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Self Serve

All discussions about Koodo Self Serve.

  • 474 Topics
  • 1,832 Replies
474 Topics
W
wadohaRockstar
asked in Self Serve
How long does number transfer text take to receive?

I started the number transfer process over a half hour ago but haven’t received the text from my current provider to reply yes to. I still have my original provider’s SIM card in the phone. How long should it take to receive? 

6763
W
2 years ago
fastjen
fastjenBeginner
asked in Self Serve
Can I use a SIM card I received with a new phone but didnt use at the time?

I would like a secondary phone to use and want a new number and use my old phone with koodo. I can’t seem to just be able to activate it on self serve 

1626
D
2 years ago
V
varBeginner
asked in Self Serve
koodo is still showing open on my credit report. I have not had a phone with them since 2001.

koodo is still showing open on my credit report. Affecting my credit

2594
V
2 years ago
A
Adam_unique_nameBeginner
asked in Self Serve
Issue with changing shipping address?

Does anyone know how I would change my shipping address, as an existing Koodo customer?I am trying to purchase a new phone and plan today. I have selected the phone and the plan and added both to my cart. When I try to check out, I am shown an old address, asking to confirm this address as my current shipping address. I click on “Update Address” and I am brought to my profile, where there is no option to input or update a shipping address.  From my profile, I am only able to input or update a billing address. I have updated the billing address, but I am still being asked to ship it to the old shipping address on file.  I do not have the ability to input a shipping address anywhere.Any help would be greatly appreciated!

12903
G
2 years ago
MissK
MissKOrganizer
posted in Self Serve
puk code needed

Rep needed please 

531
Sophia
2 years ago
J
John SkeldingBeginner
asked in Self Serve
how do i get my voicemail? i dont have a ‘mail box number’

How do I get a mail box number to retrieve my voicemail?

3295
R
2 years ago
Laurette Travaglini-Carnegie
Laurette Travaglini-CarnegieBeginner
asked in Self Serve
Delay in receiving test messaging

text messages from my bank are always delayed which results in being timed out

1121
Dinh
2 years ago
G
gstead74Beginner
asked in Self Serve
12 month usage history

The self serve option online allows you to see phone and text usage history (just  numbers and dates of calls & texts) for the past 3 months. How do you view the same info dating back 12 months?

4851
Dinh
2 years ago
P
PC2NRConnector
asked in Self Serve
Alternate phone number on my account has changed

When I initially set up my account I used my Michigan USA phone number but I no longer live there or have that phone number.I would like to change that on my account to my new alternate number, not the number I have on my Koodo phone.

806
P
2 years ago
Travis Emmerson
Travis EmmersonBeginner
asked in Self Serve
prepaid activation site is down

Prepaid site for activation has been down for over 10 hours. I need to activate my phone. When will the site be back up?

901
Timo Tuokkola
2 years ago
F
fbertinBeginner
asked in Self Serve
Anyone having problem when changing billing address?

I am trying to update my billing address using Self Serve but it doesn't work and I get a server error when I  check my browser dev console. Really not well done this thing… Error 

892
F
2 years ago
B
brian-nOrganizer
asked in Self Serve
problems accessing billing info

Whenever I try to access my billing details, it returns the error: 500 internal server error it returns this error on all platforms: MacBook, iPad and iPhone all other functions on the account work. is there a problem with the Koodo site, or is it something else?

12999
B
2 years ago
N
Nicolas PineaultAdvocate
asked in Self Serve
Can't login in prepaid and can't verify email

Can’t login to my Self help in Pre paid, and can’t retrieve password cos can’t verify email, am stuck? need help, phone number to call to get help, tks

2954
R
2 years ago
P
PinawaPoolsRockstar
asked in Self Serve
porting existing number

Trying to set up my BYOD with new Koodo simbeen waiting for almost ½ hr for current provider to send  a text asking me to approve the transfer but my self serve account is already showing the number I want to transferis this normal to wait so long?or did I miss a step somewhere? 

2365
P
2 years ago
J
jenndBeginner
asked in Self Serve
Switch from Bell shared plan to Koodo and keep both numbers

My husband and I are on a shared plan with Bell and I am the account holder. We would both like to switch to Koodo and keep our numbers. Will there be any issues with this given that it is a shared plan? I am assuming we would each create our own accounts with Koodo, but will my husband have any issues porting his number over from Bell given that I am the account holder there?

