2nd rate plan change under transaction history that keeps updating dates

I recommend you click on the detail of the event in the transaction history. It should show the plan change (activation) date.

Thanks. I understand that part.

My concern/question is why does the date change everyday?

It’s the Koodo way ^_^ I saw the same when I changed my plan. Eventually it will disappear, I think once your new billing cycle starts.

Thanks @Sophia 

I don't think it would disappear in the next billing cycle. Consider the date of in the report “plan change” as a 'status’ date. I.e your plan has been changed from date xxyyzz to the ‘status' date.

Anyway, account history and transaction history are background reports. If you are looking for an official record of a plan change, look for a service agreement/pdf bill or an  email from Koodo. 

Doesn’t make any sense. but thanks for trying to come up with an explanation.

What is the status for? Plan change should be a single occurrence.  There are many other reports in the background hidden and these are shown to customer for a reason. Perhaps for transparency.

what is shows now… notice the date changed to Jan 20...when would it stop incrementing dates like this? May be what @Sophia mentioned is right!

Sorry that you didn't understand my explanation. But that is ok, it seems.

Thanks again🤗

I don't really remember when things got back to normal, I just know it did, eventually. It was very annoying and a little scary to see the date changing all the time, but in the end nothing happened so I just chalked it up to yet another Koodo eccentricity 😋

Thanks @Sophia 

Today…

The date is still updating automatically. Wish someone knew what it actually means… Like @Sophia mentioned...it’s kinda annoying

Toronto_koodo wrote:

The date is still updating automatically. Wish someone knew what it actually means… Like @Sophia mentioned...it’s kinda annoying

 

If you keep checking it, you will find that it will continue to update. I would suggest you not to check it for the next 3 months and it should be removed from the transaction history. 

Haha good advice! I would imagine though that it will disappear sometime mid to end February, based on your information of when you changed your plan.