Self Serve

I help manage my dad's account for him since he is not very tech savvy and has a hard time with this sort of stuff.Is there a way to add me as an authorized person on his account so I can make inquiries/changes without having to conference call him in every time to give the verbal OK?  (When dealing with phone support)

Can I change back to my previous number 

I was looking into purchasing the Samsung S21 Fe and it says at the 128GB version it has the 6GB and 8GB version, how can I tell which one I will get?

regarding cancelling a number while Im currently out of the country, I can’t get a callback so it says to contact them on facebook messenger which I did. but its been 3 hours and no response.  I guess I asked the question about 4pm on a Sunday, so should I expect a response tomorrow?

Hi Koodo, I received a text message from Koodo today about an exclusive offer. I logged into Self Serve and the offer wasn’t there. How do I redeem this offer? Can you please advise? Thanks 🙂 

My family has our plans all under one postpaid account. I am looking to add another one (and port the number from prepaid Koodo) but no matter what I tried I was not able to follow the instructions in “add a line”. The BYOP sim card has grey “Not Available” over the add to cart button. Above that it says “Not available for upgrades. Change” and the change link brings up the current subscriber list. There is no “add a new line” or any other option in this list. I do vaguely recall that it used to be there before we added the most recent line.Eventually I was able to get the following exact error message to come up: “Looks like you can’t add any more subscribers to your account.”Currently we have 5 lines on this account.I have not been able to find anything about this, is there a maximum number of lines that can be on one Koodo account?! Or is this a glitch with our account? It doesn’t make sense that they would intentionally limit this.The account is over 10 years old, with the newest l

I started the number transfer process over a half hour ago but haven’t received the text from my current provider to reply yes to. I still have my original provider’s SIM card in the phone. How long should it take to receive? 

I would like a secondary phone to use and want a new number and use my old phone with koodo. I can’t seem to just be able to activate it on self serve 

koodo is still showing open on my credit report. Affecting my credit

Does anyone know how I would change my shipping address, as an existing Koodo customer?I am trying to purchase a new phone and plan today. I have selected the phone and the plan and added both to my cart. When I try to check out, I am shown an old address, asking to confirm this address as my current shipping address. I click on “Update Address” and I am brought to my profile, where there is no option to input or update a shipping address.  From my profile, I am only able to input or update a billing address. I have updated the billing address, but I am still being asked to ship it to the old shipping address on file.  I do not have the ability to input a shipping address anywhere.Any help would be greatly appreciated!

Rep needed please 

How do I get a mail box number to retrieve my voicemail?

text messages from my bank are always delayed which results in being timed out

The self serve option online allows you to see phone and text usage history (just  numbers and dates of calls & texts) for the past 3 months. How do you view the same info dating back 12 months?

When I initially set up my account I used my Michigan USA phone number but I no longer live there or have that phone number.I would like to change that on my account to my new alternate number, not the number I have on my Koodo phone.

Prepaid site for activation has been down for over 10 hours. I need to activate my phone. When will the site be back up?

I am trying to update my billing address using Self Serve but it doesn't work and I get a server error when I  check my browser dev console. Really not well done this thing… Error 

Whenever I try to access my billing details, it returns the error: 500 internal server error it returns this error on all platforms: MacBook, iPad and iPhone all other functions on the account work. is there a problem with the Koodo site, or is it something else?

Can’t login to my Self help in Pre paid, and can’t retrieve password cos can’t verify email, am stuck? need help, phone number to call to get help, tks

Trying to set up my BYOD with new Koodo simbeen waiting for almost ½ hr for current provider to send  a text asking me to approve the transfer but my self serve account is already showing the number I want to transferis this normal to wait so long?or did I miss a step somewhere? 

My husband and I are on a shared plan with Bell and I am the account holder. We would both like to switch to Koodo and keep our numbers. Will there be any issues with this given that it is a shared plan? I am assuming we would each create our own accounts with Koodo, but will my husband have any issues porting his number over from Bell given that I am the account holder there?

my wife and i moved out of the country for 8 months but plan on returning to canada after her sporting season is over. before we left i transfered my phone number to koodo so i could pay for a cheap plan but still keep my number. i had everythinh working fine, but before we left i must have forgotten to create an online account.so now that i am trying to top up my plan so that i don't lose my phone number, i cannot create an account because i cant recieve any sms’s do enter the verification code. is there anything i can do?

I currently have a Koodo postpaid plan and am going to switch to a prepaid plan. I have purchased my Koodo prepaid SIM card and am going through the activation process. I wish to keep my current number. When I get to the field where it requests my current provider, I CANNOT CHOOSE KOODO (it is not shown as one of the options) so I cannot go any further in the process.  Am I missing something? How do I get past this field to complete my prepaid activation? Thank you.

Hi everyone!I'm travelling and will be living outside of Canada for 2-4 months every year. I'm outside as I write this and I have been unable to log into several of my accounts(banks, etc.) In Canada as I can't do a 2FA as I'm not receiving texts. Here's my question: can I receive texts intentionally with my Koodo number on easyroam free of charge or will I be charged $12/day or wherever the amount is these days? If I'll be charged then what is the best alternative for me to receive 2FA texts without having to pay $12/day for them? I have a local number here so can I use that to forward all texts to this number? Thanks!

I was quite late to paying my koodo bill due to finical  issues at the time  just recently I have paid my bill in full but my service has not been restored yet (its been a day  now) Koodo has mention my account has been canceled if that affects it. I'm not sure if my plan with koodo is complete cancelled so I can find a new phone provider or not, its honestly quite  hard to come in contact with a human rep to address my issue. I came here hoping for a easy solution thank you.