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cancel phone and account


Hi there i want to pay my tab and cancel my account so how can i do that 

Best answer by Allan M

Are you switching carriers and keeping your number or are you just wanting to cancel?

If you're switching carriers just ask them to port your phone number and that will automatically cancel your account with Koodo.

If you just want to cancel you'll have to talk to a rep. You can schedule a callback at koodo.com/chat.

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Allan M
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  • Mobile Master
  • 12308 replies
  • Answer
  • March 9, 2022

Are you switching carriers and keeping your number or are you just wanting to cancel?

If you're switching carriers just ask them to port your phone number and that will automatically cancel your account with Koodo.

If you just want to cancel you'll have to talk to a rep. You can schedule a callback at koodo.com/chat.


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  • Mobile Master
  • 6176 replies
  • March 13, 2022
Missi wrote:

Hi there i want to pay my tab and cancel my account so how can i do that 

You can do that, but it is important to know that you will still be liable for the remaining Tab Bonus balance on your account. I would suggest you to weight the pros and cons of cancelling before going ahead. For more details, you can visit the following link. https://www.koodomobile.com/en/help/Tab-bonus