I logged on to my account and there are over $400 dollars of long distance calls to various African countries that i never made!!! What kind of system is Koodo running - the scheduled callback better have a solution immediately.
Question
Fraudulent Long Distance Charges
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+4That is strange indeed. And none of those calls can be found in your phones call logs?
As well, what kind of phone are you using/were you using when those calls were placed?
+4I’ll flag a rep to assist
Thank you! There are four more calls to Tunisia and Madagascar on the current billing period as well! This is insane and horribly disappointing.
+4Hi
We have sent you a PM, so we can further assist, plesae check the inbox under your community profile when you get the chance. Thanks!
I just got my bill and there are $200 worth of long distance charges on my account that arent in my call log!! This has to be resolved asap!
+4I just got my bill and there are $200 worth of long distance charges on my account that arent in my call log!! This has to be resolved asap!
I suggest you create a different thread of your own. A snapshot of the bill (without any personal information) is also helpful. A description of your current plan as well as detail issue description might be also informative for other to help you.
A Koodo customer, opinions are my own.
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