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Question

Text Promotion isn't found on Self Serve

  • November 17, 2022
  • 6 replies
  • 296 views
R

Hi Koodo, I received a text message from Koodo today about an exclusive offer. I logged into Self Serve and the offer wasn’t there. How do I redeem this offer? Can you please advise? Thanks 🙂

 

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Z

It seems like their servers are down or something, me and another person have the same issue

R
1 person likes this
  • R
    rinrin
D
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  • Dennis
  • Mobile Master
  • November 18, 2022

Check self serve now. It may be up and running again 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
J

Got the same offer and keep getting this error message. Has anyone had any success? Tried on my phone device as well as a desktop 

B
  • Bugsy
  • Member
  • November 20, 2022

 To Koodo. 

 I received the same text message from Koodo the other day about an exclusive offer. I logged into Self Serve and the offer wasn’t there. How do I redeem this offer? Can you please provide an update. Thanks Larry

 

J

Self serve>mobile services>change my plan

There you will see your current plan, exclusive offer n regular plans.

Choose the one you want and proceed 

Bernard Koodo
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@Bugsy Most of the people here who posted were seem to have been able to change there plan after all.  Pls follow @Jenny Duong suggestion, if you run into issues let us know here. 

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