With the Hurricane Fiona that occurred in October 2022 Koodo responded with free data for residents of Prince Edward Island. I took advantage of the free data since we were out of power for 8 days. I got charged over 200 $ for the usage of the data and Koodo told me I will receive a refund with my next bill which never happened. Where is my money?
Answer
extra data for the Hurricane Fiona - never got my refhnd
Best answer by Boa_Guy Koodo
Hi there
Apologies for the inconvenience.
This topic has been closed for replies.
Thank you Dennis. I talked to someone from the Callback service a while ago they couldn't really help me out
Thank you Dennis. I talked to someone from the Callback service a while ago they couldn't really help me out
What did the call back rep say?
That I should get a refund on my next bill which never happened
And when you told them that, what did they say?
1. Did they say they would look Into the reason a refund was not applied?
2. Did they at least confirm the refund was not applied and was suppose to?
3. Did they say they will correct this on your next bill now that they caught the error?
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
+4Hi there
Apologies for the inconvenience.
Thank you so much! What a great help! I'm happy I finally got my money back as a credit! I felt a little bit left alone so far in this matter from Koodo so I'm glad it finally worked out. Thank you very much!
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