Skip to main content
Koodo Community
Question

Fraudulent Long Distance Charges

  • December 1, 2022
  • 7 replies
  • 314 views

I logged on to my account and there are over $400 dollars of long distance calls to various African countries that i never made!!! What kind of system is Koodo running - the scheduled callback better have a solution immediately. 

This topic has been closed for replies.

7 replies

Allan M
Forum|alt.badge.img+4
  • Mobile Master
  • December 1, 2022

That is strange indeed. And none of those calls can be found in your phones call logs?

As well, what kind of phone are you using/were you using when those calls were placed?


  • Author
  • Beginner
  • December 1, 2022

None of the calls are on the phones call logs. Its my fathers coolpad 3311A


Allan M
Forum|alt.badge.img+4
  • Mobile Master
  • December 1, 2022

I’ll flag a rep to assist


  • Author
  • Beginner
  • December 1, 2022

Thank you! There are four more calls to Tunisia and Madagascar on the current billing period as well! This is insane and horribly disappointing.


Flo Koodo
Forum|alt.badge.img+4
  • Official Rep
  • December 1, 2022

Hi @Adri_2 

 

We have sent you a PM, so we can further assist, plesae check the inbox under your community profile when you get the chance. Thanks! 


  • Member
  • January 28, 2023

I just got my bill and there are $200 worth of long distance charges on my account that arent in my call log!! This has to be resolved asap!


Dinh
Forum|alt.badge.img+4
  • Mobile Master
  • January 28, 2023

I just got my bill and there are $200 worth of long distance charges on my account that arent in my call log!! This has to be resolved asap!

I suggest you create a different thread of your own. A snapshot of the bill (without any personal information) is also helpful. A description of your current plan as well as detail issue description might be also informative for other to help you.