Are you a new customer? How long have you been with Koodo?

Are There any errors that pop up? 

Been with Koodo for 5ish years I think. No errors come up.

I think it’s a glitch in their system that needs to be corrected. I tried to edit my address but wasn’t successful either. I have been with Koodo for more than 5 years...

Let me flag a rep to see if they can help change your address

Appreciate it!

Hi @Arith 

Does it happen when you attempt the change on different devices or browsers?

Tried on Chrome and Firefox (both latest versions, and have tested once or twice with addons disabled) all with the same outcome.

Edit: oh and yes, on multiple devices as well

Bah. Finger accidentally hit the 'mark as answer' button by mistake. Issue still persists

I had a question that was getting some traction:

I managed to hit the “mark as answer” button by mistake and I see no way of unsetting it. So, I guess I need to make a new question.

Short story: I can’t change my address so I can buy a sim card for a new line I want to add.

Tried on multiple devices, multiple browsers (private mode or not, doesn’t matter)

No error messages (one success message, but never takes effect)

If a Koodo rep can help me out, that would be fantastic!

Thanks

Hi @Arith 

We have sent you a PM so we can further look into it, please check the inbox section under your community profile.

Edit:

In the future, please continue posting in the original thread you opened if it is related to the same inquiry.

In case there is no answer from a Koodo rep, a Mobile Master will be able to flag it, so a rep can jump in. :)

Understood! Sorry about that. I wasn’t sure if my post with the accepted answer would cause it to fall off people’s radar. I’ll know now if this crops up again.

I also found myself near a mall with a Koodo kiosk today and did the address change there. Those changes appear to have stuck, so problem resolved.

Thanks, everyone, for your help.