Managing your Services

Hi there,I noticed my credit score report shows that I have a $57 balance with Koodo. Since I set up my pre-authorized payment a few months back, I didn’t expect to see this.I suspect this has to do with the fact that my credit card gets charged at beginning of the next month (although my bill is out on the 17th), while my credit score report is out right before that. As a result, my credit score has been negatively affected.Is there a way to pay the bill earlier with pre-authorized payment? I really do not want to pay the bill off manually every month, or to see my credit score continue getting punished.Thanks a lot!

Hi i just got the 15 dollar starter pack. I will be in Punjab, India from Mid March to December 2023 and will need to use my phone to receive verification codes (like from facebook linkedin etc) i will not be making any outgoing calls or attending any calls i will only be using this phone to receive those verification codes.Can someone please tell me every time lets say facebook sends me a code i will be charged for it? if yes please tell me how muchWill my koodo  even work in Punjab, India? Do i  need to do anything from my end (I have an Iphone XS)

I purchased an extra 10gb in my last billing cycle, got charged $10 for that. Then an extra 1GB for $25 more.But my march bill shows two $10 charges and 2 additional $25 charges (the bill days i bought the additional 1gb data twice which is not true as i have the texts message from koodo when it got activated)Moreover, if the additional 10gb data add on from the previous month has been transferred to this month as well, why doesn't it reflect in my usage when i login to self serve?Please fix this! 

Phone activated and working well with Prepaid plan, but Profile in Self Serve was created with misspelled email address. I am unable to edit any data in my Profile because I am not receiving required security codes. I would appreciate help to change the email.

I’m travelling from Canada to the USA in a few weeks, I am a monthly user.Does anyone know if and how much you get charged for sending a text while in the USA? Would you suggest getting easy roam? Thanks!

My wife has a Koodo Service on her phone. When see calls me (also a Kood Service), the calls go directly to Voice Mail. Calls from my land line and other Mobile phones do not go to Voice Mail. Why are only calls from her phone going to Voicemail?

I have my Koodo Tab payed off for about 5 months now, but the website still states I have a tab on the plan selection page.  Is there any means to correct this?

I need to cancel a plan, how do I do it?

I have not received my SIM Card and I have not Activated my phone. How can I speak to someone?

How can I check how many days in this billing cycle I’ve used Easy Roam? Trying to figure out whether it’s worth it to get a local SIM card for the rest of my trip or, just use Easy Roam. Thanks

I was pretty bagged, so I decided to catch 20 winks during the lunch hour.  Of all the times I would get a call about Amazon charging me $99 and pressing whatever number to speak to a representative, they chose this time to call.  I was very angry at having the rest of my day tanked, so I called back the caller's number a few times until it was redirected to voicemail.  It was a Koodo voicemail service.Afterward, it occurred to me that spam callers might spoof the numbers of others.  Google confirms that this is common.  So I unintentionally became an evil harasser, and a rather primitive one at.  It seems that there is no way to escape phone scammers.  Blocking spoofed numbers doesn't seem to be useful.

I got dinged for a US roaming charge on Feb 19 and 20. I did go into US on Feb 18 and used roaming data. However, I was at the hotel and kept using their wifi. I even disabled roaming once I got to the hotel on Feb 18. I would like a customer support personnel to take a closer look if possible. Thanks.

I often take the ferry from Vancouver to Vancouver Island and occasionally get charged for US roaming because it thinks I'm traveling in America. This is super annoying. How can I fix this?

I get this error message when I try to reset my password: Error 404--Not Found From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1: 10.4.5 404 Not Found The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent. If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address.  

Hello, I deactivated my account in January. There's a refund credit of - $53.42 showing in my account. On the bill, it send it will be mailed to me as a check but I don't live at that address anymore. And i don't see any options to change my address. What should I do? Thank you

Hey all, im trying to upgrade my phone as my tab has been completely paid off and I’m trying to access one of the online only offers with the phone and plan (iphone SE 2nd gen upgrading to iPhone 12 with the new spring deal of $60 a month plus 20GB, unlimited calling/texting, etc ). Anyways, when I do it through self serve and click on “who is this for” and click my name and number and choose the new phone, it switches to say “** in store only”. However, my mother who is on a different account still with Koodo was able to complete her purchase online through self serve for the exact same phone & plan. Her tab is also fully paid off. I’m a little bit confused on how she was able to complete this purchase but I wasn’t.  I’ve also tried, out of general curiosity, to choose “add a new line” instead of choosing my name and number and it allowed me to add to cart and I could have completed the purchase.  would that be the best route to take? Or does anyone know of another solution to thi

Hello:I signed up for a Koodo Account through an authorized dealer.  I am trying to register for self serve, but it is not recognizing my information.  I am thinking the dealer may have mistyped some of my information? 

I am in the US and have  a US roaming bundle. I also have a Canada wide talk bundle. My prepaid monthly talk is used up. I cannot make or receive calls on my phone. I tried to set up a call back, but I end up in an endless loop on the Koodo assist, I enter my number, then am asked to log in, even though I am already logged in. I log in again, then start the Koodo assist process again, and am asked to log in. I have been a Koodo customer for almost 10 years, and always found the service outstanding, but am now thinking of leaving! Plus, on top of this, the data included with my plan has been dropped. I need a human.

HiI was a Koodo customer until last fall and just realized now that I need my past bills from that year for my invoices. Is there anyway to retrieve that information or bill statements since I'm no longer a koodo customer? and will it provide me a breakdown of how much I spent on data pro rate per use?

I'm sick & tired of getting a message saying my bill is $42.92 but by the time I pay it it's gone up 2 $54😡🤯 I'm on a TIGHT budget and this ISN'T helping 

I am currently a Koodo customer with a monthly plan and I’m wondering if it’s possible to keep my phone number but switch to a Koodo prepaid plan. I’ve seen the help articles about bring phone numbers from other carriers, but I’m unclear on whether I can bring a phone number from one type of Koodo plan (monthly) to another (prepaid). Thanks!

Back in December I was out of data so I agreed to buy another 1G. A few days later I got a text offering me 25G for a better price, so I agreed and cancelled the 1G.  Then Koodo sent an offer 50G a month for $3 more then my current plan. So I cancelled my previous purchases and upgrade my accounts to the 50G. When I received my bill for the month, it was $30 more than usual. How do I speak with someone about these charges? thank you,Emma     

I saw this topic on a closed topic.Wondering why they added the LD 1000 min without my authorisation we don’t have anyone or know in other countries and never call abroad.Been a koodo post paid customer for 10 years they could have notified me but they didn’t. Anyhow I cancelled the stupid extra charge. I noticed as my bill changed.  

Why did my PLAN go up 5$ without being notified or anything?

Why is March's bill already up when I just paid  February's?