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Self Serve

All discussions about Koodo Self Serve.

  • 503 Topics
  • 1,925 Replies
503 Topics
P
Pete36Beginner
asked in Self Serve
New Koodo SIM, New Phone, Can't transfer number

Hi, Just signed up for Koodo, registered for self serve, received SIM card, plan all signed up, etc.  Today, Google sent me new phone which I had purchased separately.   The new phone, with Koodo SIM card, is live and working, as is old phone with Telus SIM card.  I have repeatedly tried to transfer my cell number from my existing phone (Telus account) to new Google phone with Koodo SIM card, but keep getting an error message.  Koodo instructions on website do NOT explain how to deal with both number transfer AND new phone. Is there some order I should do things in?  Help, please!

9627
Sophia
2 years ago
Sarah Aussant
Sarah AussantBeginner
asked in Self Serve
registering for self serve

How do I change me email attached to my account in order to register for self serve ? 

2801
M
2 years ago
C
ConKoodoBeginner
posted in Self Serve
How do I log out of Self Serve?

How to log out safely? There is no icon. Nothing under the menu. Nothing under Self serve. I am using the computer not the cellphone.

4972
D
2 years ago
M
Mimi22Beginner
asked in Self Serve
help with new number

I need help I have changed my old number and got new one because belief's my family don't like the new number at all , is there any way could you please help me to get a new number ? I can't talk or text my parents neither close family members. thanks 

2076
D
2 years ago
D
DogeCatBeginner
asked in Self Serve
Flip Phone

I want to know what flip phones Koodo still supports - I do not want to replace my old one with a smart phone - I want to continue with a flip phone 

6902
M
2 years ago
K
KelseytvsBeginner
asked in Self Serve
Bring My Own Phone as a Current Customer

Hi all!I am a current customer with Koodo. My phone tab is all paid off and I am ready for a new phone. However, Koodo doesn’t offer the phone I want in the colour I want, so I would like to buy the phone from the manufacturer and bring it to Koodo. However, it seems like this option is only available to new customers? I can’t do anything with the “bring your own phone” option as an existing customer. I don’t want to have to start a new account with a new phone number! 

10471
D
2 years ago
E
Emmv23Beginner
asked in Self Serve
Changing shipping name

I am trying to order a new phone on the Koodo website, but I can’t change the name it is being shipped to. It only lets me change the address. Does anyone know how to change the name?

3062
D
2 years ago
K
kevin0001Beginner
asked in Self Serve
So many nuisance calls

There are so many nuisance calls.I can receive 2-3 calls from Ontario and BC everyday. When I answered the calls, there are no any voice,then hang up the phone. What should I do?it’s really annoying！

921
Dinh
2 years ago
S
siegiatBeginner
asked in Self Serve
not in canada, how to correct my personal info

Hi there,I was a CMlink user and have been “trying” to transfer my number to Koodo for over a month, however, it seems a little bumpy.A month ago, a Koodo rep contacted me by phone, said that they can help me complete the transfer from CMlink to Koodo. They helped me set up a Koodo account and a number but unfortunately there were 3 inconveniences happened.1. they got my name spelled wrong! this leads to a problem that I couldn’t pay my bill with credit card.2. I didn’t receive a Koodo SIM card. Now I have followed an instruction by one of your staff, going to a local Koodo shop to buy a sim card. 3. Reaching out to a live rep is extremely difficult for me so far. Over the past few days I kept trying to contact your live rep and got no feedback, including two callbacks booked.The special plan for CMLink customer is due in the end of March. I really need your urgent help to sort these things out for me.  

1253
S
2 years ago
G
Gale008itBeginner
posted in Self Serve
Switch my koodo service to a new phone

I am a Koodo customer. I just bought a new iPhone and need to get a QR code to switch my service to this new phone. 

25918
Allan M
2 years ago
B
BaxterBeginner
asked in Self Serve
Phone requesting network unlock PIN

Just transferred to Koodo from another carrier. Followed the tech guy’s instructions. Now my phone says ‘SIM network unlock PIN’. I tried the default (1234) and my Koodo PIN number… neither work. The phone shows ‘Emergency use only’??

5872
B
2 years ago
X
Xi chen zhangBeginner
asked in Self Serve
call control

When the people call me, they hear that this number under call control, if you want through, need press number, like this. How it's happened?

2352
Boa_Guy Koodo
2 years ago
Rob Condon
Rob CondonRockstar
asked in Self Serve
Trying to port number from Rogers to Koodo

We have a corporate Rogers account but when I fill the form it asks for First Name Last Name.When I enter the account number it says it is invalid.When I enter the Device Serial Number it says it’s invalid.Both are correct.Can someone help me with this?

