Self Serve

Signed up for a plan recently in Montreal but English in my native language. Any way I can switch to English? I’ve scoured everywhere in the self-service settings - no luck.

I want to add $3/month call forward add on which is not available on self serve. I have two lines with same plan. on one line I have activated that option couple months ago by talking with live agent. Now I want to activate same for another line  Schedule call to live agent is after two days, I am travelling in few hours. want option activated before i leave.

Hello Anyone. I am unable to reset my password. I tried using the forgot password but I keep getting the message that a request has already been made and to check my email. I have not received any email from Kooda, I have tried numerous times and same message. I know the email is correct since just this morning I got an email from Koodo informing me that my CC was declined. The self help is useless as it is not able to schedule a call. I am going in a loop. Any help will be appreciated. 

I’m running into a problem as others have posted here and it has been happening ever since I switched to Koodo.  When I log into Koodo’s self serve portal, click on any menus for example “Usage”, I get a completely black screen or Application Error. I tried this on multiple browsers, computers, and phones, all with the same result.  After scheduling a call with Kood(which takes days) , I was able to speak with a koodo representative and the issue could not resolved. Very annoying and disappointing! Clearly there’s something wrong on Koodo’s web server. This was reported months ago and Kood still hasn’t done anything about it yet. Thanks!Leo

I am attempting to transfer my old phone number from Fido to my new Koodo account, but when I try to do in self serve it skips passed the option to select a number to port and says I successfully ported my Koodo number instead. Has anyone had this issue and if so what was required to fix it?

I’d started an account for one line, with new phone earlier in the year then added another with a new phone on Black Friday for another family member. The next day I decided to order another SIM card to switch my phone from another carrier. currently my account shows the two new phones/lines on it, how do I add the third one (with my transferred number)? when I log into the Koodo change my number link it only shows the first 2 new phones/numbers as options to work with. 

This is the worst phone company to try and deal with. I haven’t been able to speak to a human for 1.5 months have tried countless times! So terrible. 

Is anyone else getting a "This service is unavailable right now" message in the usage section of their accounts? I've cleared cache, switched to Incognito mode, tried various browsers and it's always the same message. This has been going on for about 2-3 days now. I'm completely at a loss.

it is virtually impossible to get a hold of anyone. After many attempts through error messages on th eautomated system i received a call back only to tell me that someon from the right department will call me back and never received a call. KOODO is fast it sending invoices for serivices they have not even initiated. I have 3 phones with koodo and even i have been with them for a long time i feel like i want to cxl them and label koodo as a company “Non-Grata” Is anyone in here that can help either to point ,e in th right direction so i can speak with someone from Koodo or to cxl the service. 

Hello, about 15 min ago I went through the process of trying to port my number from BellMTS and the text I'm meant to say YES to hasn't arrived. How long should this take?  I thought this part should be pretty quick. Not sure what I should do now. Any tips?

First line - port from Rogers, no problem, done and got a welcome text in 30 mins.  second line- port from Fido, reply yes, confirmed, switched SIM card, calls and data seems to work but no welcome text from Koodo. Waited all night and the morning but still no text. Checked self serve online and both phone lines say that the numbers were ported successfully though.  But as the Koodo website says “you’ll know the transfer is done when you receive a welcome text asking you to restart your phone” I’m concerned if the transfer isn’t actually complete yet for the second line, and if my mom won’t be able to call 911 if that is ever a need (as the porting instructions had said that phone calls and texts can be made with ur new Koodo account but 911 calls are to be made with the old number).   Also a unrelated but related gripe since I had to create and account to post my question- I was not able to create an account with my self serve information NOR Facebook login because when creating my us

I have had two alerts that Koodo is trying to contact me to verify a purchase I made with the deal this weekend. However the phone calls go straight to voicemail without having a chance to pick up the phone. It tells me to schedule a call-back and I get the same issue, straight to voicemail and Im not missing the call, Im with the phone and there is no missed call notification.Im just trying to confirm my new phone purchase and the voicemail is saying if I dont verify then they will cancel the order and I lose my deal. I just want to talk to someone and I cant get a phone number

When is my data usage reset date? How do I check it?

Hi,The self-serve porting in from Freedom Mobile hasn’t been working for days with the following error. The sales rep tried porting the number but ran into the same error so after many attempts, he assigned a temp number and asked me to try the self-serve porting after few days.  It’s still not working!I must say my initial Koodo experience is pretty negative so far.  Please advise 

How do I order an sim?

I’ve been trying to port my number since yesterday and it has not been working, and my number is the “new” phone number I have received. I will be upset if I lose my first ever phone number and want to talk to a customer service rep before my number is gone forever, but it is literally impossible to get a hold of a customer service rep. 

Hello Guys,I got a new cell line today, and it's BC number. Now I would like to port my Montreal's cell number to this BC number. Is it possible?when I am doing it online it says:You can only change your number to another number within the same province. If you're moving to another province and want to change your phone number, please go to koodo.com/chat and enter "#AssistSS" to schedule a callback.

when I login the koodo Self Service portal and try to transfer my phone number, it looks the Self Service does not work. In the Self  Service, when access the mobile service functuon, it  always deplays a blue band as the following picture and no any response. 

I am trying to transfer my phone number from Freedom to Koodo but when I got a text that instructed me to say “yes” I did not see it. So I had to pick a new number and then click on transfer number in the self serve button and when I entered all my information it says error try again in an hour or refresh. I have refreshed multiple times and it still doesn’t work. Someone help

2 lines signed up on Sunday at Koodo booth. They were unable to port the numbers that day and instructed me to do it in Self Serve. They have both been “In Progress” since then and trying to schedule a call back gives me options out till Thursday. I understand there’s a spike in porting volume due to BF but this is nuts. Please Help!

I joined Koodo on Friday and have not been able to port my number online. There also seems to be a loop in the robot chat and it doesn’t let me schedule a calm back. Any advice?

website is Telling me to link account and and asking me to schedule a callback which is coming up as wednesday...how do i fix this now

HOW DO I CHANGE MY CALLER ID?

I erased my es profile off my phone last night and then had to go buy a new esim card from koodo but when I got home I realized I couldn't remember my self serve password so I reset it then I tried setting up my new esim and chose the email to verify my identity but it won't let me that way for 48 hrs because I forgot my password and had to change it and I cant verify with a text to my phone cause I accidentally deleted my esim off my phone and that's why I need to set up a new one. So I cant get the verification code and it is really important I get my pjone up and running right away.please help me

I am looking to purchase a refurbished phone with Tab Basic on my current $45/m plan. It seems this plan is not considered Tab Basic, even though https://www.koodomobile.com/en/help/Keeping-or-changing-your-plan-when-you-upgrade-your-phone shows it should count for any plan $40/m or above.It gives this error: “Your current plan is not eligible with Tab Basic. To proceed please change your Tab selection. Change Tab”(Also, I am trying to get a call back, but the system is crashing and not allowing me to schedule call backs.)