Can somebody please let me know why I have a government 911 charge on my bills? This was supposed to be included in the monthly rate plan. I had reservations signing up with Koodo because Telus used to pull these stunts on me all the time. What gives?
Best answer by MilkyWay
View originalCan somebody please let me know why I have a government 911 charge on my bills? This was supposed to be included in the monthly rate plan. I had reservations signing up with Koodo because Telus used to pull these stunts on me all the time. What gives?
Considering you live in Alberta, there is a 911 government fee, which is $0.95. The only province that does not charge a fee is Ontario. Other carriers also charge the fee, as it is required by the provincial government. https://www.koodomobile.com/en/help/e911-and-t911
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Right above the section that you took a screenshot of there should be a section called “my add-ons” that lists the 911 fee and the price of it.
Right above the section that you took a screenshot of there should be a section called “my add-ons” that lists the 911 fee and the price of it.
Unfortunately, this was not the case for me. But I did see some very small print regarding taxes further up.
Regardless, when I read that the “911 Government Fee” was on the list of Included services, I didn’t feel the need to consult with a legal team to know what that actually means. I just got off the phone with Koodo a few minutes ago and I suggested that they could change the wording from “911 Government Fee” to “911 Access” since that would be a more honest approach.
Can somebody please let me know why I have a government 911 charge on my bills? This was supposed to be included in the monthly rate plan. I had reservations signing up with Koodo because Telus used to pull these stunts on me all the time. What gives?
Considering you live in Alberta, there is a 911 government fee, which is $0.95. The only province that does not charge a fee is Ontario. Other carriers also charge the fee, as it is required by the provincial government. https://www.koodomobile.com/en/help/e911-and-t911
Thanks for the link, this was very helpful!
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