Let me flag a rep for you. 

Thank you Dennis. I talked to someone from the Callback service a while ago they couldn't really help me out

What did the call back rep say? 

That I should get a refund on my next bill which never happened 

And when you told them that, what did they say?

1. Did they say they would look Into the reason a refund was not applied?

2. Did they at least confirm the refund was not applied and was suppose to?

3. Did they say they will correct this on your next bill now that they caught the error? 

Hi there @Kay165  We have taken a look into your account and saw that the credits were somehow missed by the automatic credit script. We have applied the credits for all the extra data, $117+tx. You can check your new updated amount in self-serve. 

Apologies for the inconvenience. 

Thank you so much! What a great help! I'm happy I finally got my money back as a credit! I felt a little bit left alone so far in this matter from Koodo so I'm glad it finally worked out. Thank you very much!