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4056 Topics
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lorraine prudenceBeginner
asked in Plans & Add-ons
billing for international

Added international call to my plan before calling abroad. Now have a huge Bill and I can see they never added it to my request online?  What do I do I can’t afford this bill?

1006
Mayumi
1 year ago
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Sue MAmbassador
asked in Plans & Add-ons
Cost of extra min over and above my plan

Hi all,My monthly plan allows me 60 min a month. Can anyone tell me how much per min Koodo charges if you go over your minutes? I am only calling local in Toronto, not long distance. Thank you,Sue

25414
S
1 year ago
Eric Noobinator Nepoose
Eric Noobinator NepooseBeginner
asked in Self Serve
First time user, is there any way to get support for this service as in talk to someone? or e mail?

i bought $25 prepaid and Boom it is gone lol.i didn’t even get a chance to decide where it was going now i am suspended and my phone isn;t even working. where did my $25 go to?Is this a scam?i didn’t have renew on it just took it.according to what i can see i have bought data with out being informed.all that was missing was the 5% tax. what can i do who can i talk to about getting help with this?or is this just an automated site with no actual support?

1003
Sophia
1 year ago
J
j4v4nRockstar
asked in Billing & Payments
incorrect Bill Credit from BF

Hoping a rep can fix this for me. Noticed on my last two bills that the credit is 19.47 but should be 20. Thanks in advance!  

1135
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1 year ago
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Cat LeBeginner
asked in Billing & Payments
One more person not seeing $20 credit on BF deal, $5 new line credit for 2y is missing, was also charged partial billing on old and new plan

Upgraded my original line and opened a new line with the BF deal. Original Line issue:Charged partial billing twice for Nov 25-Dec 11 usage on old and new plans ($25.50 on old plan & $36.83 on new plan)New Line issues:$20 BF credit was not applied $5 new line credit for 2y was not applied

1986
D
1 year ago
K
KayManOrganizer
asked in Billing & Payments
Recent Billing Discrepancy

Hi, I have 4 Phone lines/numbers with Koodo. My previous bills have been consistent with the budget set aside, since I joined . My most recent bill (Jan to Feb), however, has jumped up about approximately $5 per line. @Bernard . Can you or anyone else look into this please?Thank you.

1477
K
1 year ago
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LongtimeuserofkoodoBeginner
asked in Plans & Add-ons
telus TV+ app

I got stream+ yesterday added onto my Koodo account and it said that Telus TV+ was included. I got all of the other apps downloaded and activated which include Netflix, apple TV, discovery+. But when I go to log in the Telus TV+ app it won't allow me to. How can I log into the Telus TV+ app ? 

10071
Allan M
1 year ago
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CityofgoldConnector
asked in Other
I keep getting emails spam in my sms

Can someone from koodo please disable the function of receiving emails by text on my phone? I'm tired of having to delete every single day spam text messages coming from emails. I get them 2 to 3 times per day. Please help thanks.

1388
L
1 year ago
Corilynne Cooper
Corilynne CooperBeginner
asked in Plans & Add-ons
Telus TV Plus in Ontario

Why is there extremely limited access to the TelusTV if youre in Ontario? I can watch maybe 50 low budget TV shows and thats it. All the features shown on the app before you log in are not available (Live TV, On Demand, access to over 300 channels. Kind of seems silly to say you offer this service when you really dont.Will there ever be full access to TelusTV in Ontario?

9181
Allan M
1 year ago
K
KwangBeginner
asked in Self Serve
Any way to bypass the 48h wait on the email verification?

Hi,After a long hassle due to the never-delivered sim card, I ported my number to Koodo after buying a new sim card. But then, it turns out that the sim card number that koodo has is the one that was never delivered, but not the current one that I have. In order to change the sim card number, I need to verify myself, and the email option tells me I am unable to do so for the next 48h. Is there any way to bypass this? Or do I need to live without a cellphone for the next two days? Begin rant:Sigh.. I should’ve never moved to Koodo. First the Telus rep who did the promotional offer gave Koodo the wrong address, then the sim never arrives, I get charged nonetheless with Koodo only reimbursing for parts of this charge, then I get told to buy a new sim, I go and buy one, but then this shop is not the “official” koodo shop so I get charged more than necessary which I don’t get reimbursed in full either. Then the Koodo rep who ported my number forgot to ask me my new sim card number so I am n

1493
K
1 year ago
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Subhasis Raha BC CanConnector
asked in Self Serve
Self Service Issue

I want to change my existing phone number in Koodo but SelfSerice is not allowing me to do so. Do anyone know if Self service still allowing users to change their number by their own.

1586
S
1 year ago
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Rhema Pearl TBeginner
posted in Billing & Payments
Registering a Debit Card

Hi, I am a Koodo prepaid customer and I am not able to register my debit card to my account. My account got suspended recently and I am not able to make calls.If anyone can guide me on what to do it would be very helpful. 

