Koodo Community
Community
Solved

How do i get rid of add ones that I did not ask for or authorize.

  • 8 April 2022
  • 4 replies
  • 37 views
L

Two add ons were put on our 2 lines. I for my husband and 1 for me.  How do I get rid of them and get a refund for the month?

icon

Best answer by Sophia 8 April 2022, 22:19

View original
This topic has been closed for comments

4 replies

D
Userlevel 7
Badge +4

What add-ons are these and how much do they cost? 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
L

There were for a 1000 minutes overseas and are $ 3 per month.

L

We did not authorize these add ons. 

 

Sophia
Userlevel 7
Badge +4

They were free in the past, but Koodo started charging for them. You would have received notice of that on your previous invoice (PDF). If you have no use for this add-on, feel free to remove it from self serve… I wouldn’t pay $3 for something I wouldn’t use :)

Terms & Conditions
Koodo Community