Skip to main content
Koodo Community
Solved

why was I charged 1.5 months for 2 weeks with koodo?


Tishie1

I just started with koodo 2 weeks ago. They charged me for 1.5 months!!!!

I  going back to public mobile because they are cheaper. But I have lost 1.5 months of money to koodo!! When should I switch so I lose as little as possible?

Best answer by Mayumi

If it was your first bill, then it's normal.

First bill including partial charge from the day you sign up to end of your billing cycle , plus 1 month in advance. 

View original
Did this help you find an answer to your question?
This topic has been closed for comments

3 replies

Forum|alt.badge.img+4
  • Mobile Master
  • 12008 replies
  • March 12, 2022

Take a look at : https://www.koodomobile.com/en/help/returning-or-exchanging-your-koodo-phone

What you paid extra will be refunded to you! 


Mayumi
Forum|alt.badge.img+4
  • Mobile Master
  • 10319 replies
  • Answer
  • March 12, 2022

If it was your first bill, then it's normal.

First bill including partial charge from the day you sign up to end of your billing cycle , plus 1 month in advance. 


Forum|alt.badge.img+4
  • Mobile Master
  • 13562 replies
  • March 12, 2022

The following link will help explain how your first bill is like that:

 

https://www.koodomobile.com/en/help/charges-explained