Koodo Community

- - Knowledge base
Updates
Ideas

Community
Managing your Services
Billing & Payments

Billing & Payments

All discussions about Koodo billing and payments.

1,125 Topics
4,241 Replies

When you subscribe we will email you when there is a new topic in this category

1125 Topics

Recently active

Most replies Most views Newest first

ShushuBeginner

asked in Billing & Payments

Long distance charges

I didn't use it, but it was charged. And twice. I’m so confusing. How do I solve it?

975

2 years ago

VasoBeginner

asked in Billing & Payments

payment

Why does my preauthorized payment come out before the date on my bill?

804

2 years ago

marianne77Coach

asked in Billing & Payments

DUE DATE

I always pay my Koodo bill at the first of the month, just a habit. My bill always shows a balance of 0 so there is never a due date on it. My billing cycle is the 1st of the month to the last of the month. When is my actual due date with this billing cycle, I can’t find it anywhere,Thanks for any help!

2376

2 years ago

CromartieRockstar

asked in Billing & Payments

Why does my bill show my own cell phone number as the incoming number while roaming?

Hi there, saw a similar post to my situation and figured it’d be worth reaching out to see what could be done. I was recently in the States, had turned off data roaming on my iPhone prior to crossing the border, and was using a Nomad eSIM while in the US. Despite those measures, I was still charged for 3 days of Easy Roam.Hoping this can be looked at to see if it is indeed the same ‘leakage’ mentioned in the linked post. Thanks.

9744

2 years ago

HFRLOrganizer

asked in Billing & Payments

Why have I been charged data for sending picture texts?

I have been charged $7 for data. I only turned it on to send picture texts which I am not supposed to be charged for. Please refund $7 plus tax. Thank you!

3093

2 years ago

user202202022Beginner

asked in Billing & Payments

Need to cancel a prepaid phone

Hi, I have paid for 4 months for the cell phone prepaid plan that I have not been using. Preauthorized transaction was set for my niece who was visiting last year because she had no Canadian credit card, or means to pay for the service. I need to cancel this payment asap.She left Canada middle of February, thereforeso far, I paid 4 x 45.20 dollars for nothing, and that’s almost $200.

17181

2 years ago

Georgie08Beginner

asked in Billing & Payments

koodo tab balance

So I purchased my phone 2 years ago in July started paying my bill July 16th of 2020. I was on a 24 month tab charge of $33. When i payed my phone bill ast month, June, my tab balance displayed $0. I now have my bill for the month of july and the tab charge is still there, even though last month after i paid it, it told me $0 tab balance. If i do the math correctly june is the 24th month that i payed for my tab balance. So now im paying technically 25 months and it makes no sense to me. I contacted the support through phone as well as went into an actual koodo place to try and solve my problem and all I kept getting told was July is my past payment. Okay, but why am I paying 25 months on a 24 month plan? I'm so confused someone please clarify

4892

2 years ago

kolee03Beginner

asked in Billing & Payments

Money refund issue

I purchased a game through Microsoft using Kudo and I immediately asked for a refund through Microsoft. Unfortunately, when I spoke with a Microsoft representative they stated it would take 72hours for the refund to proceed. Yet the game was still left on my phone bill. I contacted Microsoft once again and they told me, "We have refunded the order you placed on May 31, 2022. You should see CAD 34.99 credited to your account soon." And if there’s any issues further that I should report this to Kudo instead. After waiting a few more days, I still haven’t received my refund which made me reach out to Kudo and the representative there insisted I speak with Microsoft once again. I don’t understand what is so hard with refunding $34.99 back onto a credit card I used. It's been almost 2 months now and I don't know what to do. I don't want to consistently go back and forth between two different companies like a mad dog. If anyone could help it would be much appreciated. Thank you.

1682

2 years ago

SbairdBeginner

asked in Billing & Payments

data top up

I just updated services for my husbands phone to 15 GB but it is showing that he only has .5 GB left for usage. How do I contact a rep asap??

3211

2 years ago

Vimail16Beginner

posted in Billing & Payments

koodo payment

I paid my bill this past friday, july 1st , and still on july 4th, they didnt take my payement yet, and it was due on the 4th and we are now the 5th. I hope i dont get overcharged for something i didnt do. I did my part , please koodo, do yours. Thanks.

2269

2 years ago

Ashish BhattBeginner

asked in Billing & Payments

I was incorrectly charged $112 CAD for May 2022 month bill for intl data roaming

COMPLAINT !WORST EXPERIENCE WITH THE INTL DATA ROAMING feature- Easy Roam INTLI travelled from Canada to a non-US location for 3 weeks , and had the intl roaming turned off for the whole period.I was incorrectly charged for 8 days on Easy Roam INTL- 14/day.These were on random days , even though data roaming was never turned on.On calling the rep, they mentioned it is possibly an issue with the telecom network in the foreign country, and sometimes there could be a connection to data.Even worse was that the rep provided an alternate option of taking the SIM off while travelling. How senseless.!I want to keep the phone and SIM turned on as i might need to attend urgent calls in case of any critical need during travel.Anyways that’s for me to decide, but I see a possibility of this happening again, as there is no solution.This can result in hundreds of $$ of charges without one realizing.KOODO - Need my money back and a guarantee that this will not happen again.

4815

2 years ago

TriaedBeginner

asked in Billing & Payments

Moving tab to another line under my account

I have 3 lines under my account, one of them has a tab. I want to move the tab from say, User A to User B.All plans are $60 dollars, I do not intend to cancel any of the 3 lines. I get consolidated billing for all 3 lines. Everything continues as normal.Can I move the tab from User A to User B? Thanks!

