I am trying to do taxes but am missing cell phone bills from my now close Koodo account. is there anyway to get copies of last year’s bills without a self serve account?
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Accessing bills after account is closed
Best answer by MilkyWay
Sheena Oman wrote:
I am trying to do taxes but am missing cell phone bills from my now close Koodo account. is there anyway to get copies of last year’s bills without a self serve account?
You have 90 days to access your Self-Serve account after you cancel your line. Anything longer than that and you will not be able to log in.
If you are already locked out, you will need to contact a Koodo rep by scheduling a callback through Koodo Assist to retrieve a bill or send a message on Facebook Messenger or Twitter. Each invoice requested from the rep is $5. https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills
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Sheena Oman wrote:
I am trying to do taxes but am missing cell phone bills from my now close Koodo account. is there anyway to get copies of last year’s bills without a self serve account?
You have 90 days to access your Self-Serve account after you cancel your line. Anything longer than that and you will not be able to log in.
If you are already locked out, you will need to contact a Koodo rep by scheduling a callback through Koodo Assist to retrieve a bill or send a message on Facebook Messenger or Twitter. Each invoice requested from the rep is $5. https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills
If your account is closed you will need to reach out to Koodo. You can schedule a callback via koodo assist
https://www.koodomobile.com/en/help?autobots=rollout
Note the $5 an invoice charge
https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills
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