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regarding cancelling a number while Im currently out of the country, I can’t get a callback so it says to contact them on facebook messenger which I did. but its been 3 hours and no response.  I guess I asked the question about 4pm on a Sunday, so should I expect a response tomorrow?

It is Sunday night in Canada though. And Facebook isn't a live chat. It also depends on how many people waiting for the response.

In the mean time, what was your question? You can ask here. someone might know the answer