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All discussions about Koodo billing and payments.

  • 1,091 Topics
  • 3,983 Replies
1091 Topics
P
PetrCoach
asked in Billing & Payments
Wrong billing

Am being billed for additional data usage as if I did not have “easy roam” among my add-ons.  Yet I had it right from the beginning, put there by the selling agent already!!!  When I asked the Koodo agent who called to help to settle the problem, he assured me that I would NOT be billed over $100 but at the rate $12 as prescribed in my contract (for data usage I had no part in).  But that is another story: how could I spend over 100MB in 2 days not even knowing who called me?

84925
Flo Koodo
2 years ago
G
GaryRBeginner
asked in Billing & Payments
airtime question

I just received a bill with a charge for overages in airtime minutes. It seems like some toll free calls to CRA where I was on hold for long periods has put me over my limit, resulting in charges on subsequent calls made during the billing cycle. Are toll free calls supposed to be included?

651
Timo Tuokkola
2 years ago
T
THRobinsonAdvisor
asked in Billing & Payments
Tab Balance - $20 for months

Coulda swore in Feb I checked and it said I had $20 remaining. Then in March, for certain it said $20 remaining. Now, bill paid days ago, it shows that I still owe $20 on my Tab balance. ???

832
R
2 years ago
P
Priapp77Coach
asked in Billing & Payments
overcharged for roaming

Hello, I want to speak with an agent of Koodo, since I am being overcharged for easy roaming for 2 consecutives months.I am currently outside Canada but I am not texting/calling etc…I just don't understand why am I being charged for, can someone please explain and help me?Thanking you in anticipation. Kind regards P

95118
Flo Koodo
2 years ago
C
ConKoodoBeginner
posted in Billing & Payments
Payment declined

@Dinh . Yes, my payment is pre-authorized. 

3343
C
2 years ago
S
ShivaHajiAdvisor
asked in Billing & Payments
Add-ons canelation

Hi,This is the second time I am being charged for Add-ons. I have never activated any extra services on my plan. What is this additional cost for? and How to cancel it ASAP?Thanks -- Shiva

2185
Bernard Koodo
2 years ago
A
AndrewB91Beginner
asked in Billing & Payments
Need text message history

Any idea how I go about getting my text message history? I know phone call records are on your bill, but text messages are not. 

19612
R
2 years ago
E
Ellen1234Beginner
asked in Billing & Payments
Paying the bill time constraint

what time is the bill due by on the due date, I want to make sure if I pay on the due date I won’t be charged a late fee. Is there a cut off time? Thanks

852
D
2 years ago
Andy Miceli
Andy Miceli
asked in Billing & Payments
former member

I got a new number from Freedom and didn't know was still being billed by Koodo. What do I do ? Thanks

301
M
2 years ago
Y
YmoBeginner
asked in Billing & Payments
Easy Roam - Can Koodo unilaterally change my rate?

I had Easy Roam from a few years back and my rate was always $9/day and was still charged $9/day until March 2022 and then in my April bill the charge changed to $11/day but I was told by a Koodo rep that the rate wouldn’t change if I don’t make any changes to my account. That’s why I never took advantage of the $60/month promo. Is this something that Koodo can unilaterally change without any notice? I wouldn’t know if I didn’t check my bill for other charges. 

1283
Y
2 years ago
T
TharshiBeginner
asked in Billing & Payments
Surprise add on charge

On my latest bill there an extra charge for an add on called 1000 min International LD. The thing is I have had add on for a year and a half and they never charged anything. It was free all along and now out of nowhere they are charging me for it. I have 2 numbers with them both have this add on but they are charging me for one of them. Why would they charge me if it was free all along?

3716
Flo Koodo
2 years ago
1
123idk456Connector
asked in Billing & Payments
Cancelled due to non-payment, how to reconnect after paying the balance?

Just paid the balance on my account, after it was canceled due to non-payment. How do I reconnect my services? I have no service currently. 

17208
1
2 years ago
C
chrislee0815Connector
asked in Billing & Payments
Can't setup pre authorized payment with my credit card

I keep getting error when trying to setup pre authorized payment with my credit card.An error has occurred.Oops! Something went wrong. Please try again.Can you please help me with this? 

