Billing & Payments

Que signifie “”service de bourrique d’applications” sur ma facture?

Early January was the last time this year that I received my monthly email bill from Koodo. After two or three months I finally notice that I haven’t seen a bill for a while, login here to look at my balance, and pay it. But I end up being overdue that way, which I don’t like. My bills are not being shunted into my spam folder. I would just like to start getting my bill/reminder every month like I’m used to. Did Koodo stop doing this and I just never saw the announcement? Or what? Is the onus on me to remember to check my balance online every month now?

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Hi, I’ve recently received that my balance for my Kodo bill was negative last month. Yet according to my bank statement, I’ve paid it. This month the negative balance increased? I’m confused is Kodo taking my money twice?

Can I setup preauthorized debit payments from my wife’s chequing account for my koodo account?

How do i pause my subscription for 3 months since i am out of the country, and i can not do a schedule call since i do not have that sim i had in canada & they can not call international ?? does anyone know

My tab is $0 and they are still taking off $20.00 why and how can I get this corrected

Koodo's billing is working hard to make up charges to stick on my account. Some examples from the past 12 months:April 2021 - Charged $21.70 for calls within Canada. I'm on an unlimited Canadian calling plan. WTF?March 2022 - Somehow a "$3 1000min International LD Add-on” was added to my account. Charged for 3 months before I noticed it. Did not get any email notification there was any change to my account when this was added, makes it even more suspicious.  May 2022 - One of our phones started "roaming" in the US when on a ferry from Vancouver to Victoria, $11 charged.That's $41.70 in the past 12 months of phantom charges, is anyone else experiencing this many incorrect charges being added to their account? I’m on a budget carrier to keep costs down and this is doing the opposite. 

Hello,I paid off my tab balance on my final bill and noticed a charge of around $200 called a Tab Bonus Debit Cancellation. This was in addition to the $400 remaining on my tab. Can someone shed some light on this for me? I wasn't expecting a bill this large upon cancelling. Thanks,Andrew

I switched from Koodo to Telus and I have a credit on my Koodo account, how do I get reimbursed?

Has anyone had this issue before? I signed up for Pre authorized payments so there was no chance of me missing my bill, but the last 2 months I’ve been over charged. Last month I was charged an extra $50 (which became a credit on my next bill), but then this month the took out an extra $120, so now I have that as a credit on my bill. I’m fine to leave it as a credit, but I can’t really afford to have these extra charges on my credit card. This only started last month, but I’m wondering if I should call Koodo or maybe cancel the Pre authorization?Thanks everyone!

I have 2 line on one account. Can I pay each line with separate credit card.  

Beware of Scammers About 20 mins after I scheduled a callback from Koodo I received this text from well not sure who it is fromTELUS-Mobility@notification.info Subj: 27-05-2022Reff# 6099723myTELUS Update: An overcharge was recentIy noticed on your account. Due to the biIIing error, we've issued you a refund of $126.97 via INTERAC e-Transfer. To cIaim visit: https://bit.ly/3wWE1Q7

I added UL long distance minutes (US) which is $15 and it’s described in my bill as partial charges. Why am I getting charged an additional $15 for an add on charge? I only added long distance. 

My Koodo bill has a charge for $13 extra dollars mid-day, however I didn’t exceed my data allotment. Snapshot below. I did change my plan the day prior to a plan with more data (4GB>>8GB), however I wasn’t near 4GB prior to the change. I read the FAQ about prorated charges after plan changes, but this shows up as a data usage charge which seems unusual. Can you please explain what the extra charge is for? Thanks in advance for your input.  

Okay so i’ve been having this problem with Koodo for months now and it’s really irritating cause i can only get limited help from them online and abroad. I left Canada a few months ago and before my travel date i went to one of their branches, made sure i had payed all my bills and set pre-authorized payments for future bills, and i can see koodo’s bills being payed automatically every month ! . Now a while after i left the country, I started getting emails from koodo saying i have past due payment ? And i couldn’t understand where from. It’s been 3 months now and they’re still sending me emails saying i have a past due amount of 156 CAD, when i go to self serve and check my account history I can’t find where to pay this and it’s still not making any sense to me ??!!!!! Cuz i thought i payed everything already ! 

I need to access phone records for a time period almost two years ago. How can I do that?

I’m wondering whether anyone else has had a similar issue with international roaming.  I travelled to Anguilla and tried making a phone call, but everytime I tried, I got a message saying I’m not allowed to make the call.  I got charged for roaming, but wasn’t actually able to make any phone calls.

I moved from BC to AB. And I don't want to change my phone number. Then the taxes still same with BC? If I want to pay only AB taxes, do I need to change my phone number?

My past 2 bills have increased by $3. I am seeing that I was charged $3 in add-ons. I never agreed to any add-ons. In addition, they're saying they're international add-on charges. I was in Europe during the last billing period but never used my Canadian SIM. So I don't understand where these charges are coming from and how I can be billed. I would like to dispute them but can't seem to find a way to do so. The chat bot doesn't understand and I can't find anything else but this community. Any help would be greatly appreciated as I don't want to continue to pay for add-ons I never agreed to and haven't been using. 

Hello guys! just got my sim few days back but the bill shows April 20(almost 20 days off). The help chat is extremely annoying with that auto responses. Anyone has insight as to how the billing works?

Tomorrow I’m attending a Koodo location to remove my friend from my phone plan. The objective is for her to possess her own account and I will be free of keeping track of roaming and overages, etc.  QUESTION: will the new account be from THAT DATE forward, meaning she’ll still need to send me money for her share, or will it be possible for charges from the previous 21 billing days be transferred also? (There’s a falling out so I’m hopeful the latter)

I just vented. I’ll wait for their call back…

There is another question about getting phone records from May to November which would have been helpful, but I need to access my phone records from 2017. Anyone have any ideas? Short of me going straight to the government? 

Hi want to cancel my plan but am overseas so no call-back is possible and I don’t have Facebook to talk to the social team as the chat bot suggests.