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Need to change name on profile

  • 7 April 2022
  • 2 replies
  • 4120 views
S

Good day! I registered to Koodo last Saturday. They put my name down as Steffi Anne Matic (MATIC is my middle name) instead of my last name, MANZANO. It should be Steffi Anne Manzano. I can’t set up my pre authorized payments because of this. Help is appreciated!

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Best answer by Flo Koodo 7 April 2022, 15:51

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D
Userlevel 7
Badge +4

Let me flag this to a rep for you 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Flo Koodo
Userlevel 7
Badge +4

Hi @SAMM 

Sorry to hear about this inconvenience! 

As much as we want to help, for billing name changes, due to security reasons, you’d need to visit a store nearby: https://www.koodomobile.com/find-nearest-store?INTCMP=KMLanguageSelector_en_Selected_052021 with a piece of ID to have the account name updated to the correct one.

 

 

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