forgot password email was very delayed from being sent. Not sure If this is the case as well.
Let me flag this to a rep for you
+4Hello! While we want to help as much as possible, looks like this will have to be looked into our colleagues from the prepaid department over the phone. You can book a call with them here koodo.com/prepaidchat and they should get back to you asap.
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