Self Serve

when I login the koodo Self Service portal and try to transfer my phone number, it looks the Self Service does not work. In the Self  Service, when access the mobile service functuon, it  always deplays a blue band as the following picture and no any response. 

I am trying to transfer my phone number from Freedom to Koodo but when I got a text that instructed me to say “yes” I did not see it. So I had to pick a new number and then click on transfer number in the self serve button and when I entered all my information it says error try again in an hour or refresh. I have refreshed multiple times and it still doesn’t work. Someone help

2 lines signed up on Sunday at Koodo booth. They were unable to port the numbers that day and instructed me to do it in Self Serve. They have both been “In Progress” since then and trying to schedule a call back gives me options out till Thursday. I understand there’s a spike in porting volume due to BF but this is nuts. Please Help!

I joined Koodo on Friday and have not been able to port my number online. There also seems to be a loop in the robot chat and it doesn’t let me schedule a calm back. Any advice?

website is Telling me to link account and and asking me to schedule a callback which is coming up as wednesday...how do i fix this now

HOW DO I CHANGE MY CALLER ID?

I erased my es profile off my phone last night and then had to go buy a new esim card from koodo but when I got home I realized I couldn't remember my self serve password so I reset it then I tried setting up my new esim and chose the email to verify my identity but it won't let me that way for 48 hrs because I forgot my password and had to change it and I cant verify with a text to my phone cause I accidentally deleted my esim off my phone and that's why I need to set up a new one. So I cant get the verification code and it is really important I get my pjone up and running right away.please help me

I am looking to purchase a refurbished phone with Tab Basic on my current $45/m plan. It seems this plan is not considered Tab Basic, even though https://www.koodomobile.com/en/help/Keeping-or-changing-your-plan-when-you-upgrade-your-phone shows it should count for any plan $40/m or above.It gives this error: “Your current plan is not eligible with Tab Basic. To proceed please change your Tab selection. Change Tab”(Also, I am trying to get a call back, but the system is crashing and not allowing me to schedule call backs.) 

I just transferred my operator to Koodoo today through the Google Pixel 6a offer at Best Buy. Unfortunately I have not received any email to activate my account and I am unable to register as it does not send the email to my email Id. I have tried through the assist option a thousand times but it's of no use. Neither am I receiving a call back.Please help to fix this, otherwise I am not able to access my account/self serve. I also want to know how soon can I transfer this to an eSim.

I help manage my dad's account for him since he is not very tech savvy and has a hard time with this sort of stuff.Is there a way to add me as an authorized person on his account so I can make inquiries/changes without having to conference call him in every time to give the verbal OK?  (When dealing with phone support)

Can I change back to my previous number 

I was looking into purchasing the Samsung S21 Fe and it says at the 128GB version it has the 6GB and 8GB version, how can I tell which one I will get?

regarding cancelling a number while Im currently out of the country, I can’t get a callback so it says to contact them on facebook messenger which I did. but its been 3 hours and no response.  I guess I asked the question about 4pm on a Sunday, so should I expect a response tomorrow?

Hi Koodo, I received a text message from Koodo today about an exclusive offer. I logged into Self Serve and the offer wasn’t there. How do I redeem this offer? Can you please advise? Thanks 🙂 

My family has our plans all under one postpaid account. I am looking to add another one (and port the number from prepaid Koodo) but no matter what I tried I was not able to follow the instructions in “add a line”. The BYOP sim card has grey “Not Available” over the add to cart button. Above that it says “Not available for upgrades. Change” and the change link brings up the current subscriber list. There is no “add a new line” or any other option in this list. I do vaguely recall that it used to be there before we added the most recent line.Eventually I was able to get the following exact error message to come up: “Looks like you can’t add any more subscribers to your account.”Currently we have 5 lines on this account.I have not been able to find anything about this, is there a maximum number of lines that can be on one Koodo account?! Or is this a glitch with our account? It doesn’t make sense that they would intentionally limit this.The account is over 10 years old, with the newest l

I started the number transfer process over a half hour ago but haven’t received the text from my current provider to reply yes to. I still have my original provider’s SIM card in the phone. How long should it take to receive? 

I would like a secondary phone to use and want a new number and use my old phone with koodo. I can’t seem to just be able to activate it on self serve 

koodo is still showing open on my credit report. Affecting my credit

Does anyone know how I would change my shipping address, as an existing Koodo customer?I am trying to purchase a new phone and plan today. I have selected the phone and the plan and added both to my cart. When I try to check out, I am shown an old address, asking to confirm this address as my current shipping address. I click on “Update Address” and I am brought to my profile, where there is no option to input or update a shipping address.  From my profile, I am only able to input or update a billing address. I have updated the billing address, but I am still being asked to ship it to the old shipping address on file.  I do not have the ability to input a shipping address anywhere.Any help would be greatly appreciated!

Rep needed please 

How do I get a mail box number to retrieve my voicemail?

text messages from my bank are always delayed which results in being timed out

The self serve option online allows you to see phone and text usage history (just  numbers and dates of calls & texts) for the past 3 months. How do you view the same info dating back 12 months?

When I initially set up my account I used my Michigan USA phone number but I no longer live there or have that phone number.I would like to change that on my account to my new alternate number, not the number I have on my Koodo phone.

Prepaid site for activation has been down for over 10 hours. I need to activate my phone. When will the site be back up?