5295
D
2 years ago
A
aaronbrinkBeginner
asked in Billing & Payments
My tab balance is $0, but I'm still being charged!

Hello. I made my final tab payment last month, but when I received my bill this month, it was still charging me a tab payment? As of last month, my tab balance was showing as $0 - so I wasn’t expecting to have to pay into that again this month. Is there a way I can get some clarification on what is happening, and if it’s a mistake, is it possible to get a refund or credit? Thanks so much!  

00
A
2 years ago
T
ThranduilienBeginner
asked in Billing & Payments
Bill went up with no notice

I was on the $35 for 5gigs since I switched over from PM awhile ago.  With taxes it was $35.20 and all of a sudden, with no notice it has gone up to $44.80. I checked my emails and texts and I’ve got absolutely nothing. Does anyone know what is going on?

14097
G
2 years ago
J
Jen00Beginner
posted in Billing & Payments
i want to chanage my bill payment

I set my monthly payment with mastercard. I want to cancel my pre authorized  payment  I just want pay bill by my self through bank

571
Dinh
2 years ago
A
ammyamazingBeginner
asked in Billing & Payments
Moving from Ontario to Alberta - Tax Question

As I said in the subject, I moved from Ontario to Alberta and would like to change the way I get taxed.. Not sure how to do it in the self serve - billing address has been updated to Alberta address in the Self-serve. Thanks 

1102
A
2 years ago
L
LendaBeginner
asked in Billing & Payments
How do i get rid of add ones that I did not ask for or authorize.

Two add ons were put on our 2 lines. I for my husband and 1 for me.  How do I get rid of them and get a refund for the month?

474
Sophia
2 years ago
S
SAMMBeginner
asked in Billing & Payments
Need to change name on profile

Good day! I registered to Koodo last Saturday. They put my name down as Steffi Anne Matic (MATIC is my middle name) instead of my last name, MANZANO. It should be Steffi Anne Manzano. I can’t set up my pre authorized payments because of this. Help is appreciated!

54822
Flo Koodo
2 years ago
N
NadineEMOrganizer
asked in Billing & Payments
Tab Charge

My tab should be 0. I was charged it this month and did call about it. I was assured it would be removed within a couple of days. I paid my bill minus that chrg but it is still showing on my account and I’m expecting to get charged interest as well. Do I need to call again? How long does it take to remove erroneous charges? Such a hassle. 

2356
N
2 years ago
T
Tarrazu de CRBeginner
asked in Billing & Payments
Helping my B-in-law out

Good evening everyone. I am trying to assist my b-in-law who has a Koodo Acct and can’t remember the login/password details. He has moved internationally and would like to finalize paying what he owes Koodo and move on with an international provider. Unfortunately we cannot get a live rep callback (we are international………...and they don’t call international numbers.) Could someone please assist us by providing us options to get information so we can pay the final bill with online banking and close this chapter? Many thanks in advance and have a great day.

913
M
2 years ago
K
klr650Coach
asked in Billing & Payments
Charged for 911 Government Fee - But contract said it was included in monthly rate plan!

Can somebody please let me know why I have a government 911 charge on my bills?  This was supposed to be included in the monthly rate plan.  I had reservations signing up with Koodo because Telus used to pull these stunts on me all the time.  What gives? 

7424
K
2 years ago
M
Mark .CBeginner
asked in Billing & Payments
How do I request a refund for an option which i did not request?

I noticed that my bill for this month was $6 more than usual.  I logged checked the charges and the LD option of $3 for 2 phones on my account was added.  I did not request this option to be added to my account.  How do I request a refund? 

1061
M
2 years ago
Deserie
DeserieBeginner
asked in Billing & Payments
koodo tab payment

I wanted to pay a portion of my koodo phone tab but instead a request to payoff the remaining balance was sent. Usually when I pay my monthly bill through the self-serve platform, I  given an option to modify the amount of the payment bit this wasn't available for the koodo tab payment. Also, I was not given an option to enter any payment information.  As soon as I clicked on: I want to pay tab it's said my tab balance was 0. Will it be on my bill and why was I not given any options whatsoever?

1822
Allan M
2 years ago
S
sjpaqBeginner
asked in Billing & Payments
Activation fee waived ???

I signed up about 1.5 weeks ago on the condition that they waive the activation fee. Well, just got my first bill and the fee is not waived. From what I understand, even calling for help costs $10. Will they charge me $10 for this support call?Not impressed with Koodo so far.

21087
Julia Koodo
2 years ago

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