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Trouble with mobile internet

  • January 26, 2023
  • 6 replies
  • 169 views
Vlad Kravchenko

Hello, I have one problem, when I'm using mobile internet, i can use only Telegram, because it's only one what downloads

Best answer by rikkster

Have you checked the APN settings on your phone?

To check, go to Settings > Mobile Network > Access Point Name (APN)

The Oppo Reno 5G is compatible with Koodo’s 3G, 4G and LTE networks. You may have to create a new APN if there is an APN for a Polish mobile operator. Use the link below to create a new APN. Remember to save your APN settings.

https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone

If you run into difficulty, post a screenshot of your APN settings so we can take a look at it.

    This topic has been closed for replies.

    6 replies

    Dinh
    Forum|alt.badge.img+4
    • Dinh
    • Mobile Master
    • January 26, 2023

    Are you a prepaid or postpaid customer? Which plan are you on as of now? I assumed you checked your selfserve to see data was setup properly?

    Also, which phone are you using? Did everything work before?

    A Koodo customer, opinions are my own.
    R
    D
    D
    Forum|alt.badge.img+4
    • Dennis
    • Mobile Master
    • January 27, 2023

    When on wifi does everything work?

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    R
    Vlad Kravchenko

    Are you a prepaid or postpaid customer? Which plan are you on as of now? I assumed you checked your selfserve to see data was setup properly?

    Also, which phone are you using? Did everything work before?

    I'm prepaid customer, 35$ per month. I'm using Oppo reno 6 5g and everything was working in Poland

    Vlad Kravchenko

    When on wifi does everything work?

    Yes 

    R
    • rikkster
    • Answer
    • January 27, 2023

    Have you checked the APN settings on your phone?

    To check, go to Settings > Mobile Network > Access Point Name (APN)

    The Oppo Reno 5G is compatible with Koodo’s 3G, 4G and LTE networks. You may have to create a new APN if there is an APN for a Polish mobile operator. Use the link below to create a new APN. Remember to save your APN settings.

    https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone

    If you run into difficulty, post a screenshot of your APN settings so we can take a look at it.

    D
    Vlad Kravchenko
    Vlad Kravchenko

    Have you checked the APN settings on your phone?

    To check, go to Settings > Mobile Network > Access Point Name (APN)

    The Oppo Reno 5G is compatible with Koodo’s 3G, 4G and LTE networks. You may have to create a new APN if there is an APN for a Polish mobile operator. Use the link below to create a new APN. Remember to save your APN settings.

    https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone

    If you run into difficulty, post a screenshot of your APN settings so we can take a look at it.

    Thank you so much!

    R
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