Self Serve

I want to know what flip phones Koodo still supports - I do not want to replace my old one with a smart phone - I want to continue with a flip phone 

Hi all!I am a current customer with Koodo. My phone tab is all paid off and I am ready for a new phone. However, Koodo doesn’t offer the phone I want in the colour I want, so I would like to buy the phone from the manufacturer and bring it to Koodo. However, it seems like this option is only available to new customers? I can’t do anything with the “bring your own phone” option as an existing customer. I don’t want to have to start a new account with a new phone number! 

I am trying to order a new phone on the Koodo website, but I can’t change the name it is being shipped to. It only lets me change the address. Does anyone know how to change the name?

There are so many nuisance calls.I can receive 2-3 calls from Ontario and BC everyday. When I answered the calls, there are no any voice,then hang up the phone. What should I do?it’s really annoying！

Hi there,I was a CMlink user and have been “trying” to transfer my number to Koodo for over a month, however, it seems a little bumpy.A month ago, a Koodo rep contacted me by phone, said that they can help me complete the transfer from CMlink to Koodo. They helped me set up a Koodo account and a number but unfortunately there were 3 inconveniences happened.1. they got my name spelled wrong! this leads to a problem that I couldn’t pay my bill with credit card.2. I didn’t receive a Koodo SIM card. Now I have followed an instruction by one of your staff, going to a local Koodo shop to buy a sim card. 3. Reaching out to a live rep is extremely difficult for me so far. Over the past few days I kept trying to contact your live rep and got no feedback, including two callbacks booked.The special plan for CMLink customer is due in the end of March. I really need your urgent help to sort these things out for me.  

I am a Koodo customer. I just bought a new iPhone and need to get a QR code to switch my service to this new phone. 

Just transferred to Koodo from another carrier. Followed the tech guy’s instructions. Now my phone says ‘SIM network unlock PIN’. I tried the default (1234) and my Koodo PIN number… neither work. The phone shows ‘Emergency use only’??

When the people call me, they hear that this number under call control, if you want through, need press number, like this. How it's happened?

We have a corporate Rogers account but when I fill the form it asks for First Name Last Name.When I enter the account number it says it is invalid.When I enter the Device Serial Number it says it’s invalid.Both are correct.Can someone help me with this?

I got my girlfriend and I a shared plan a few years ago,  I switched to another provider for a while but she had a tab to pay so she stayed with koodo. I would like to switch back to koodo and migrate the number. When I try to migrate my phone number back to koodo it seems to use my old number for the account, I'm not sure where I can change this either.

Hello I just paid for a BYOD plan with phone number transfer request, but it appears that I will get a koodo phone number anyway, its still an optional whether I transfer or not, is that true? I think my koodo number is pretty good :)

How do I get my number ported to Koodo but still keep my account with previous mobile provider because it says that as soon as Koodo ports my number it will cancel service with that company ?

I’m currently overseas and I’m thinking of switching to Koodo. Is it possible to activate and use my phone without having to be physically present, such as to receive a sim card? I would need an esim and it looks like I could have someone purchase one for me and send me a picture of the QR code, so I guess I need to know if I need a physical sim before switching to esim?edit: I’d also be porting over my number from Shaw mobile

Hi anyone, please help me. I just placed an order today for an iPhone 12, but I realized I want iPhone 13 since there’s only a $10 difference per month. How can I change my order of iPhone 12 to iPhone 13. My order is still in review status. Thanks in advance…

how can I unlock a koodoo phone tried online but not working

Just purchased my phone and it is showing 3G network.  It’s supposed to be 5g. 

Good afternoon Guy and Gel, I have question about the eSim.. I am using iPhone, according to apple web site, i can convert the regular sim (in use, not the brand new) to eSim without buy any eSim voucher. Also that it mention that i can do it another way around. ( but i am sure that did we need the non active sim card).convert your physical SIm to an eSim on the same iphoneIt make me so confusing, I hope the expert can help me out.Many Thanks.Geoffrey

I cannot access my voicemail. When I call (the same number I have been calling for years) voicemail, I get the following message:6UT1 not in service HELP!  It was fine yesterday!

im trying to log in. my password doesn’t work. resetting the password doesn’t work. all support options lead to the website. no phone support options. literally unable to access my account. all I wanted to do was log in and pay my bill, but at this point I think I need to cancel my account as well. but I can’t even do that!@ no phone customer service and I can’t go online. this is so pathetic.

Finally with tier 3 help got my account set up.  Whole reason I switched to Koodo was to use wifi calling.   When I try to set it up it says it does not recognize the number.   Help me please ,- so frustrating.

I ported my number from Public Mobile, but the Koodo SIM card is still under the “temporary/new” koodo number. My public Mobile sim does not work anymore. When i log into self serve, the mobile number is updated to the ported number. I tried calling my ported number it says “cannot be completed as dialed...”. When i try using the koodo SIM, it still uses the number that came with it. How should this be fixed? It’s so frustrating. Please help.

I ordered a phone a week ago and checked the Track your order under self serve.I inputted the order number that Koodo emailed me (copied and pasted it) and it is coming up as “Invalid order number”Any thoughts on what the problem is? 

Does anybody actually know how to turn off VoLTE? It’s not an option I can toggle on my phone, so I found an option in my Self Serve Add Ons. I removed it, got the confirmation, and nothing happens.  I literally have to turn off LTE right now, since my apartment buzzer does not work with VoLTE calls, specifically on Telus/Koodo. Apparently works with all the other providers though. Did the whole song and dance with CS and they weren’t very helpful. 

I’ve tried repeatedly on 2 different computers to bring my old phone number into my new koodo account.  After submitting all my information I get a message that reads “error occured.” Not sure what I’m doing wrong or if it is a system error.  Anybody able to help me?

I’m travelling for one month so I wanted to stop my plan for this month. How can I do it?