1692
Sophia
1 year ago
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ChrisS-815Organizer
asked in Billing & Payments
Black Friday $45 for 50GB Deal Incorrect Bill Charges

Hello, I’ve seen several threads about this already. The discount is calculated incorrectly on the Black Friday deal.  I have two plans under the same account number 40257634.In addition to the tax issue, please review overall charges for the plan.  In total I am about $30 overcharged to date.The phone numbers were ported in so the Dec 7 and Jan 7 invoices are a jumble of numbers, charges, and credits.  One of the numbers was on a different plan for a while (seen below).This table shows what I should be paying since plan inceptionThis is the 2nd bill I receivedThank you,

31011
C
1 year ago
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Miguel RConnector
asked in Other
Where can I buy an eSIM?

I've been looking at a few stores now and can't seem to be able to find an eSIM. Where do I need to go to get one?

1342
Allan M
1 year ago
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Bibin JosephBeginner
asked in Billing & Payments
ER/VC - Explain these Charges

I have been charged the ER/VC charges in my last billing cycle for an amount of $42. It makes no sense because I didn't use my phone at all other than the incoming calls and texts.  And I have been traveling for past year and half with roaming off and I have never seen these charges in my life.  I'm on a call back right now and I have received a made up explanation that didn't make any sense to me. I have asked the rep to connect me to an higher up and I have been waiting.  Please explain what ER/VC is and my charges

42341
Mayumi
1 year ago
P
PatSueBeginner
asked in Billing & Payments
Waiting for cheque since November 8, 2022

I cancelled my account with Koodo in November, and have a credit owed to me.  I pay by credit card each month, so it’s my understanding that I should get a cheque for any credit amount owing to me ($44).  Any help would be greatly appreciated.Thank you.

1084
D
1 year ago
I
IkaruseijinBeginner
asked in Prepaid
There used to be a map of Koodo top up voucher locations

Just last month when I was out wandering around I looked up on my mobile phone the location of stores selling Koodo top up vouchers. Because the one place I went to didn’t know what I was talking about. Which was odd since they're on the “list” of places selling them.Anyway I found a map showing the nearest locations. So it directed me to this little mobile phone repair shop that sold top-up vouchers. It was convenient because it saved me a lot of time and trouble as I wouldn’t have known they sold them and I would have had to take a bus instead of walk a short distance.Now I thought I would try again- see what is closest since I am out. Nothing. No map. Nowhere on the site and nowhere on the internet. It suddenly doesn’t exist.Then how was I directed to that repair shop? It certainly isn’t in the “list” of store chains that from my experience often do not sell Koodo Prepaid vouchers despite them being on Koodo’s “list.” (Some Pharmaprix and Brunet locations don’t sell them.)That repai

3093
Allan M
1 year ago
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K_SheaConnector
asked in Billing & Payments
Credit Card Suddenly not Accepted

There is nothing wrong with the card. All the information matches. It has been used for years in automatic top-ups, but suddenly I cannot use it to purchase add-ons for a pre-paid account. 

4189
K
1 year ago
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Nishit_ShahBeginner
asked in Billing & Payments
Service Agreement Summary

Hi Everyone, When I renewed with Koodo last year (December 31, 2021) with phone upgrade. I have a service agreement for it as well. Now the service agreement says “ Agreement End Date: January 31, 2022 renews month to month” What does this means? Am I still into an agreement with them and if I’m in an agreement which renews every month automatically until when (24 months) ?

1322
Dinh
1 year ago
K
KAdvocate
asked in Other
Koodo enabled voicemail on my phone without my permission and now I have a voicemessage waiting that I can not access.

I don’t understand why they would turn on a feature that I needed to wait over a week to disable and only after posting on this forum, how long is this going to take now to resolve?! Someone at Koodo enabled voicemail feature on my phone.

1656
Sophia
1 year ago
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frankjhBeginner
asked in Billing & Payments
can I suspend my phone on line?

I will leave for China for a long period of time. Can I suspend my phone online?

6292
G
1 year ago
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bellkim90Beginner
asked in Self Serve
Unable to change my phone number

Good afternoon!I have transferred my phone number to Koodo from Public 2 years ago, and trying to change number at Selfserve but have an issue.For some reasons, whenever I try to change it, it automatically skips the option page and goes directly to Transfer status page.I already tried to fix it with rep 2 month ago, but still it is not working at all.Does anyone have any similar experience? 

821
Sophia
1 year ago
Debbi Ferris
Debbi FerrisBeginner
asked in Other
Security Key?

how do I connect my pc through my phone?

591
Dinh
1 year ago
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BKHmom2009Beginner
asked in Billing & Payments
Bill Notifications

I am the owner of the 4 plans on my account for my family.For some reason the Billing notification was texted to one of the other plan users. How do I stop this?I should be the only one getting the billing information as no one else should have access to this.

3463
Toronto_koodo
1 year ago
Q
qyulBeginner
asked in Plans & Add-ons
not able to call back to canada in china with intl easy roam, voice roam, and data roam

i’m in China with intl easy roam, intl voice roam and intl data roam, not able to make calls to the numbers in canada

572
Q
1 year ago

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