1911
G
2 years ago
B
benwestwoodBeginner
asked in Self Serve
cannot recieve sms so i cant create an account

my wife and i moved out of the country for 8 months but plan on returning to canada after her sporting season is over. before we left i transfered my phone number to koodo so i could pay for a cheap plan but still keep my number. i had everythinh working fine, but before we left i must have forgotten to create an online account.so now that i am trying to top up my plan so that i don't lose my phone number, i cannot create an account because i cant recieve any sms’s do enter the verification code. is there anything i can do?

965
D
2 years ago
MVantriet
MVantrietCoach
asked in Self Serve
Changing from Koodo postpaid to prepaid plan - unable to port my number

I currently have a Koodo postpaid plan and am going to switch to a prepaid plan. I have purchased my Koodo prepaid SIM card and am going through the activation process. I wish to keep my current number. When I get to the field where it requests my current provider, I CANNOT CHOOSE KOODO (it is not shown as one of the options) so I cannot go any further in the process.  Am I missing something? How do I get past this field to complete my prepaid activation? Thank you.

5844
Sophia
2 years ago
A
akshu duttAmbassador
asked in Self Serve
can i receive texts while outside of Canada for 2FA?

Hi everyone!I'm travelling and will be living outside of Canada for 2-4 months every year. I'm outside as I write this and I have been unable to log into several of my accounts(banks, etc.) In Canada as I can't do a 2FA as I'm not receiving texts. Here's my question: can I receive texts intentionally with my Koodo number on easyroam free of charge or will I be charged $12/day or wherever the amount is these days? If I'll be charged then what is the best alternative for me to receive 2FA texts without having to pay $12/day for them? I have a local number here so can I use that to forward all texts to this number? Thanks!

7165
A
2 years ago
J
Jay LabaBeginner
asked in Self Serve
Question regarding very late phone bill paid but service still not restored

I was quite late to paying my koodo bill due to finical  issues at the time  just recently I have paid my bill in full but my service has not been restored yet (its been a day  now) Koodo has mention my account has been canceled if that affects it. I'm not sure if my plan with koodo is complete cancelled so I can find a new phone provider or not, its honestly quite  hard to come in contact with a human rep to address my issue. I came here hoping for a easy solution thank you.

2944
G
2 years ago
Dmytro Ishchenko
Dmytro IshchenkoBeginner
asked in Self Serve
HOW TO CLOSE MY POSTPAID ACCOUNT?

Good Day!I want to close my Postpaid account, how to do that?

3591
R
2 years ago
E
Ella GBeginner
asked in Self Serve
Cannot add data

Can you top up  your data if you have data still remaining on your account?A family member needs more data however the self serve portal is telling me that I cannot do it.This is just plain ridiculous.  How do I get 

1281
R
2 years ago
A
Andrewf4421Beginner
asked in Self Serve
Can I get a record of all phone calls and proof of voice ails?

I need proof of voicemail being sent for work. I went through my minutes usage and it only shows answered phone calls and no voicemail. Is there any way I can see a full list of every incoming call with it showing if voicemail were left or not?

1581
Dinh
2 years ago
P
pookstarBeginner
asked in Self Serve
sim card

how do i set up a new sim with the old phone number

692
D
2 years ago
S
SanazGBeginner
asked in Self Serve
Incorrect Usage Limit

We’ve got a phone number with a starter plan (250MB / 100 min).  Unfortunately, the self-serve usage page doesn’t show the correct information.  It shows “unlimited” minutes available so it’s impossible to tell how much time has actually been used.  We racked up a huge bill a couple of months ago because this page showed “unlimited” but it was quietly adding huge amounts to the bill.  Now we’re trying to check to make sure that we don’t go over the limit again but it’s impossible to tell.  The “details” view shows incoming and outgoing calls without any differentiation so we have no idea how close we are to hitting the limit.  Can this be fixed to show the correct limit in the usage tracker?   

2476
Bernard Koodo
2 years ago
D
DorsetRockstar
asked in Self Serve
eSim transfer when overseas

Hello, I am currently overseas and have upgraded my phone and want to transfer my esim to the new phone. I still have my original code etc when I originally installed it on my old phone.  Can I transfer it to my new phone ? Thanks 

2437
Sophia
2 years ago

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