Good day! I registered to Koodo last Saturday. They put my name down as Steffi Anne Matic (MATIC is my middle name) instead of my last name, MANZANO. It should be Steffi Anne Manzano. I can’t set up my pre authorized payments because of this. Help is appreciated!
Page 1 / 1
Let me flag this to a rep for you
Hi
Sorry to hear about this inconvenience!
As much as we want to help, for billing name changes, due to security reasons, you’d need to visit a store nearby: https://www.koodomobile.com/find-nearest-store?INTCMP=KMLanguageSelector_en_Selected_052021 with a piece of ID to have the account name updated to the correct one.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.