1576

2 years ago

Ben KoodoConnector

asked in Billing & Payments

Can not use my DATA

Hi theremy montly bill was over due, and I paid the money later. now I can make a phone call, and can receive text message, but I can not use my data. it’s still 12 GB left.thanksBen

906

2 years ago

IsabellaBeginner

asked in Billing & Payments

About the overdue balance

Hi, i bought the plan of $35 per month, but since the phne card was dilevered to me, I didn’t use it or activated it, but yesterday Koodo told me that my bill is overdue, I need to pay $122.5, but why??? I did’nt use it or acctivate it at all… And i couldn’t talk to any Koodo assists

351

2 years ago

Ninna EmilieConnector

asked in Billing & Payments

My account reconnected without my consent

I’ve been living in Canada for 6 months hence my account. I paid my last bill last month and disconnected the account. Now I just received a bill with charges from my old plan and a reconnection fee at $50, however I didn’t reconnect my account and I have not been using my phone number at all this past month. Now I want to contact them and get my bill cancelled but I’m in Denmark now, so am I really supposed to pay for a callback.

1398

2 years ago

bing1960Organizer

asked in Billing & Payments

Can you not send text messages (SMS) for free over Wifi outside of Canada?

Every time my wife and I travel to the US, when she gets back to Canada, she gets charged roaming for text messages and sometimes phone calls when her data roaming is never on outside of Canada and she only uses WiFi. Can you not send text messages (SMS) for free over Wifi outside of Canada? How can you send text messages without being charged roaming? THX.

4823

2 years ago

Marti MitchellOrganizer

asked in Billing & Payments

Senior's Discount

Hello everyone! I was reading online that there is a Senior’s Discount for Koodo for basic cell phone coverage. It’s $25CAD. Can I make the change from my plain basic plan to the seniors discounted plan online thru self serve or must I please to a live person?

1053412

2 years ago

LibertyConnector

asked in Billing & Payments

Don't get a email for my due bill

I dont get a email that my bill is due

1194

2 years ago

Chris FreundBeginner

asked in Billing & Payments

I have my data roaming turned off, yet I’m still getting these email messages saying that I’m roaming

I am currently in Europe abroad and I am using another data plan now while I’m abroad. I have my data roaming turned off, yet I’m still getting these email messages saying that I’m roaming with Koodo when in fact it is turned off. I just got charged $480 equivalent to $15 a day with easy roaming. I DID NOT add easy roaming to my plan whatsoever, so I shouldn’t be getting these charges. I also have a different cell plan activated now while I’m abroad so I shouldn’t be using my Koodo data. I want my money back or at least a fraction of it back. If you don’t help me settle this I’m considering switching carriers when I’m back because I just felt like I’ve been given unknown charges behind my back. thank you Chris

2582

2 years ago

EttedoBeginner

asked in Billing & Payments

Que signifie “”service d’applications” sur ma facture?

Que signifie “”service de bourrique d’applications” sur ma facture?

1802

2 years ago

johncomicBeginner

asked in Billing & Payments

not receiving bills

Early January was the last time this year that I received my monthly email bill from Koodo. After two or three months I finally notice that I haven’t seen a bill for a while, login here to look at my balance, and pay it. But I end up being overdue that way, which I don’t like. My bills are not being shunted into my spam folder. I would just like to start getting my bill/reminder every month like I’m used to. Did Koodo stop doing this and I just never saw the announcement? Or what? Is the onus on me to remember to check my balance online every month now?

3626

2 years ago

ahrysxaossNew Member

asked in Billing & Payments

Neurodrine #1 Product Effective Memory Boosting Exclusively Priced Find Out Here!

There are Neurodrine resources galore on the Internet. This essay is going to explain, in simple English, how to get the most out of students doing this. I, questionably, have to be doomed to grok this. Some conversion would be very naughty if you are at all serious with regard to that case in point. I figured, why? I fancy that feeling. I support this commitment to my device. Let's examine each Neurodrine Reviews and make it the best it can be although you just may discover that was the best choice after all. (SPECIAL OFFER) Click Here - https://ipsnews.net/business/2021/12/17/neurodrine-reviews-helps-to-keep-you-mentally-sharp-and-smart/https://techplanet.today/post/neurodrine-united-states-supplement-health-risques-and-customer-complaints-following-usehttps://getinkspired.com/en/blog/241499/neurodrine/https://lexcliq.com/neurodrine-1-product-effective-memory-boosting-exclusively-priced-find-out-here/https://promosimple.com/ps/1ff87/neurodrinehttps://www.scoop.it/topic/neurodrine-r

2 years ago

Matthew123Connector

asked in Billing & Payments

Negative Balance keeps increasing?

Hi, I’ve recently received that my balance for my Kodo bill was negative last month. Yet according to my bank statement, I’ve paid it. This month the negative balance increased? I’m confused is Kodo taking my money twice?

9368

2 years ago

TegbirBeginner

asked in Billing & Payments

Pre authorized payment from my wife's Chequing account

Can I setup preauthorized debit payments from my wife’s chequing account for my koodo account?

482

2 years ago

jimmychooooooBeginner

asked in Billing & Payments

how to pause your subscription when you are out of the country

How do i pause my subscription for 3 months since i am out of the country, and i can not do a schedule call since i do not have that sim i had in canada & they can not call international ?? does anyone know

17491

2 years ago

Page 39 / 45

Leaderboard

Terms & Conditions

Sign up

Already have an account? Login

Username *

E-mail address *

City

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Koodo Community