4857
Rob Condon
2 years ago
S
SemiduBeginner
posted in Self Serve
Returning user issue

I got my girlfriend and I a shared plan a few years ago,  I switched to another provider for a while but she had a tab to pay so she stayed with koodo. I would like to switch back to koodo and migrate the number. When I try to migrate my phone number back to koodo it seems to use my old number for the account, I'm not sure where I can change this either.

1225
M
2 years ago
L
l2a1knlaBeginner
asked in Self Serve
About number transfer

Hello I just paid for a BYOD plan with phone number transfer request, but it appears that I will get a koodo phone number anyway, its still an optional whether I transfer or not, is that true? I think my koodo number is pretty good :)

1131
Sophia
2 years ago
C
crowlandboyBeginner
asked in Self Serve
How do I get my number ported to Koodo but still keep my account with previous mobile provider

How do I get my number ported to Koodo but still keep my account with previous mobile provider because it says that as soon as Koodo ports my number it will cancel service with that company ?

3114
BobTheElectrician
2 years ago
R
ryan08Connector
asked in Self Serve
Can BYOD and activation be done completely online? (from overseas)

I’m currently overseas and I’m thinking of switching to Koodo. Is it possible to activate and use my phone without having to be physically present, such as to receive a sim card? I would need an esim and it looks like I could have someone purchase one for me and send me a picture of the QR code, so I guess I need to know if I need a physical sim before switching to esim?edit: I’d also be porting over my number from Shaw mobile

4637
R
2 years ago
H
Helen DPConnector
asked in Self Serve
How do I change my online phone model order?

Hi anyone, please help me. I just placed an order today for an iPhone 12, but I realized I want iPhone 13 since there’s only a $10 difference per month. How can I change my order of iPhone 12 to iPhone 13. My order is still in review status. Thanks in advance…

1493
R
2 years ago
bellboy2012
bellboy2012Beginner
asked in Self Serve
unlocking a phone

how can I unlock a koodoo phone tried online but not working

3473
R
2 years ago
Melissa Bijker
Melissa BijkerConnector
asked in Self Serve
iphone 12 on 3G network

Just purchased my phone and it is showing 3G network.  It’s supposed to be 5g. 

7859
R
2 years ago
pigteam
pigteamOrganizer
asked in Self Serve
Convert your physical Sim to an eSim on the same iphone

Good afternoon Guy and Gel, I have question about the eSim.. I am using iPhone, according to apple web site, i can convert the regular sim (in use, not the brand new) to eSim without buy any eSim voucher. Also that it mention that i can do it another way around. ( but i am sure that did we need the non active sim card).convert your physical SIm to an eSim on the same iphoneIt make me so confusing, I hope the expert can help me out.Many Thanks.Geoffrey

46846
G
2 years ago
V
Vilma Luciani SandifordBeginner
asked in Self Serve
voicemail out of service?

I cannot access my voicemail. When I call (the same number I have been calling for years) voicemail, I get the following message:6UT1 not in service HELP!  It was fine yesterday!

87112
R
2 years ago
A
AngryJackBeginner
posted in Self Serve
literally cannot change my password or login.

im trying to log in. my password doesn’t work. resetting the password doesn’t work. all support options lead to the website. no phone support options. literally unable to access my account. all I wanted to do was log in and pay my bill, but at this point I think I need to cancel my account as well. but I can’t even do that!@ no phone customer service and I can’t go online. this is so pathetic.

8463
Bernard Koodo
2 years ago
L
Lorraine HollingerRockstar
asked in Self Serve
cant use wifi calling - number not reconized

Finally with tier 3 help got my account set up.  Whole reason I switched to Koodo was to use wifi calling.   When I try to set it up it says it does not recognize the number.   Help me please ,- so frustrating.

240110
L
2 years ago
T
tghocsonAdvisor
asked in Self Serve
Porting: Number transferred but SIM card is still the new Koodo Number, porting didn't work!

I ported my number from Public Mobile, but the Koodo SIM card is still under the “temporary/new” koodo number. My public Mobile sim does not work anymore. When i log into self serve, the mobile number is updated to the ported number. I tried calling my ported number it says “cannot be completed as dialed...”. When i try using the koodo SIM, it still uses the number that came with it. How should this be fixed? It’s so frustrating. Please help.

2131
Mayumi
3 years ago

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