Hi there,
I recently left Koodo and have credit on my last bill (showing negative number). Is there any way I can that paid to a credit card or bank account?
Thank you
-Guillaume
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Final credit balances will be refunded automatically when the second-closing invoice has been generated (second invoice generated after the cancellation) 10 days within the date of billing.
If you do not have preauthorized payments set up on your account, a check will be sent to the current address on your account.
The process can take 30-60 days.
If the credit is under $5 you will need to contact Koodo to get that amount back.
Same here but I can't get in contact with Koodo because the phone line tells me to go online and setup a callback my call control stops the call and it goes to voicemail. Its been 60 days no cheque and it looks like my account is still active???
+4Nick Eisnor wrote:
Same here but I can't get in contact with Koodo because the phone line tells me to go online and setup a callback my call control stops the call and it goes to voicemail. Its been 60 days no cheque and it looks like my account is still active???
Monthly customer, auto pay not active on account, I ported over to Telus and yes I can still see my bill online it's in the -＄＄
You should have a final bill after 60 days. You retain access to self-serve for 90 days. What does it say for amount owing or owed?
I finally go ahold of someone and they told me what you posted so now it's all dealt with. Thanks 😊
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