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How do i get rid of add ones that I did not ask for or authorize.

L

Two add ons were put on our 2 lines. I for my husband and 1 for me.  How do I get rid of them and get a refund for the month?

Best answer by Sophia

They were free in the past, but Koodo started charging for them. You would have received notice of that on your previous invoice (PDF). If you have no use for this add-on, feel free to remove it from self serve… I wouldn’t pay $3 for something I wouldn’t use :)

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    4 replies

    D
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    • Dennis
    • Mobile Master
    • 29055 replies
    • April 8, 2022

    What add-ons are these and how much do they cost? 

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    L
    • Lenda
    • Author
    • Beginner
    • 2 replies
    • April 8, 2022

    There were for a 1000 minutes overseas and are $ 3 per month.

    L
    • Lenda
    • Author
    • Beginner
    • 2 replies
    • April 8, 2022

    We did not authorize these add ons. 

     

    Sophia
    Forum|alt.badge.img+4
    • Sophia
    • Mobile Master
    • 12515 replies
    • Answer
    • April 8, 2022

    They were free in the past, but Koodo started charging for them. You would have received notice of that on your previous invoice (PDF). If you have no use for this add-on, feel free to remove it from self serve… I wouldn’t pay $3 for something I wouldn’t use :)

    D
    Mayumi
    2 people like this
    • D
      Dennis
    • Mayumi
      Mayumi
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