Skip to main content
Koodo Community
Community

I’m running into a problem as others have posted here and it has been happening ever since I switched to Koodo.  When I log into Koodo’s self serve portal, click on any menus for example “Usage”, I get a completely black screen or Application Error. 

I tried this on multiple browsers, computers, and phones, all with the same result.  After scheduling a call with Kood(which takes days) , I was able to speak with a koodo representative and the issue could not resolved. Very annoying and disappointing! 

Clearly there’s something wrong on Koodo’s web server. This was reported months ago and Kood still hasn’t done anything about it yet. 

Thanks!

Leo

Im having a similar issue.  After porting my number from a different carrier, I cannot access any of the self-serve pages.  The pages are all blank with a blue rectangle in the middle of the page.  I wont get a callback for 2 days!  This is unacceptable “service”.  Very disappointed, beginning to regret making the switch.

@Leo Khalid As reported here we uncovered what was causing the issue for a handful of people. A fix was put and if you scroll to the very bottom of the thread I shared it has been confirmed working now. 

Terms & Conditions
Koodo Community