Unfortunately phone passwords are set by the user and not Koodo so a rep won’t be able to give you a password or help out a whole lot.

What kind of phone do you have? Depending on the model there may be alternative ways of getting into it.

a very old blackberry

hello is someone there please

When was the last time you unlocked this very old blackberry? 

Do you see a model number on your Blackberry device?

If your Blackberry has a removable battery, the model number should be printed on a label somewhere in the battery compartment. Or the model number may be printed on the back of the phone.

Below is a link to a list of Blackberry devices. This might help you identify which Blackberry device you have.

https://en.wikipedia.org/wiki/List_of_BlackBerry_products

rev71uw i think sorry cant even believe your helping thanks

r u still there????

I just spent half hour with poor girl trying to help but i couldnt understand her plus i dont no shit about computers or phones i started crying like baby thanked her and hung up

I would suggest you to visit the following link to look for the model number of your Blackberry device. https://www.mobilefun.co.uk/blog/2009/07/how-to-find-your-blackberry-model-number

o.k thanks anyways

The model number rev71uw refers to a Blackberry Curve 9320. Enter the wrong password ten times, then enter the word Blackberry. Unfortunately, this method erases the contents of the device.